Owner's Manual

APPENDIX ➤ Troubleshooting En 91
Remote control
The unit does not detect the PC.
The media sharing setting is not correct.
Configure the sharing setting and select the unit as a device to which music
contents are shared (p.53).
Some security software installed on your PC is blocking the access
of the unit to your PC.
Check the settings of security software installed on your PC.
The unit and PC are not in the same network.
Check the network connections and your router settings, and then connect the
unit and the PC to the same network.
The files in the PC cannot be viewed or played
back.
The files are not supported by the unit or the media server.
Use the file format supported by both the unit and the media server. For
information about the file formats supported by the unit, see “Playing back music
stored on media servers (PCs/NAS)” (p.53).
The Internet radio cannot be played.
The selected Internet radio station is currently not available.
There may be a network problem at the radio station, or the service may have
been stopped. Try the station later or select another station.
The selected Internet radio station is currently broadcasting
silence.
Some Internet radio stations broadcast silence at certain of times of the day. Try
the station later or select another station.
Access to the network is restricted by the firewall settings of your
network devices (such as the router).
Check the firewall settings of your network devices. The Internet radio can be
played only when it passes through the port designated by each radio station.
The port number varies depending on the radio station.
Problem Cause Remedy
The unit cannot be controlled using the remote
control.
The unit is out of the operating range. Use the remote control within the operating range (p.4).
The batteries are weak. Replace with new batteries.
The unit’s remote control sensor is exposed to direct sunlight or
strong lighting.
Adjust the lighting angle, or reposition the unit.
The remote control is set to control external devices.
Press SOURCE/RECEIVER to set the remote control to control the unit (the key
lights up in orange).
The remote control IDs of the unit and the remote control are not
identical.
Change the remote control ID of the unit or the remote control (p.80).
External devices cannot be controlled using the
remote control.
The remote control is set to control the unit.
Press SOURCE/RECEIVER to set the remote control to control external devices
(the key lights up in green).
The corresponding remote control code is not set properly.
Set the remote control code again (p.82). Even if the remote control code is
registered properly, some products may not respond to the remote control.
Problem Cause Remedy