CDE3204 Commercial Display User Guide IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
Thank you for choosing ViewSonic As a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well.
Contents Compliance Information FCC Compliance Statement.....................................................................i Industry Canada Statement......................................................................i CE Conformity for European Countries....................................................ii Declaration of RoHS2 Compliance......................................................... iii Copyright Information Product Registration.............................................................
Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. FCC Compliance Statement This device complies with part 15 of FCC Rules.
CE Conformity for European Countries The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU. Following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Substance Proposed Maximum Concentration Actual Concentration Lead (Pb) 0.1% < 0.
Copyright Information Copyright © ViewSonic® Corporation, 2017. All rights reserved. ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic Corporation. Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.
Important Safety Instructions USE 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. AC power Cord Keep the following guidelines to protect the AC power cord from being damaged. If the AC power cord is damaged, it may result in a fire or an electric shock. Stop using it and ask your dealer or ViewSonic service center to exchange it. • Do not place the display where the power cord is subject to wear or abuse. • Do not pinch, bend, or twist the cord excessively.
Optional equipment If optional equipment is to be installed, leave some space between optional equipment and the display set. Picture distortion and/or noisy sound may occur if the display set is positioned in close proximity to any equipment emitting electromagnetic radiation. Section 810 of the National Electrical Code (NEC) in the U.S.A.
• When lifting or moving the display, hold it securely from the bottom. Place your palm directly under the panel. Do not install the display set as follows: Air circulation is blocked. Objects and ventilation holes Never push any objects into the slots on the display cabinet as they may touch dangerous voltage points or short out parts that could result in a fire or an electric shock. Do not place any objects on the display. VENTILATION Slots and openings in display are provided for ventilation.
Broken pieces Do not throw anything at the display. Doing so may break the screen glass and cause serious injury. If the surface of the display cracks, unplug the AC power cord before touching the display. Otherwise electric shock may result. • Do not install the display in a place exposed to direct air conditioning. • If the display is installed in such a location, moisture may condense inside and may cause a malfunction. • Do not place the display in hot, oily, humid or excessively dusty places.
Getting Started Package Contents Please make sure the following items are included with your display. If any items are missing, please contact your dealer.
Installing the Display Installing the Stand Screw: T4XL8 x4 Place the display face down on a protective surface. Then insert the neck onto the bottom stand and secure the parts by inserting the screws and tightening them with the screwdriver. Note: Attaching the stand requires two people. Disconnecting the Stand To remove the stand, loosen the screws in the circled area and the neck will come off.
Mounting ViewSonic display to the wall The display can be used in a free standing position or wall-mounted. Before installing the product to the wall, please consider the following guidelines: • Read the Important Safety Instructions, at the start of this manual. • Do not install in a moist or wet environment. This equipment is intended for indoor use. • Do not install near heat source, or strong magnetic fields. • Use only ViewSonic approved wall-mounting brackets to support the display weight.
Wall Mount Kit Specifications (VESA) When attaching to other building materials, please contact your nearest dealer. A C B D C Product Family inch VESA Spec. (A x B) Standard Screw (C x D) Quantity CDE 32 200 x 200 mm M4 x L8 4 • ViewSonic provides the standard dimensions for wall mount kits as shown in the table above. • To find the perfect mount, please browse www.viewsonic.com or call our service team: United States 1-800-688-6688, Canada 1-866-463-4775, Europe +44 (0) 207 382 8250.
Front View & Key Pad of the Product 1 2 3 4 5 67 Item Icon Description 1 Input INPUT Select the input source. Enter the submenu. 2 Menu MENU Turn the on-screen display (OSD) menu on / off. VOL + Increase the volume. Move to the right or adjust the setting on the OSD menu. VOL - Decrease the volume. Move to the left or adjust the setting on the OSD menu. CH + Move upward to scroll through menu options. CH - Move downward to scroll through menu options.
Rear & Side View of the Product 8 9 10 11 12 6 7 CVBS 1 2 3 Item 4 5 Description 1 Earphone Jack Connect to earphones. By connecting the earphones, you can listen to the sound from the display through the earphones. If you connect the earphones, the display speakers will be muted. 2 Audio input (left/ right) Connect to the corresponding audio connectors on your A/V device. 3 CVBS input Connect to the CVBS input of A/V devices.
