User Manual

Troubleshooting
Yamaha LAN Monitor for Win User Guide
62
Troubleshooting
Symptom Cause Action
The device is not listed in the
Map/List screen
Network adapter selection is incorrect. Select the network adapter that is
connected to the network that you want to
monitor.
Because numerous devices are
connected, it is taking a long time to
search for devices.
This may take several minutes; please wait.
Information is shown consecutively, starting
with devices for which information gathering
has completed.
If a device is still not displayed, check the
settings in the “Basic Settings” dialog box.
Switches made by another manufacturer
are connected.
Since this software is optimized for Yamaha
switches, it cannot display switches made
by other manufacturers.
Dante-enabled device is
detected as a conventional
terminal
The network adapter selection was
changed after starting Yamaha LAN
Monitor.
If the network adapter selection is changed
after starting Yamaha LAN Monitor, Dante-
enabled devices may not be detected.
If Dante-enabled devices cannot be
detected, restart Yamaha LAN Monitor.
The appropriate adapter is not specified
in Dante Controller.
Check the network adapter settings in Dante
Controller.
The computer is not connected to the
same subnet as the Dante network.
Check the computer’s connections and the
switch’s VLAN settings, and connect the
computer to the same subnet as the Dante
network.
If you are using VLAN PRESET C on the
SWP series unit, information cannot be
obtained correctly if the computer is
connected to VLAN 2. Connect it to VLAN 1.
In this software, a computer on which
Dante Virtual Soundcard is installed is
detected as a device.
—
A single Dante-enabled device
is detected as two terminals
This is because most Dante-enabled
devices, even if they have only one
physical port, have two communication
ports internally: a communication port for
Dante and a communication port for
device control.
This is how the device is designed.
Management will be easier if you assign the
label and comment to these two ports.
Multiple devices are shown with
the same port number
By design, if multiple Dante-enabled
devices are connected as a daisy-chain,
they are shown together at the same port
number as the device that is connected
immediately below the Yamaha switch.
—
By design, devices that are connected
below a switch made by another
manufacturer are shown together
immediately below the Yamaha switch
that is located upstream of the switch
made by the other manufacturer.
—
Some information of a Dante-
enabled device cannot be
obtained correctly
In some cases, it might not be possible to
obtain certain information for a Dante-
enabled device not made by Yamaha.
—