Full Policy

Service Contract - Repair Plan - Contracts Purchased Between 05/12/2017 - Present pg 2 of 4
and connections; damage caused during delivery or removal,
improper installation, or setup including, but not limited to
packing, unpacking or assembly, user facilitated minor adjustments
and settings outlined in the Product’s owner’s manual, external
antenna or local reception problems, inaccessible products or parts,
negligence, misuse or abuse whether willful or not.
W. Appliances over 15 years of age.
X. Installation, removal, or reinstallation of any equipment or
additional labor authorization.
Y. Products sold second hand including but not limited to floor
models, rent to own, eBay, garage sale, estate sale, demonstration
models, etc. (unless covered by a full manufacturer’s warranty on
your date of purchase).
Z. Any cost recoverable under any other warranty, guarantee, or
under an insurance policy (in such case, this Contract will cover any
applicable deductible).
AA. Product that has been leased to You.
BB. Parts or accessories that are used in conjunction with product
specified under this Contract that enhances the performance of the
covered Product.
16. NO LEMON GUARANTEE. During the term of this Contract,
when three service repairs, with three separate claim numbers, have
been completed on the same part, for the same Product, and that same
part requires repair under a fourth claim number, as determined by
Us, We will Exchange Your Product as provided under Section 20.
In the event a comparable replacement cannot be located, a Buyout as
provided in Section 20 will be provided. This does not include repairs
necessary during the manufacturer’s warranty period, rework/callback
service required after initial service, during the warranty of work period
provided by the Service Company, or previous Service Contract terms,
including previous or subsequent renewal contracts. Once you have
received Your Product Exchange or Buyout, all of Our contractual
obligations for the specified Product have been fulfilled.
17. CANCELLATION AND REFUND. You may cancel this
Contract at any time for any reason. If You cancel this Contract
within sixty (60) days of the date purchased, You will receive a refund
of the full purchase price less any claims. If You cancel this Contract
thereafter, You will be refunded the remaining days of coverage on a
monthly prorated basis, less costs for service performed (if applicable).
Neither You, the Dealer or We are obligated to renew this Contract
beyond the current term. You may cancel this Contract via phone by
calling 1-866-265-0028 or by sending written notice of cancellation
to Whirlpool Cancelations, 650 Missouri Ave, Jeffersonville, IN
47130 or by email to [e-mail].
18. CANCELLATION FOR NONPAYMENT. If any payment is
not made when due, We have the right to terminate this Contract
without liability.
19. TERMINATION FOR OTHER CAUSE. Any attempts by
You to repair or alter the Product, without prior authorization by
Us may, at our discretion, result in the termination of this Contract
without liability. If We exercise this right, We shall refund to You the
remaining pro-rata unearned portion of one hundred percent (100%)
of the net purchase price paid for this Contract, minus claims paid.
20. EXCHANGE OR BUYOUT. We have the option, at Our sole
discretion, to (a) Exchange Your Product with a replacement product
with similar features and functionality, or (b) Buyout Your Product
with a cash settlement based on the original purchase price of the
covered Product, excluding taxes, delivery and installation fees. The
value of the Exchange or Buyout will be determined according to the
age of the covered Product using the following depreciation schedule:
Product Age Reimbursement Amount
1-5 years (day 366-1825) 75% of Original purchase price of
the covered Product
6-10 years (day 1826-3650) 45% of Original purchase price of
the covered Product
11-15 years (day 3651-5475) 25% of Original purchase price of
the covered Product
You have up to forty-five (45) days from the date of authorization to
complete your Product Buyout transaction. We will have satisfied all
contractual obligations owed for the specified Product if We Exchange
or Buyout Your Product under this section. Technological advances
may result in a replacement Product with a lower selling price than the
original Product. If We Exchange or Buyout the Product, the covered
Product becomes Our property and We may, at Our discretion,
require the product to be returned to Us (or our designee) at Our
expense. The Insurer and Obligor shall not be deemed to provide
cover and the Insurer or Obligor shall not be liable to pay any claim
or provide any benefit hereunder to the extent that the provision of
such cover, payment of such claim or provision of such benefit would
expose the Insurer, its parent company or its ultimate controlling
entity to any sanction, prohibition or restriction under United Nations
resolutions or the trade or economic sanctions, laws or regulations of
the European Union or the United States of America.
21. TRANSFERABILITY. You may transfer this Contract
to any person by sending written notice to: AIG, c/o P.O.
Box 1411, Jeffersonville, IN 47131-1411 or e-mail address
[e-mail].
22. RIGHT TO RECOVER FROM OTHERS. If we make any
payment, we are entitled to recover what we paid from other parties.
By accepting settlement of a claim, You transfer to us your right to
recovery against any other party.
