User's Manual

Requirements
Desktop and Mobile App Operating System Compatibility
The My Cloud Home desktop app is compatible with the following versions of the Windows
and macOS operating systems. The My Cloud Home mobile app is compatible with the
following versions of the iOS and Android operating systems.
Table 1.1
Windows
®
macOS
®
iOS
®
Android
™
Windows 10 macOS Catalina – 10.15 iOS 11+ Pie – 9
Windows 8.x macOS Mojave – 10.14 Oreo – 8.x
macOS High Sierra – 10.13 Nougat – 7.x
Marshmallow – 6.x
When My Cloud Home devices are accessed from a personal computer system via the My Cloud
Home desktop app, a 64-bit operating system is required. Compatibility can vary, depending on
hardware configuration and operating system. For highest performance and reliability,
always install the latest updates.
Web Browser Compatibility
The My Cloud Home device can be accessed with an Internet browser. Using the most
current, stable combinations of operating system and web browser will provide the best
results. At a minimum, use one of the following browser versions applicable to your
operating system:
▪
Google Chrome
™
50 or later on supported Windows, macOS, Android or iOS operating
systems
▪
Internet Explorer
®
11 (11.0.9600.17843) or later on supported Windows
®
7, Windows
®
8.1 or Windows
®
10 operating systems
▪
Microsoft
®
Edge (20.10514) or later on the Windows 10 operating system
▪
Safari
®
9.0 or later on supported OS X and macOS operating systems
▪
Firefox
®
45 or later on supported Windows, macOS, Android or iOS operating systems
Internet Connectivity
▪
My Cloud Home devices must be connected to the Internet. They should be connected to
an available router through the included Ethernet connection. (This is not a Wi-Fi
®
device.) Gigabit capability for the router or switch is recommended to maximize
performance. The router requires a Broadband (WAN) Internet connection with an
Internet Service Provider (ISP) for initial setup, software downloads and for accessing the
device.
Product Description
▪
Front LED
▪
Power Button
About Your My Cloud Home Device
My Cloud Home / My Cloud Home Duo
User Manual
3