User's Manual

40 General Terms and Conditions of Service effective 7-1-13
a party or class member; and/or (iv) claims that
arise after the termination of this Agreement.
Dispute Notice and Dispute
Resolution Period
Before initiating an arbitration or a small
claims matter, you and Boost each agree
to first provide to the other a written notice
(“Notice of Dispute”), which shall contain:
(a) a written description of the problem
and relevant documents and supporting
information; and (b) a statement of the
specific relief sought. A Notice of Dispute to
Boost should be sent to: General Counsel;
Arbitration Office; 12502 Sunrise Valley Drive,
Mailstop VARESA0202-2C682; Reston, Virginia
20191 . Boost will provide a Notice of Dispute
to you in accordance with the “Providing
Notice To Each Other Under The Agreement”
section of this Agreement. Boost will assign
a representative to work with you and try to
resolve your Dispute to your satisfaction.
You and Boost agree to make attempts to
resolve the Dispute prior to commencing
an arbitration or small claims action. If an
agreement cannot be reached within forty-
five (45) days of receipt of the Notice of
Dispute, you or Boost may commence an
arbitration proceeding or small claims action.
Arbitration Terms, Process,
Rules and Procedures
(1) Unless you and Boost agree otherwise,
the arbitration will be conducted by a single,
neutral arbitrator and will take place in the
county of the last billing address of the
Service. The arbitration will be governed
by either: (a) rules that we mutually agree
upon; or (b) the JAMS Comprehensive
Arbitration Rules & Procedures (the “JAMS
Rules”), as modified by this agreement to
arbitrate, including the rules about the filing,
administration, discovery and arbitrator fees.
The JAMS rules are available on its website