Connecting the Display HD Cable Box/HD Satellite Box You can also enjoy high-definition programming by subscribing to a high-definition cable service or a highdefinition satellite service. For the optimum picture quality, be sure to connect this device to your display via the HDMI or component video (with audio) input on the rear side of your display.
HDMI Timing Reference Chart No.
AV Connection Rear side of the display HD cable box / HD satellite box COMPONENT VIDEO OUT LINE OUT R Pr Y DVI-HDTV OUT IN AUDIO L VIDEO HDMI OUT Pb OUT CATV / Satellite antenna cable AV cable AV cable Programming your Cable or Satellite Box remote Refer to the user manual from your service provider to determine the setting. If it requires: • 3 digits, please try “566”, “565”, “556”, or “688”. It usually works with DISHNetwork. • 4 digits, please try “0054”. It usually works with Cox.
PC Timing Reference Chart No. 1 VGA Timing Panel FullHD (1920 x 1080) Support Mode Resolution H sync (kHz) V sync (Hz) Pixel clock (MHz) Polarity Support IBM VGA 720 x 400 31.47 70.09 28.32 N/P Yes 2 VESA DMT 640 x 480 31.5 59.94 25.175 N/N Yes 3 VESA DMT 800 x 600 37.88 60.32 40 P/P Yes 4 VESA DMT 1024 x 768 48.36 60 65 N/N Yes 5 VESA DMT 1280 x 768 47.77 59.8 79.5 N/P Yes 6 VESA DMT 1280 x 800 49.7 59.81 83.5 N/P Yes 7 VESA DMT 1280 x 1024 63.
Using the Display Features Remote Control and Display Controls Inserting Remote Control Batteries 1. Remove the battery cover by pulling then lifting the knob on the cover. 2. Insert the batteries, corresponding to the (+) and (-) markings on the battery compartment. 3. Reattach the battery cover. CAUTION • Only use the specified AAA batteries. • Do not mix new and old batteries. This may result in creaking or leakage, which may pose a risk of fire or lead to personal injury.
Touch keys located at the rear side of the display operate the same as these buttons on the remote control. Button 1 POWER Press this button to turn the power on from standby mode. Press it again to return to standby mode. Play or pause the playback in MEDIA mode. Stop in MEDIA mode. Jump to previous and next track in MEDIA mode. 2 3 Description INPUT Press to display the Source Select list and select the source with / . To confirm the selection, press OK. ENTER 4 P.
Operation Turning the Display On and Off Press on the remote control. You can also use the key on the front side of the panel. * If there is no input signal within 10 minutes, the display will be turned off automatically. Adjusting the Volume Press VOL +/- to adjust volume. To turn off the volume, press MUTE. To restore volume, press MUTE again, or press VOL +/- directly.
Selecting the Input Source To select the input sources connected to the display: 1. Press INPUT on the remote control. 2. Press or to select the desired input source. 3. To confirm the selection, press OK. Enter Using the Lock Control With LOCK CONTROL, you can block input source. Password is required to access the LOCK CONTROL menu. The default is “0000”. Changing Password To change a new password: 1. Press MENU to display the OSD main menu. 2.
Picture Menu Customizing the PICTURE Settings 1. Press MENU to enter the main menu, Press / button to select. 2. Press OK or ▼ button to enter specific submenu. 3. Press MENU again to exit or back to parent menu. 4. Press / button to select among Picture Mode / Contrast / Brightness / Sharpness /Tint / Color /Blue Light Filter / Color Temperature / Zoom Mode/ DLC. 5. Press OK or button to enter. 6. Press / button to adjust. 7. Press MENU again back to parent menu.
The PICTURE menu includes the following options: Picture Mode Cycles among display types: Standard, Dynamic, Theater, Power Saving, and Personal. Personal: Allows to store your preferred settings. If you select the Personal mode, you can individually set the items shown. Contrast Controls the difference between the brightest and darkest regions of the picture. Brightness Controls the overall brightness of the picture.
