Owner's Manual

WING W100-200
WING E100-200
WING C100-200
12
6. SERVICING
6.1. PROCEDURE IN CASE OF MALFUNCTION
EN
It is forbidden to place, dispose of and store worn-out electric and electronic equipment, together with other waste. Dangerous compound contained in electronic
and electric equipment have a very adverse impact on plants, micro-organisms, and, most importantly, on humans, as they damage our central and peripheral
nervous system, as well as circulatory and internal system. Additionally, they cause serious allergic reactions. Worn-out equipment is to be delivered to a local
collection point for used electric equipment, which carries out a selective collection of waste.
REMEMBER!
The user of equipment intended for households, and which has been worn out, is obliged to transfer such equipment to a collecting unit that collects worn-out
electric and electronic equipment. The selective collecting and further processing of waste from households contributes to the protection of environment,
reduces the penetration of hazardous substances into the atmosphere and surface waters.
6.2. COMPLAINT PROCEDURE
In order to report a problem with the device or elements of automation, please fill in and send the appropriate form (p.74), using one of the three available ways:
1. E-mail:
[e-mail]
2. Fax: [phone]
3. Website: https://vtsgroup.com/us/service-vts
Our service department will contact you immediately.
In the case of damage in transport, send a complaint notification, including the delivery documentation (bill of lading, inventory issue) and photographs showing the defects.
Should you have any questions, please contact us, using this telephone number: [phone]
IMPORTANT! The complaint procedure shall be initiated when the Service Department has received a correctly filled complaint notification, a copy of the purchase invoice and the Warranty
Card, filled by the company that carried out the installation.
7. INDUSTRIAL SAFETY INSTRUCTION
Special instructions concerning safety
IMPORTANT!
● Prior to the commencing of any work related to the device, it is required to disconnect the system, secure it properly and wait, until the fan stops revolving.
● Use stable working platforms and hoists.
● Depending on the temperature of the heating medium, pipes, elements of casing and surfaces of the heat exchanger can be very hot, even after the fan has stopped revolving.
● Sharp edges may be present! Wear gloves, protective shoes and clothing, when transporting the device.
● Strictly observe safety guidelines and industrial safety regulations.
● Loads can be placed only in the previously selected areas on the transporting unit. Protect the edges of the device, when lifting it, using a set of machines. Remember to distribute weight evenly.
● The equipment must be protected against moisture and dirt, and kept in rooms protected against the impact of weather conditions.
● Utilization of waste: make sure that operating and auxiliary materials, including packaging material and spare parts, are disposed of in a safe, environment friendly manner, according to the binding,
local statutory regulations.
WING W100-200/EHN
Symptoms
What to check
Description
Leakage in the WING
W100-200 heat
exchanger
● Fitting of the heat exchanger terminals, using two keys acting in two opposite
directions (apply the keys on each terminal), which protects against the possibility
of internal breaking of the collecting pipes.
● Relation between the leaking and a potential mechanical damage to the
exchanger.
● Leaking of vent valve elements or drain plug.
● Parameters of the heating medium (pressure and temperature) should not
exceed the permissible values.
● Correctness of the draining of the exchanger.
● type of agent (it cannot be any aggressive substance Al or Cu active),
● Circumstances in which leaking occurred (e.g. during the trial/initial start-up of
the system; after having drained the heating medium, followed by the filling of
the system) and the external ambient temperature at the moment of the defect
taking place (freezing hazard to the exchanger).
● Potentially aggressive atmosphere (air) in the place of work (e.g. high
concentration of ammonia in the sewage-treatment plant).
● Pay particular attention to the possibility of the freezing of the heat
exchanger in the winter. 99% of leaks occur during start-up/pressure
checks. The rectifying of the defect consists in the pulling back of the
vent/drain valve.
The fan of the device
works too loudly WING
W100-200, EHN
● Installation of the device, according to the guidelines in the Operation and
Maintenance Documentation (among others, the distance from the ceiling).
● Minimum distance: 4 in from the ceiling
● Correctness of the horizontal alignment of the device.
● Correctness of electrical connections and qualifications of
● Parameters of the supply current (among others: voltage, frequency).
● Incorrect covering of the curtain in the suspended ceiling.
● Noise in lower speeds (damaged winding).
● Noise present only in the higher speeds – blocking of the air outlet.
● Type of other equipment working in the facility (e.g. exhaust fans) – increasing
noise may be a result of several pieces of equipment working simultaneously.
● Louder operation of WING devices may be a result of inappropriate place
of installation: e.g. choking the fan or the acoustic specifics of a room.
The fan in the device
is not operational
WING W100-200
● Correctness and quality of electrical connections and qualifications of the fitter.
● Parameters of the supply current (among others: voltage, frequency) on the
terminal block of the fan’s engine.
● Operational correctness of other pieces of equipment present in the facility.
● Correct fitting of the conduits on the engine side – information available from VTS
Service Department.
● Voltage on the PE conductor (if present, it may indicate a breakdown).
● The electrical connection of the device must be carried out, according to
the diagrams found in the Operation and Maintenance Documentation.
Damaged casing of the
device
WING W100-200
● Circumstances in which the defect occurred: remarks on the bill of lading,
inventory issue, condition of cardboard).
● Should the casing be defective, it is required to present photos of the
cardboard and device, as well as photos that confirm the compliance
between the serial number on the device and cardboard. If the damage
was done in transport, it is necessary to prepare a proper statement by the
driver/forwarder that delivered the goods.
Actuator does not open
the valve
● Correctness of electrical connections and qualifications of the fitter.
● Operational correctness of the thermostat (the characteristic “ticking” when
switching the device).
● Parameters of the supply current (among others: voltage).
● The most important step is to check whether the actuator has reacted to
the electrical impulse within 11 s. When actuator damage is claimed, a
complaint must be submitted for the damaged element, and the actuator
must be uninstalled from the valve to open the valve mechanically
(permanently).
EN
EN