Installation Manual

Appendix A: Errors and Troubleshooting
Thisappendixdescribesgeneralsystemproblems,andhowtotroubleshootthem.Forfurtherassistance,
contactSolarEdgeSupport.
Troubleshooting Communication
Troubleshooting Ethernet Communication
WhenusingEthernetcommunication,usetheServer Communication Statuswindowtoidentifythe
locationoftheerror:
S e r v e r : L A N < S _ O K >
S t a t u s : < O K >
x x x x x x x x
< E R R O R M E S S A G E >
xxxxxxxx isastringof1sand0sshowinganeight-bitcommunicationconnectionstatus.1indicatesOK
and0indicatesanerror.
Bit
Location
Error Message Cause and Troubleshooting
1st LAN Disconnected
Physical connection fault. Check the cable pin-
out assignment and cable connection. Refer to
Creating an Ethernet (LAN) Connection on
page 55
2nd DHCP Failed, or Invalid DHCP Config
IP settings issue. Check the router and
configuration. Consult your network IT.
3rd Gateway Ping Failed
Ping to router failed. Check the physical
connection to the switch/router. Check that the
link LED at the router /switch is lit (indicating
phy-link). If OK - contact your network IT,
otherwise replace the cable or change it from
cross to straight connection.
4th G Server Ping Failed
Ping to google.com failed. Connect a laptop
and check for internet connection. If internet
access is unavailable, contact your IT admin or
your internet provider.
5th
Server x Ping Failed
Ping or connection to SolarEdge server failed.
Check the SolarEdge server address, under LAN
Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether
a firewall or another device is blocking
transmission.
6th
7th
8th Tcp Connect. Failed
Single Phase Inverter with HD-Wave Technology Installation MAN-01-00306-1.1
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Appendix A: Errors and Troubleshooting