Warranty

Warranty
PRODUCT WARRANTY
Appliance 1 Year Limited Warranty
West Bend (“the Company”) warrants this appliance from failures in the material and workmanship for one (1) year from the
date of original purchase with proof of purchase, provided that the appliance is operated and maintained in conformity with the
Instruction Manual. Any failed part of the appliance will be repaired or replaced without charge at the Company’s discretion.
This warranty applies to indoor household use only.
This warranty does not cover any damage, including discoloration, to any non-stick surface of the appliance. This warranty is null
and void, as determined solely by the Company, if the appliance is damaged through accident, misuse, abuse, negligence,
scratching, or if the appliance is altered in any way.
THIS WARRANTY IS IN LIEU OF ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, PERFORMANCE, OR OTHERWISE, WHICH ARE HEREBY EXCLUDED. IN NO EVENT SHALL THE COMPANY BE
LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, FORSEEABLE, CONSEQUENTIAL, OR SPECIAL ARISING OUT
OF OR IN CONNECTION WITH THIS APPLIANCE.
If you think the appliance has failed or requires service within its warranty period, please contact the Customer Care Department
at [phone], or e-mail us at [e-mail]. A receipt proving the original purchase date will be required
for all warranty claims, hand written receipts are not accepted. You may also be required to return the appliance for inspection
and evaluation. Return shipping costs are not refundable. The Company is not responsible for returns lost in transit.
Valid only in USA and Canada
IMPROPER ELECTRICAL CONNECTIONS EXCLUDED from WARRANTY: The Legacy Companies is not responsible for the repair or
replacement of failed or damaged components resulting from electrical power failure, the use of extension cords, low voltage,
or voltage drops to the unit. The warranty is VOID in case of non conformity of the purchased product with the local standards,
such as voltage, frequency, power plugs, or other local technical specifications. (For example, consumer purchases a 110V
product on Amazon and uses the product in a 220V country. The warranty is VOID!)
OUTSIDE NORTH AMERICA: The warranty duration is the one in the country of USAGE of the product, even if the product was
purchased in another listed country with different warranty duration. Please contact the local distributor or Greenfield World
Trade. [e-mail] / [phone]. The Legacy Companies is not responsible for any warranty claims made
on products sold or used outside North America and or any territories of the United States of America. At this time, Nautilus
does not have service centers in Canada. Therefore, Canadian customers will have to pay for shipping to and from the USA for
service.
30 DAY ORDER RETURN POLICY
All products and parts purchased directly from West Bend include a satisfaction guarantee of 30 days from the date of purchase.
West Bend products purchased from a retailer or received as a gift must be returned to the original place of purchase. If you are
not satisfied with your purchase from West Bend within 30 days of the original purchase, you may return the item(s) directly to
the company. Items must be returned in original condition and must include all original packaging, accessories and printed
materials. Original shipping charges are non-refundable. A 10% restocking charge will be assessed for the return. (The restocking
charge will not be applied to the return if it was a result of a West Bend error.) This satisfaction guarantee does not cover
alleged damage caused by misuse, abuse, accidents or alterations to items purchased directly from West Bend. Please carefully
package and return the item(s), prepaid and insured, with an explanation of your dissatisfaction to the address below. West
Bend is not responsible for returned items which become lost in transit.
Return shipping charges are not refundable.
Call Customer Care at 866-290-1851 for return details.