Use and Care Guide

14
Troubleshooting
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code with your mobile device, or visit www.whirlpool.com/product_help.
In Canada, visit www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Dishwasher is not operating properly
■ Dishwasher does not run or stops during a cycle
It is normal for certain cycles to repeatedly pause for several
seconds during the main wash.
Is the door closed tightly and latched?
Is the right cycle selected?
Is there power to the dishwasher? Has a household fuse blown,
or has a circuit breaker tripped? Replace the fuse or reset the
circuit breaker. If the problem continues, call an electrician.
Has the motor stopped due to an overload? The motor
automatically resets itself within a few minutes. If it does not
restart, call for service.
Is the water shut-off valve (if installed) turned on?
■ The Clean light is flashing
Check the following:
■ Dishwasher will not fill
Is the overfill protection float able to move up
and down freely? Press down to release.
■ Dishwasher seems to run too long
Try the 1 Hour Wash cycle.
Is the water supplied to the dishwasher hot enough? The
dishwasher runs longer while heating water.
Is the dishwasher cycle time within the cycle times? See cycle
section wash times. A delay automatically occurs in some wash
and rinse cycles until the water reaches the proper
temperature.
This dishwasher is equipped with an optical sensor wash that
detects water temperature, soil, and detergent amount. Wash
cycles are adjusted based on the load sensing.
IMPORTANT: The very first wash cycle after installation in your
home will be adjusted to include an additional 2 rinses. This
cycle must not be interrupted for proper sensor adjustment. If
this adjustment cycle is canceled or stopped before the Clean
light comes on at the end of the cycle, the next wash cycle will
repeat this sensor adjustment.
■ Water remains in the dishwasher
Is the cycle complete?
Was the disposer knockout plug removed during installation?
See “Install the drain hose” section in the Installation
Instructions.
■ Detergent remains in the covered section of the dispenser
Is the cycle complete?
Check for items such as cookie sheets, cutting boards, or large
containers that may be blocking the detergent dispenser from
opening properly.
Be sure the cycle has finished (green light is on). If it has not
finished, you will need to resume the cycle by pressing START/
RESUME and closing the door within 3 seconds.
Is the detergent lump-free? Replace detergent if necessary.
■ White residue on the front of the access panel
Was too much detergent used?
Is the brand of detergent making excess foam? Try a different
brand to reduce foaming and eliminate buildup.
■ Odor in the dishwasher
Are dishes washed only every 2 or 3 days?
Check and clean your filters regularly. See the table in the
“Filtration System” section for “Recommended Time
Interval to Clean Your Filter.”
Does the dishwasher have a new plastic smell? Run a vinegar
rinse as described in the “Dishwasher Care” section.
To avoid odor, use affresh
®
dishwasher and disposal cleaner
tablet once a month or as needed for a fresher dishwasher as
described in the “Dishwasher Care” section.
■ Condensation on the kitchen counter (built-in models)
Is the dishwasher aligned with the countertop? Moisture from
the vent in the dishwasher console can form on the counter.
Refer to the Installation Instructions for more information.
■ Is the overfill protection float able to move up and down
freely? Press down to release.
■ Be sure the water supply is turned on to the dishwasher.
(This is very important following the new installation of
your dishwasher.)
■ Check for suds in the dishwasher. If foam or suds are
detected by the dishwasher sensing system, the
dishwasher may not operate properly or may not fill
with water.
Suds can come from:
1. Using the incorrect type of detergent, such as
laundry detergent, hand soap, or dish detergent
for hand washing dishes.
2. Forgetting to replace the rinse aid dispenser cap
after filling (or refilling) the rinse aid.
3. Using an excessive amount of dishwasher detergent.