Use & care guide

15
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Check drain hose for proper installation. Use drain hose
form and securely attach to drainpipe or tub. Do not tape
over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above
the oor. Remove any clogs from drain hose.
Not using HE detergent or using too
much HE detergent.
Suds from regular detergent or using too much detergent can
slow or stop draining or spinning. Use only HE detergent.
Always measure and follow detergent directions for your
load. To remove extra suds, Select RINSE & SPIN. Do not
add detergent.
Load is tangling
Washer not loaded as recommended.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Select a cycle with a slower wash action and slower spin
speed. Note that items will be wetter than when using a higher
speed spin.
If you experience
Possible causes
Solution
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Are hot and cold inlet hoses reversed?
Both hoses must be attached to both washer and faucet, and
have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star washers use cooler wash and rinse water
temperatures than your previous washer. This includes
cooler hot and warm washes.
Load not rinsed
Check for proper water supply.
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
TROUBLESHOOTING
Energy saving controlled
wash temperatures.
Are hot and cold inlet hoses reversed?
Both hoses must be attached and have water owing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer maybe clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
Washer not loaded as recommended.
The washer is less efcient at rinsing when load is tightly
packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Fabric softener option not selected.
When using fabric softener, be sure the Fabric Softener option
is selected.
Wash action and/or spin speed too
fast for load.
Sand, pet hair, lint, etc.
on load after washing
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Add an Extra Rinse to the selected cycle.
Washer not draining/
spinning, loads are
still wet (cont.)