Use and Care Guide - W10620402 - Rev A

13
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Is the power outlet properly wired and polarized?
Try another outlet to check for proper wiring and polarity.
■ Is the power supply cord unplugged?
Plug into a properly grounded 3 prong outlet.
■ Has a household fuse been blown, or has a circuit
breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
■ Is the main or regulator gas shutoff valve in the off
position?
See the Installation Instructions.
■ Is the range properly connected to the gas supply?
Contact a trained repair specialist or see the Installation
Instructions.
Surface burners will not operate
■ Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■ Is the control knob set correctly?
Push in knob before turning to a setting.
■ Are the burner ports clogged?
See the “Surface Burners” section.
Surface burner flames are uneven, yellow and/or noisy
■ Are the burner ports clogged?
See the “Surface Burners” section.
■ Are the burner caps positioned properly?
See the “Surface Burners” section.
■ Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas
mixture, or see the Installation Instructions.
■ Is propane gas being used?
The appliance may have been converted improperly.
Contact a trained repair specialist.
Surface burner makes popping noises
■ Is the burner wet?
Let it dry.
Gas range noises during Bake and Broil operations
Noises that may be heard during the Bake and Broil operations:
Whooshing, Poof, Clicking, Snaps, Pop
These sounds are normal operational noises that can be heard
each time the Bake or Broil burners ignite during the cycle.
■ A pop can be heard when the gas valve is opening or cycling
on and will make a single pop when it snaps open from the
solenoid. It sounds similar to a suction cup being pulled off of
a piece of glass.
■ The igniters will click several times until the flame is detected.
These are short clicking sounds like tapping a nail onto a
piece of glass.
■ A whooshing or poof sound is heard when the Bake or Broil
burner ignites.
■ On some models, a clicking sound can be heard when the
convection fan relay cycles on and off.
Cookware not level on cooktop
■ Is the range level?
Level the range. See the Installation Instructions.
■ Is the proper cookware being used?
Use cookware with a flat bottom. See the “Cookware”
section.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ¹⁄₂" (1.3 cm) outside the cooking area.
Oven will not operate
■ Is the power outlet properly wired and polarized?
Try another outlet to check for proper wiring and polarity.
■ Is this the first time the oven has been used?
Turn any one of the surface burner knobs on to release air
from the gas lines.
■ Is the electronic oven control set correctly?
See the “Electronic Oven Control” section.
■ On some models, is the Control Lock set?
See the “Control Lock” section.
■ Is the main or regulator gas shutoff in the off position?
Contact a designated service technician or see the
Installation Instructions.
Oven makes muffled ticking noise when in use
■ This is normal and occurs when the oven burner cycles on
and off to hold the set oven temperature.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING