Instruction for Use

Troubleshooting Guide
This washing machine is
equipped with automatic safety
functions which detect and
diagnose faults at an early stage
and react appropriately.
Often, however, the faults
detected are small enough to be
solved in a matter of minutes.
For example:
The appliance will not
start; no lamp lights up.
Check whether:
• the appliance is plugged in;
• the wall socket is functioning
correctly (use a table lamp or
similar to test);
• a programme is selected
correctly.
The appliance will not
start, but the “Start/
Pause” lamp is flashing.
Check whether:
• the appliance door is
properly closed (child lock);
• the programme has been
changed;
• the water tap is turned on. If
not, turn the tap on and press
the “Start/Pause” button.
The appliance stops during
the programme.
Check whether:
• the “Rinse Hold” lamp is
on. Terminate this option
by pressing the button
again;
• another programme has
been selected.
Reselect the desired
programme and press the
“Start/Pause” button;
• The appliance safety system
has been activated.
See fault description table.
Detergent and additives
incorrectly washed in.
Check whether:
• the detergent dispenser
inserts are incorrectly
located (see “Care And
Maintenance”);
• enough water is being
supplied. The mesh filters in
the water connection could
be blocked (see “Care And
Maintenance”).
The appliance vibrates
during the spin cycle.
Check whether:
• the appliance is levelled
and solidly installed on all
four feet (see
“Installation”);
• the transit bolts have been
removed. Before using the
washing machine you must
remove the transit bolts
(see “Installation”).
Final spin results are poor:
The appliance has an
imbalance detection and
correction system. If
individual heavy articles are
loaded (bathmat, bathrobe,
etc.) this system may reduce
the spin speed automatically
to protect the appliance or
even interrupt the spin cycle
altogether, if the imbalance is
too great even after several
spin starts.
• If the laundry is still too wet
at the end of the cycle, add
other articles of laundry
and repeat the spin cycle.
• Excessive foam formation
may prevent spinning.
Ensure correct amount of
detergent is used.
• Check whether the spin
speed has been reduced to 0.
No water or insufficient
water pressure for
appliances with safety
hose:
• the appliance has a safety
hose and the safety valve
has opened (red indicator in
the safety valve inspection
window; see “Installation” /
“Connect the water supply
hose(s)”).
In this case replace it with a
new safety hose.
The programme time
given on the time
remaining display
“jumps” suddenly up or
down by several minutes,
or the programme
duration shown at the
start increases/decreases
by some time.
This is a normal adaptation
action by the washing
machine to factors that can
affect the duration of the
wash programme, e.g.
• excessive foaming;
• load imbalance from
individual, heavy items of
laundry;
• longer heating time from
correspondingly cold water
supply.
Because of such influences,
the time remaining in the
programme is recalculated
and updated if necessary. In
addition, the washing
machine determines the
amount of the load during
the filling phase and adjusts
the initially indicated
programme duration
appropriately if necessary.