User's Manual

Chapter 34 Troubleshooting
VSG1435-B101 Series User’s Guide
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2 Check the hardware connections.
3 Inspect your cables for damage. Contact the vendor to replace any damaged
cables.
4 Turn the ZyXEL Device off and on.
5 If the problem continues, contact the vendor.
34.2 ZyXEL Device Access and Login
I forgot the IP address for the ZyXEL Device.
1 The default LAN IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address
of the ZyXEL Device by looking up the IP address of the default gateway for your
computer. To do this in most Windows computers, click Start > Run, enter cmd,
and then enter ipconfig. The IP address of the Default Gateway might be the IP
address of the ZyXEL Device (it depends on the network), so enter this IP address
in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See
Section 1.8 on page 32.
I forgot the password.
1 The default admin password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See
Section 1.8 on page 32.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.