LTE Stick User Manual

If you don’t see your USB Stick in the list of devices

Remove the USB Stick, re-start your computer and then re-insert –

the USB Stick.

If no network can be found, or the signal strength is low

Using an external antenna with the device or attaching the USB –

Stick using the USB cable (instead of plugging directly into the PC)

may improve the signal strength. Only use with external antennae

that are speciﬁ cally recommended for the K5005. To connect to an

approved external antenna you will need to use the adapter in the

K5005 box. Align the white dot on the adapter with the white dot

on the K5005 and insert the antenna adapter into the USB Stick.

Attach the external antenna cable to the adapter.

Change your physical location: in a building, move closer to a –

window, move higher up, or go outside

(Windows) Open the Advanced window, open the ‘Priorities’ view, –

click ‘Mobile’ in the ‘Select Network’ group on the Ribbon, and see

if you can connect to one of the networks listed

(Mac) Select ‘Connections’, open ‘Mobile Connections’, click –

‘Select Networks’ and see if you can connect to one of the

networks listed

Contact Support, and check that data services and roaming are –

enabled on your account.

If no connection can be opened

Wait a few minutes and try to connect again. This is most often –

a temporary problem, especially if an ‘Error 631’ or ‘Error 619’ is

referenced. If the problem persists, please call Support.

Exit the application completely (Mac - quit), and then re-start it –

Re-start your computer –

(Windows) Open the Advanced window, open the ‘Devices’ view, –

select your device, click the ‘Bearer’ button in the ‘Hardware’

group on the Ribbon, and select a different bearer, eg. ‘3G Only’

(Mac) Click ‘Devices’, select your device, and then select a different –

bearer in the drop-down menu, eg. ‘3G Only’

Hints and tips