User guide

Chapter 15: Extension Configuration
202 AltiWare ACC 5.2 Administration Manual
Note: You may need to try a different delay setting to make sure the user return
number is transmitted properly after configuration.
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be notified of new
messages:
• Non-Business Hours—notification only during non-business hours. Business hours
are set in System Configuration, Business Hours tab (see “Setting Business Hours”
on page 48).
• From/To—notification during a specified time of day. Select the hours in the From
and To time scroll boxes.
• Any Time—notification at all times (every day).
Enabling Message Notification
After configuring your message notification settings, to enable message notification,
check the Allow Extension User to Configure Forwarding, Notification and
Reminder Call to an Outside Number check box on the Restriction tab of Extension
Configuration.
Configuring Calling Restrictions
To work with extension call restrictions, select the extension number you want to work
with from the Agent/Supervisor/Extension list, then click the Restriction tab.
Figure 8. Extension Configuration, Restriction tab