Manual

6 Troubleshooting
SMA Solar Technology AG
User Manual SBxx-US-1XP-41-BA-en-10 65
Event number Message, cause and corrective measures
10352
Webconnect error: Faulty communication
It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.
Corrective measures:
• If a Sunny Portal maintenance message is present, wait until the
maintenance has been completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10353
Webconnect error: registration of the SIP registry has not responded
It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.
Corrective measures:
• If a Sunny Portal maintenance message is present, wait until the
maintenance has been completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
27107
Update file OK
The update file is suitable for this inverter and its components and is fully avail-
able for the next update step.
27108
Memory card is being read
The storage medium is being read.
27109
No new update on the memory card
A new update file was not found on the storage medium.
27301
Update communication
The inverter is updating the communication component.
27302
Update main CPU
The inverter is updating the inverter component.
27312
Update completed
The inverter has successfully completed the update.