Owner's Manual

18
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual, or visit producthelp.whirlpool.com.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
If you experience Recommended Solutions
Microwave oven will
not operate
Check the following:
■ Household fuse or circuit breaker: If a household fuse has blown or a circuit breaker has tripped, replace
the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■ Magnetron: Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does
not heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
■ Door: Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove
it, then rmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more
without the microwave oven being started. This occurs to avoid unintended starting of the microwave
oven. Open and close the door, then start the cycle.
■ Control: Make sure control is set properly. Make sure Control Lock is off. Make sure Demo mode
(onsome models) is off.
To Deactivate Demo Mode:
1. Touch the Clock screen. The Sales Demo Mode main screen is displayed.
2. Select TRY THE PRODUCT.
3. Scroll and select EXPLORE.
4. Select the Tools keypad.
5. Scroll and select INFO.
6. Select STORE DEMO MODE and TURN OFF.
7. On the conrmation screen, select YES.
Arcing in the
microwave oven
Check the following:
■ Soil buildup: Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where
the door touches the frame can cause arcing. See “General Cleaning” in the “Microwave Oven Care”
section.
Turntable alternates
rotation directions
■ This is normal and depends on motor rotation at the beginning of the cycle.
Display shows
messages
■ “Enter clock” with ashing digits means there has been a power failure. Reset the clock.
■ A letter followed by a number is an error indicator. Call for assistance.
Fan running during
cooktop usage
■ This is normal. The microwave oven’s cooling fan, which is separate from the vent fan, automatically
comes on during microwave oven operation to cool the microwave oven. It may also automatically come
on and cycle on and off to cool the microwave oven’s controls while the cooktop below is being used.
Radio, TV, or cordless
phone interference
Check the following:
■ Proximity: Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
■ Soil: Make sure the microwave oven door and sealing surfaces are clean.
■ Frequency: Some 2.4 GHz-based cordless phones and home wireless networks may experience static
or noise while microwave oven is on. Use a corded phone, a different frequency cordless phone, or avoid
using these items during microwave oven operation.
Cannot connect
to router
New router installed: Erase the old router information by pressing and holding Connect for approximately
15seconds. Repeat the steps from the “Get the App and Get Connected” section for the new router.
Wi-Fi signal strength low: Reposition router closer to the appliance. Call the connected customer service
center to conrm signal strength. See the “Get the App and Get Connected” section for contact information,
or call Whirlpool Corporation Connected Appliances at 1-866-333-4591 directly.
Appliance not
connected
Loss of power to router: Restore power to router.
Remote app is not
working and/or is
not receiving push
notifications
Router not working: Ensure router is connected to the internet and the Wi-Fi indicator is on.
Push notifications are disabled: Ensure that push notications are enabled on your remote app.
User account not set up: Set up a user account and register the appliance on the remote app.