23. INSURANCE SECURING THIS CONTRACT. This is not
an insurance policy. As the Administrator, We will assist You in
understanding Your warranty and coverage benefits from the day
You purchase Your Contract. If Your Product needs repair for
operational or mechanical failure, You are required to call the toll
free number listed on the front of this Contract or submit Your
claim in writing to AIG, c/o 650 Missouri Ave., Jeffersonville, IN
47130. With any correspondence, please provide Your daytime
phone number and claim number if applicable. The expiration date
and price of this Contract are listed on the front of this Contract.
There are some limitations of coverage. You should review the
limitations of coverage paragraph for details. This Contract is
secured by a contractual liability or reimbursement insurance policy
provided by Illinois National Insurance Company 500 W. Madison
St. 30th Floor, Chicago, IL 60601, [phone] in all states
with the exception of AR, CA, FL, MS, NC, NY, OK, VA which
are covered by New Hampshire Insurance Company, located at 175
Water Street 25th Floor, New York, NY 10038, 1-800-250-3819. If,
within sixty (60) days after proof of loss has been filed, We have not
paid a covered claim, provided You with a refund, You are otherwise
dissatisfied, or We are no longer an ongoing concern, You may make
a claim directly to the insurance company by contacting the insurer
at the address or phone number above. Please enclose a copy of Your
Contract when sending correspondence to the Insurer.
24. ENTIRE CONTRACT. This is the entire Contract and no other
oral modifications are valid.
25. INCIDENTAL/CONSEQUENTIAL DAMAGES AND WARRANTIES.
US, THE DEALER/RETAILER, MANUFACTURER, AND THEIR
AGENTS, CONTRACTORS, OR LICENSEES WILL NOT UNDER
ANY CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT
LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST DATA
RESULTING FROM THE BREAKDOWN OR FAILURE OF
ANY EQUIPMENT OR FROM DELAYS IN SERVICING OR
THE INABILITY TO RENDER SERVICE ON ANY COVERED
EQUIPMENT. EXCLUSION IS MADE OF ANY IMPLIED WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO
EXPRESS OR IMPLIED WARRANTIES MADE HEREIN.
26. STATE VARIATIONS. Certain states have specific conditions;
conditions listed below apply to You.
Alabama Residents: The use of non-original manufacturer’s parts is
allowed under this Contract. If no claim has been made under this
Contract, You may return this Contract within twenty (20) days of
the date the Contract was mailed to You, or within ten (10) days of
delivery if the Contract was delivered to you at the time of sale. In
such a case, this Contract will be void and the Administrator will
refund to You the full amount of the purchase price of this Contract.
A ten percent (10%) penalty per month applies to any refund
not paid or credited within forty-five (45) days after return of the
service contract. This right to void the Contract is not transferable
and applies only to the original Contract purchaser. If You cancel
this Contract otherwise, You will be provided a pro-rata refund
less an administrative fee of twenty-five ($25) dollars. In the event
that We cancel this Contract for any reason, except nonpayment of
the Contract fee or a material misrepresentation by you, We shall
provide You with written notice of such cancellation at least five days
prior to the effective date of the same.
Arizona Residents: The Cancellation and Refund section of this
Contract is deleted in its entirety and replaced with the following:
If this Contract is canceled You will be provided a pro-rata refund
after deducting for administrative expenses not to exceed twenty-five
($25) dollars associated with the cancellation. Further, We will not
cancel or void this Contract due to preexisting conditions, prior use
or unlawful acts relating to the product or misrepresentation by Us
or Our subcontractors. No claim incurred or paid will be deducted
from the amount to be returned. Neither We, Our assignees, nor
Our subcontractors will cancel or void coverage under this Contract
due to Our failure to provide correct information or Our failure to
perform the services or repairs provided in a timely, competent, and
workmanlike manner. The Provider is AIGWG c/o 650 Missouri
Ave., Jeffersonville, IN 47130, 1-800-343-4441.
California Residents: If You cancel this Contract within sixty (60) days
from the date of receipt, You will receive a full refund of the purchase
price less the cost of any claims paid. If You cancel this Contract after
sixty (60) days from the date of receipt, You shall receive a pro-rata
refund of the purchase price less any claims paid. If You cancel this
Contract, You must provide written notice of cancellation to the
Administrator at the address below. In addition, the Administrator
may assess a cancellation or administrative fee, not to exceed ten (10%)
percent of the price of the Service Contract or twenty-five ($25) dollars,
whichever is less. California law requires the Dealer be contractually
obligated to you to provide service. The Administrator is AIGWG c/o
650 Missouri Ave., Jeffersonville, IN 47130.
Connecticut Residents: This Contract is automatically extended
while the product is being repaired. You may cancel this Contract
if You return the product or the product is sold, lost, stolen, or
destroyed. Resolution of Disputes: If We are unable to resolve any
disputes with You regarding this Contract, You may file a written
complaint to the State of Connecticut, Insurance Department, P.O.
Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The
written complaint must describe the dispute, identify the price of
the product and cost of repair, and include a copy of this Contract.
The Provider is AIGWG c/o 650 Missouri Ave., Jeffersonville, IN.
119565 - 2/17