Use and Care Manual

16
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
referto the warranty page in this manual or visit producthelp.whirlpool.com. In Canada, visit www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B
Please include a daytime phone number in your correspondence.
Operation
Problem Possible Causes Solutions
Nothing will operate
Power supply cord is unplugged. Plug into a grounded outlet.
Household fuse is blown or a
circuit breaker is tripped.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
The control displays an F9 or
F9E0 error code.
The electrical outlet in the home may be miswired. Contact
aqualied electrician to verify the electrical supply.
Cooktop will not operate
The control knob is set incorrectly. Push in knob before turning to a setting.
On ceramic glass models, the
oven control lockout is set.
See the “Control Lock” keypad feature in the “Feature
Guide”section.
Excessive heat around
cookware on cooktop
Cookware that is not the
propersize.
Use cookware about the same size as the surface cooking area,
element, or surface burner. Cookware should not extend more
than 1/2" (1.3 cm) outside the cooking area.
Cooktop cooking results not
what expected
Control knob set to incorrect
heat level.
See the “Cooktop Use” section.
Range is not level. Level the range. See the Installation Instructions.
Cooktop element cycles
on and off on High setting
Element cycling due to a
temperature limiter.
This is normal operation. The element may cycle on and off
tokeep the cooktop from overheating.
Oven will not operate
Delay Start is set. See the “Electronic Oven Controls” section.
Control lock is on. Press and hold CONTROL LOCK for 3 seconds to unlock.
Control is in Demo mode. Demo mode will deactivate all oven elements. See “Demo Mode”
in the “Electronic Oven Controls” section.
Electronic oven control set
incorrectly.
See the “Electronic Oven Controls” section.
Oven temperature
too high or too low
Oven temperature needs
adjustment.
See “Oven Temperature Control” in the “Electronic Oven
Controls” section.
Oven indicator lights flash
Power to range is turned on
or restored.
See “Control Display” in the “Electronic Oven Controls” section.
If the indicator light(s) keep(s) ashing, call for service. See the
“Warranty” section for contact information.
Display shows messages
Power failure (display shows
ashing time).
Clear the display. On some models, reset the clock, if needed.
See the “Clock” keypad feature in the “Feature Guide” section.
Error code (display shows letter
followed by number).
Depending on your model, press the Cancel keypad to clear the
display. See “Control Display” in the “Electronic Oven Controls”
section. If it reappears, call for service. See the “Warranty”
section for contact information.
The Start keypad needs to be
pressed so acycle can begin.
See the “Start” keypad feature in the “Feature Guide” section.
Self-Cleaning cycle
will not operate
The oven door is not closed. Make sure the oven door is fully closed.
The Self-Cleaning function has
notbeen entered correctly.
See the “Self-Cleaning Cycle” section.
A Timed Cook function has been
entered.
See the “Cook Time” section.
The range is in Sabbath mode. See the “Sabbath Mode” section.