FAQ

ManualsBrandsAIPER ManualsAutomatic Pool CleanersSG Pro Cordless Robotic Pool Vacuum for Pools Up to 50 ft. in Length with 130 GPM Suction Power

Table Of Contents

FAQ - SG Pro

Q1: My pool is * shape with the area of * sq.ft, water depth is * feet, can I use this robot?

A: The best cleaning effects are achieved when the swimming pool has the following conditions:

A) The swimming pool area is less than 80 square meters (850sqft), the water depth is less than

2.5 meters (8.2 feet); B) The shape of the swimming pool is rectangular or circular, and the

bottom of the pool is smooth and flat; C) If the pool is too large, for example, more than

150m2/1600sq.ft, the cleaning effect will be less.

Q2: Why is one side of the roller brush moving slowly when cleaning the walls? Is it broken?

A: This is normal. When the machine climbs the walls, it adjusts the ascending angle and body

balance. As a result, the rotation speed of the brushes on one side may be slightly slower. If the

angle is good, the rotation speeds of both brushes should be roughly the same.

Summary of content (10 pages)

PAGE 1
FAQ - SG Pro Q1: My pool is * shape with the area of * sq.ft, water depth is * feet, can I use this robot? A: The best cleaning effects are achieved when the swimming pool has the following conditions: A) The swimming pool area is less than 80 square meters (850sqft), the water depth is less than 2.5 meters (8.2 feet); B) The shape of the swimming pool is rectangular or circular, and the bottom of the pool is smooth and flat; C) If the pool is too large, for example, more than 150m2/1600sq.
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FAQ - SG Pro Q3: It took a long time for it to go from the water surface to the bottom, and it stays on the water surface and doesn't go to the bottom until it shuts down. A: Clean the filter and check if the filter pores are blocked. You can use a stiff needle to clear the pores. If the filter pores are blocked, the internal air can’t be exhausted, then it sinks slowly or even floats. If it doesn’t sink within 30 seconds, it shuts down automatically, so drop it into water quickly once turned on.
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FAQ - SG Pro Q5: When I'm charging it, it emits a loud buzzing alarm. How can I resolve this? A: If the machine emits a loud buzzing sound when charging, it is an alarm. To resolve this, try turning off the machine before charging. Q6: It never climbs the walls; it only cleans the pool bottom. A: 1) Please check if you have selected the FLOOR ONLY Mode. Manually adjust the working mode to switch to the Wall Climbing Mode or Auto cleaning mode.
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FAQ - SG Pro Q8: It keeps cleaning the pool walls but doesn't clean the ground. A: Please check if you have selected the WALL ONLY Mode or AUTO mode with battery level less than 50%. Under these two conditions, the machine only cleans walls. Q9: It moves too slowly or even stays still; or just keeps spinning in one place instead of moving around and cleaning my pool. A: After turning off the machine, manually rotate the roller brush.
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FAQ - SG Pro Q10: The machine runs very fast and even stands upright, but it doesn't clean at all. A: Motor issue, please contact the service team for replacement. Q11: It often gets stuck on the steps and takes a long time to get free. The machine is stuck on the steps and the red light is flashing/it has shut down. A: Some pool steps or pool drains may get the cleaner stuck if the step space is not big enough to hold the entire machine. The PVC roller will get over hanged, taking a long time to get free.
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FAQ - SG Pro Q13: Does the machine only move in one direction? I noticed that every time it encounters a wall, it rotates and turns around. A: Yes, it moves forward with only the side with logo. Every time it needs to turn around, it will rotate first. Q14: It stopped in a shallow area of the water and is partially floating, unable to perform the cleaning job.
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FAQ - SG Pro Q15: The advertisement claimed that it has excellent path planning for cleaning, but I haven't seen that. A: 1) Due to the buoyancy of water and the influence of the pool bottom structure, it is difficult for the machine to maintain a perfectly straight path underwater. Each time it moves, there will be slight deviations in the path. These deviations accumulate over time, resulting in a somewhat disorganized movement pattern.
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FAQ - SG Pro Q17: This trash bin/filter is difficult to clean. Every time before using it, I have to spend a lot of time cleaning it. A: If the dirt on the filter has dried and has strong adhesion, you can soak the filter in water with a small amount of cleanser for about an hour before cleaning it. This will help loosen the dirt and make it easier to clean; another option is to use a high-pressure washer to flush the filter. The strong water pressure can effectively remove stubborn dirt and debris.
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FAQ - SG Pro Q18: The trash bin cover is closed, but there are gaps. Is it broken? When I put it in the water, the bin cover automatically opens every time. I have to retrieve it and reinstall it. A: The backside of the handle on the cover is designed with a spring to facilitate easy opening. After multiple uses, the two ends of the handle may lift up, causing the locking position to be higher. This is a normal occurrence.
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