User Manual

9. Troubleshooting
Problem Cause Action
Can’t communicate with
the target system.
Wi-Fi settings are
incorrect.
Make settings that are appropriate for the access point
that’s connected to the target system.
The message “Can’t
connect to the Internet”
appears on the
iPad/iPhone screen, and
ProVisionaire Kiosk can’t
connect to the target
system.
You may be attempting to
access the Internet when a
Wi-Fi network is selected
You will need to make the appropriate setting on the
Wi-Fi device (access point/router) so that this
message does not appear. One method of changing
the setting of the Wi-Fi device is to disable the “redirect
function”; contact the manufacturer of the device for
details.
Can’t operate more than
four widgets
simultaneously.
Multitask gestures are
turned on.
When using iPad, we recommend that you turn
multitasking gestures off.
1. On the iPad, tap [Settings].
2. Choose [General]>[Multitasking Gestures]>[Off].
Can’t operate more than
three widgets
simultaneously.
In the accessibility
functions, the zoom
function is turned on.
When using iPad, we recommend that you turn the
zoom function off.
1. On the iPad, tap [Settings].
2. Choose [General]>[Accessibility]>[Zoom
Function]>[Off].
A dialog says that there is
insufficient memory.
The memory within the
app has been
overwhelmed by a PDF,
photo, or other image.
To reduce the amount of memory occupied, delete an
image that you’re using. If you ignore this message and
add a photo etc., the app may crash.
Can’t connect eight iPad
units to one
XMV/EXi8/EXo8.
Of the eight sessions
simultaneously connected
to the XMV/EXi8/ EXo8,
one session is used for
communication between
the MTX/MRX and the
XMV/EXi8/EXo8.For this
reason, a maximum of
seven external control
devices can be connected.
Use a maximum of seven iPad units to control the
XMV/EXi8/EXo8.
Can’t control an
NXAMPmk2.
The UNIT ID of the
NXAMPmk2 is set to 0.
Set the NXAMPmk2 that you want to control to a UNIT
ID other than 0.
Nothing is shown for track
list.
The assigned device is not
connected to the network.
Connect the assigned device to the network.
Don’t know how to specify
the device’s IP address.
― Refer to the owner’s manual of the device or the
application that controls it via the network.
9. Troubleshooting
ProVisionaire Kiosk V1.0 User Guide | 23