User's Manual

74
Answering system
About the auto attendant
You telephone system has two mailboxes, namely the central mailbox and
private mailbox.
If the auto attendant feature is off but the private mailbox is on, callers can
leaves messages in the private mailbox like an ordinary answering system.
If the auto attendant feature is on, it can store three kinds of messages,
private messages, central messages or system extension messages.
If both the auto attendant and private mailbox are turned on and you want
the auto attendant instead of the private mailbox to pick up an incoming call,
make sure you set the Auto ATT Delay of the auto attendant at a shorter
time than that of the private mailbox.
The auto attendant feature only works with a multi-phone system. Make sure
you have purchased MS2015 extension to expand your system before using
this feature. Only this MS2085 Console can serve as an auto attendant in the
telephone system and it redirects an incoming call from a shared outside line
to another phone in the same system. An auto attendant can only answer
one call at a time.
NOTES:
Only outside calls are answered by an auto attendant. The auto attendant phone does not answer
calls when the phone is being used for setup, message review, call history review, or a phone call.
If an auto attendant is active, adjust the delay times for different features to let the auto
attendant system answer outside calls. The private mailbox time (see Private mailbox delay on
page 69) of the console must be longer than the auto attendant answer delay time (see Auto
attendant delay on page 66).
Answering system capacity
You can record up to four outgoing announcements and a directory
announcement for the auto attendant, and one announcement for the private
mailbox. Each announcement can be up to two minutes.
Auto attendant and private mailbox announcements both require system
memory to record, so we suggest recording brief announcements in order to
leave more space for messages.
The maximum recording time of the console is 60 minutes. The actual
recording time depends on individual message characteristics. Messages
remain available for review until you delete them.
If the system memory is full, the screen displays Memory is full, and you
cannot record new messages until old ones have been deleted. Check
remaining system space frequently to maintain availability of space for
incoming messages.
NOTE: You cannot record an announcement when the telephone system is out of space.
You will hear a two-beep alert tone and voice prompt “Memory is full.”
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