User's Manual

7 - 12 MC65 User Guide
Magnetic Stripe Reader
Table 7-8 Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read
card.
MSR removed from
MC65 during card
swipe.
Reattach MSR to MC65 and reswipe the card.
Faulty magnetic
stripe on card.
See the system administrator.
MSR application is
not installed or
configured properly.
Ensure the MSR application is installed on the MC65.
Ensure the MSR application is configured correctly.
MC65 battery is not
charging.
MC65 was
removed from MSR
or MSR was
unplugged from AC
power too soon.
Ensure MSR is receiving power. Ensure MC65 is attached
correctly. Confirm main battery is charging under
Start > Settings
>
System > Power. The 3600 mAh battery fully charges in less than
six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC65 is not
fully attached to the
MSR.
Detach and re-attach the MSR to the MC65, ensuring it is firmly
connected.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
MC65 detached
from MSR during
communications.
Reattach MC65 to MSR and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC65 Integrator Guide.
Preliminary