Audio Menu Customizing the Audio Settings 1. Press MENU to enter the main menu, Press / button to select. 2. Press OK or ▼ button to enter specific submenu. 3. Press MENU again to exit or back to parent menu. 4. Press / button to select among Sound Mode / Bass / Treble / Digital Output / Surround Sound / AVC / Balance. 5. Press OK or button to enter. 6. Press / button to adjust. 7. Press MENU again back to parent menu.
TIME Menu Customizing the TIME Settings 1. Press MENU to enter the main menu, Press / button to select. 2. Press OK or ▼ button to enter specific submenu. 3. Press MENU again to exit or back to parent menu. 4. Press / button to select Sleep Timer / Time Zone / DST / Time Format / Clock / TimeManagement. 5. Press OK or button to enter. 6. Press / button to adjust. 7. Press MENU again back to parent menu.
SETUP Menu Customizing the SETUP Settings 1. Press MENU to enter the main menu, Press / button to select. 2. Press OK or ▼ button to enter specific submenu. 3. Press MENU again to exit or back to parent menu. 4. Press / button to select Menu Language / Transparent / OSD Time Out / Restore Default / Software Update / CEC / Blue Screen / Monitor ID / HDMI Mode. 5. Press OK or button to enter. 6. Press / button to adjust. 7. Press MENU again back to parent menu.
Lock Menu Customizing the Lock Settings 1. Press MENU to enter the main menu, Press / button to select. 2. Press OK or ▼ button to enter specific submenu. 3. Press MENU again to exit or back to parent menu. 4. Press / button to select among System Lock / Change Password / Input Block. 5. Press OK or button to enter. 6. Press / button to adjust. 7. Press MENU again back to parent menu.
PC Menu Customizing the Lock Settings 1. Press INPUT to select PC source. 2. Press MENU to enter the main menu. 3. Press / button to select Picture menu. 4. Press OK or button to select Advance. 5. Press OK or button to enter. 6. Press / button to select among H-Pos / V-Pos / Clock / Phase / Auto. 7. Press / button to adjust. 8. Press MENU again back to parent menu. The PC menu includes the following options: H-POS Adjust the horizontal position of the picture.
Using the MEDIA OPERATION 1. Plug in USB device, then press INPUT button to set the Input Source to Media. Press / button to select USB in the source menu, then press OK button to enter. AV USB 2. Press / button to select the option you want to adjust in the main Media menu, then press OK button to enter.
3. Enter the storage. Press / / / then OK to pick the files to play. 4. Press button to start playback. The tool bar will pop up then. 5. For cycling playback, set the Repeat Mode on tool bar to be ALL (R_ALL). Press EXIT to close the tool bar. 6. Press to pause or to stop the playback. Press button to play the previous file. Press button to play the next file.
Hospitality Menu User can turn on the menu to lock the setting to prevent adjusting. The fixed setting can also be stored and copied to another same display. 1. Press MENU and 9, 9, 3 button on the remote controller to display the Hospitality menu. 2. Press or , then to turn On/Off the Hospitality mode. Go next to Hospitality Function, then press for detail setting. When selecting a menu item with a submenu ( > > ), press or OK to enter its submenu. 3.
Other Information Troubleshooting Please contact ViewSonic service team directly if you have questions, service needs, or require technical assistance related on the use of your display. Contact ViewSonic Service Team at: http://www.ViewSonic.com Or call our service team: United States 1-800-688-6688 Canada 1-866-463-4775 Europe +44 (0) 207 382 8250 Problem Possible Solution No power • Make sure the AC power cord is properly connected to the wall outlet.
Problem Possible Solution Unit cannot be operated • External influences such as lightning or static electricity may cause improper operation. In this case, operate the unit after first turning on the power of the display and the AV System, or unplug the AC cord for 1 to 2 minutes, then replug again. Power is cut off suddenly • Make sure the sleep timer is turned off. • Make sure the PC or video signal cable is connected properly. • The internal temperature of the unit has increased.
