Warranty Information

WARRANTY
STRUCTURAL LIMITED LIFETIME WARRANTY – ENGINEERED PRODUCTS
We warrant to the original purchaser that its engineered pre-finished hardwood floors are free
of any manufacturing defects. Manufacturing defects consist of: improper milling, grading,
staining, or coating. Structural lifetime warranty means the hardwood flooring product will
remain free from defects in lamination, assembly, milling, dimension, (see: Proper humidity
conditions in installation instructions), and grading for as long as the original purchaser owns
the home. Our warranty is only extended to hardwood floors maintained in a Normal
Environmental conditions. Normal Environmental conditions are interpreted to mean that the
heating, ventilation, humidification, dehumidification systems must be designed and working to
create/maintain an interior relative humidity level (in the air), between 35% and 55% relative
Humidity range, and a temperature range of 60 to 80° degrees Fahrenheit ALL year round, so as
to create/maintain an average moisture content of 7% to 10% within the engineered wood
floor. This is to ensure optimal dimensional stability and performance of us. It is the installer’s
responsibility to inspect each board PRIOR to the installation. Planks NOT visually and/or
physically acceptable, (also as to grade or species), should be put to the side, and used in an
acceptable location. Once the board is installed, it is NO longer in question as to its
acceptability. If this board does NOT install properly, it is NOT to be used. Although improper
installation voids this warranty, we reserves the right to replace planks that have cracked, splits
and/or delaminated due to glue bond failure. If more than 5% of the boards for the complete
installation are unusable, return to us for replacement.