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10-13

Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows

OL-1394-06

Chapter 10 Troubleshooting

Error Messages

LEAP Login Screen Does Not Appear Before Windows Login Screen (Windows

98, 98 SE, and Me Only)

If you are using Windows 98, 98 SE, or Me and your client adapter is configured to use LEAP

authentication with an automatically prompted login, the LEAP login screen should appear before the

Windows screen after you reboot. If the Windows screen appears first, follow the steps below.

Step 1 On the Windows desktop, right-click the My Network Places icon.

Step 2 Click Properties.

Step 3 On the Network - Configuration screen, click the arrow on the right side of the Primary Network Logon

box.

Step 4 Select Cisco Aironet Wireless Logon and click OK.

Step 5 When prompted to restart your computer, click Yes.

Microsoft Hot Fix (Windows 98 and 98 SE Only)

When the LEAP security module is selected during installation on a Windows 98 or 98 SE device, a

Microsoft hot fix is also installed to fix two problems related to the use of LEAP. You can obtain a

description of this hot fix and the problems it resolves at the following Microsoft URL:

http://support.microsoft.com/support/kb/articles/Q247/8/05.asp

Note Only the English version of the hot fix is installed. Foreign language versions of these operating systems

require a hot fix specific to those languages. Contact Microsoft Product Support Services to obtain the

hot fix for languages other than English. Without the hot fix installed, you may be prompted to enter your

credentials at the Windows login prompt twice. To work around this problem, enter your login

credentials again.

Error Messages

This section provides a list of error messages that may appear during the installation, configuration, or

use of your client adapter. The error messages are divided into four sections (general, LEAP

authentication, PEAP authentication, and EAP-SIM authentication). The messages are listed in

alphabetical order within each section, and an explanation as well as a recommended user action are

provided for each message. Table 10-4 enables you to quickly locate the error messages you need.

Table 10-4 Locating Error Messages

Error Message Category Page Number

General 10-14

LEAP authentication 10-18

PEAP authentication 10-21

EAP-SIM authentication 10-26