Warranty

HELIENE INC. + www.heliene.com
HELIENE INC. PRODUCT WARRANTY
Heliene Inc. (“Heliene”) will certify that the photovoltaic modules
manufactured and serviced directly from its premises in Sault Ste. Marie
conform to the requirements of the specified norm and will provide the
following:
a) Ten year guarantee for manufacturing or material defects
Heliene guarantees that, for a period of ten years from the date of shipment, to the
invoiced buyer, their modules are free from faults in their materials or our own
manufacturing process, under normal conditions of installation and use.
Should at any time during the aforementioned guarantee validity period, the module
not function correctly due to its manufacturing or to deterioration or wear of one of
its relevant components, Heliene agrees, depending on the type of defect found, to
repair, replace or refund for the particular faulty panel.
b) Twenty-five year linear power guarantee.
Heliene guarantees that, for a period of twenty five years from the date of shipment
to the invoiced buyer, the average power the module generates and which is
measured in standard test conditions (I=1000W/m2; AM 1.5; Tcel: 25C), will not
be lower than 80% of its minimum value.
Initial degradation may occur of up to 3%, while 0.7% maximum year of year
continual degradation until year 24 until 80% of initial power at year 25.
c) Exclusions and Limitations of the Guarantee
• The following cases shall not be covered by the guarantee-related rights herein
• Accidents due to storage at client’s site, on different commercial arrangements
including warehousing, the limitation and exclusion of guarantee shall be
negotiated and agreed by the parties.
• Incorrect handling (other than by Heliene or its shipper), negligent installation,
use or maintenance.
• Damage resulting from surges, storm discharges, floods, earthquakes, fires and
actions by third parties or any other reason implying non conformity with
standard conditions of operation.
• Manipulation of modules serial numbers leading to incorrect identification of
the faulty module.
• The guarantees expressed herein shall cover the shipping costs incurred by the
return of the repaired or replacement modules from/to site, but shall not
include the installation and/or reinstallation of the modules.