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ZKTeco EU - VAT: ESB85866267 - Ctra. Fuencarral, 44 – Edificio1, 2ª Planta – 28108 Alcobendas – Spain

Tel: +34 916 532 891 - Web: www.zkteco.eu

ZKTECO EUROPE HARDWARE WARRANTY POLICY

Who is covered by the warranty?

ZKTeco Europe provides a two (2) years product hardware Limited Warranty to purchasers of ZKTeco Europe

products, which entails all Green Label, T&A and Access Control standard lines, Entrance Control including

Parking Barriers, Metal Detectors and small readers. This warranty does not cover accessories, such as cards,

tags, cables, locks and power supplies.

All ZKTeco Europe warranties begin on the commercial invoice date. All warranty claims must be submitted

before the expiration of the warranty term. This warranty is non-transferable.

What's covered by the warranty?

This warranty covers each product and warrants them to be free from defects in workmanship, under normal

use and service, for the defined two years period of time from the date of purchase by the first end-user. Under

this warranty, ZKTeco will repair or replace, at its option, any unit that fails to perform according to ZKTeco’s

published specifications during the warranty period.

What's not covered by the warranty?

The warranty does not cover software or damage to the product caused by modification, alteration,

misapplication, misuse of, or physical abuse to the product; or damage due to repair or service to the product

by anyone other than an Authorized ZKTeco Service Center. This warranty also excludes any damage to the

product caused by circumstances outside of ZKTeco’s control, such as, but not limited to, lightning or

fluctuation in electrical power.

Acquiring warranty service & how to submit an RMA.

Should the product prove to be defective within the warranty period, return the product, as described in the

RMA procedures that follow, and ZKTeco will, at its option, repair or replace the product, to whatever extent

ZKTeco deems necessary to restore the product to proper operating condition, without any charge to you.

If you purchased the product from an Authorized ZKTeco’s Reseller, contact the Reseller with the unit's serial

number. Your Reseller will contact ZKTeco, on your behalf, to arrange for the unit to be serviced.

If you purchased the product directly from ZKTeco or have been instructed by your Reseller to ZKTeco directly,

go to the RMA & warrantee tab at www.zkteco.eu and follow the steps indicated. Please download the RMA

Form / Return Form and send through the form you will find in the web. You will be provided with a reference

number within 72 hours.

Upon shipping, please ensure to attach the document on the exterior of the parcel and to clearly indicate the

reference number. Failure in obtaining an RMA number before shipping to the repair facility or not attaching

the RMA form for your product, will delay the processing of your repair and may create additional costs.

For your protection, we recommend you ensure any equipment being sent to ZKTeco. Place the product in its

original packaging with a copy of your original invoice and the RMA form and ship the product prepaid to the

appropriate address.

Summary of content (4 pages)

PAGE 1
ZKTECO EUROPE HARDWARE WARRANTY POLICY Who is covered by the warranty? ZKTeco Europe provides a two (2) years product hardware Limited Warranty to purchasers of ZKTeco Europe products, which entails all Green Label, T&A and Access Control standard lines, Entrance Control including Parking Barriers, Metal Detectors and small readers. This warranty does not cover accessories, such as cards, tags, cables, locks and power supplies. All ZKTeco Europe warranties begin on the commercial invoice date.
PAGE 2
Warranty Free Shipping Period 1. 2. If a product is received defective upon receipt, ZKTeco Europe will exchange the product free of charge and assume all the shipping costs. ZKTeco Europe must be notified within thirty (30) days of receiving the defective product and the product must be returned within forty-five (45) days of receipt.
PAGE 3
8. Maximum Repair time will be thirty (30) days as standard since reception date. This period may be reduced or increased depending on the workload and availability of spare parts. While repairing, ZKTeco is not responsible of any kind of refund as a result of damage or inconveniences caused by the period the equipment is out of service. 9. All repaired devices have three (3) months warranty from RMA invoice date. 10.
PAGE 4
Out of Warranty Products Any defective product requiring repair that is not covered by the 2-year Warranty can be repaired by ZKTeco Europe, with all costs of the repair, replacement of expendable/spare parts and any shipping costs charged to the purchaser. Extendable Warranty ZKTeco Europe offers the possibility of an extended period of Limited Warranty for all its terminals and standalone readers upon request.