User manual

37
Chapter 8
Troubleshooting
A network is a complex combination of hardware and software,
all of which must function for data communication to work.
Problems are most likely to occur when the card is first being
installed or when someone changes something in the network. A
problem could be caused in your computer or in cabling or in
many places elsewhere in the network.
If your computer is supported by a system administrator or
network administrator, this person can often provide the most
help in resolving a problem. ATI dealers also provide technical
support for installation problems. But if one of these local
resources is not successful solving your problem, you can obtain
assistance directly from ATI by fax or by telephone. See Table 9
on page 45 for the nearest office.
Identify the Exact Symptoms
If your computer is unable to communicate across the network,
carefully observe the symptoms. Gather information about the
system and its components, such as device drivers, memory and
extensions (e.g., QEMM), other peripheral cards and the use of
I/O ports and IRQs. Log your interaction with the computer,
noting the conditions, your actions and the responses. Analyzing
this information will help you diagnose the cause of the failure.
The technical support fax order form on page 43 can help you
organize the information you need to begin resolving a problem.
613-10434-00.bk Page 37 Monday, March 18, 1996 2:53 PM