Specifications Model (LED Backlight) Input signal Compatibility CDE3204 Screen Size 31.5” (80.01 cm) FHD 60Hz Aspect Ratio 16:9 RGB 1 RGB analog (0.7/1.0 Vp-p, 75 ohms) Separate Sync, fh: 31.47-63.98 kHz, fv:59.8-70.
RS232 Protocol 1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: • Set-Function • Get-Function • Remote control pass-through mode ※ In the document below, “PC” represents all the control units that can sent or receive the RS232 protocol command. 2. Description 2.
3. Protocol 3.1 Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR” TV/DS ID: Identification for each of TV/DS (01~98; default is 01) ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply.
Example2: Set Brightness as 176 for TV-02 and this command is NOT valid.
OSD language 8 s 2 32 000: English 001: French 002: Spanish Power lock 8 s 4 34 000 : Unlock 001 : Lock Volume 8 s 5 35 000 ~ 100 900:Volume down (-1) 901:Volume up (+1) Mute 8 s 6 36 000: OFF 001: ON (mute) Button lock 8 s 8 38 000: Unlock 001: Lock PIP-Mode 8 s 9 39 000 : OFF 001: PIP 002: PBP (for DS) PIP-Sound select 8 s : 3A 000: Main 001: PIP (for DS) PIP-Position 8 s ; 3B 000: Up 001: Down 002: Left 003: Right (for DS) PIP-Input 8 s 7 37 000 : T
Remote Control 8 s B 42 000: Disable 001: Enable 002: Pass through Disable: RCU has no effect on HDTV. Enabled: RCU controls the HDTV. This is the power up default on the HDTV. Pass through: RCU has no effect on HDTV and all RCU command codes are transmitted to FC via the RS232 port.
2. Example for value setting of SET_TV channel DTV 012-0: 0x 30 31 32 012-1: 0x 30 31 42 1012-2: 0x 41 31 52 1512-3: 0x 46 31 62 3. Tiling definition of H Monitors/ V Monitors/ and Position 4.
Hex code (in hex) = Original data (in dec) + 20 Date & Time Code Code (ASCII) (Hex) Date & Time Code Code (ASCII) (Hex) Date & Time Code Code (ASCII) (Hex) Date & Time Code Code (ASCII) (Hex) 0 space 16 6 32 R 48 h 20 36 52 68 1 ! 21 17 7 37 33 S 53 49 i 69 2 “ 22 18 8 38 34 T 54 50 p 70 3 # 23 19 9 39 35 U 55 51 q 71 4 $ 24 20 @ 40 36 V 56 52 r 72 5 % 25 21 A 41 37 W 57 53 s 73 6 & 26 22 B 42 38 X 58 54 t 74 7 ’ 2
3.2 Get-Function Listing The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000.
Reply (Hex Format) Name Length ID Hex 0x38 0x30 0x35 Command Type Command 0x72 0x62 Value1 Value2 Value3 CR 0x30 0x36 0x37 0x0D Example2: Get Brightness from TV-05 , but the Brightness command ID is error and it is NOT in the command table.
Get-PIP input 8 g u 75 000 ~ (for DS) See Set-function table Get-Tiling Mode 8 g v 76 000: OFF 001: ON (for DS) Get-Tiling Compensation 8 g w 77 000: OFF 001: ON (for DS) Bezel width compensation Get-Tiling H by V monitors 8 g x 78 01x~09x: H monitors (for DS) 0x1~0x9: V monitors 1. 2nd digital for H monitors 2.
Hex code (in hex) = Original data (in dec) + 20 Date & Time Code Code (ASCII) (Hex) Date & Time Code Code (ASCII) (Hex) Date & Time Code Code (ASCII) (Hex) Date & Time Code Code (ASCII) (Hex) 0 space 16 6 32 R 48 h 20 36 52 68 1 ! 21 17 7 37 33 S 53 49 i 69 2 “ 22 18 8 38 34 T 54 50 p 70 3 # 23 19 9 39 35 U 55 51 q 71 4 $ 24 20 @ 40 36 V 56 52 r 72 5 % 25 21 A 41 37 W 57 53 s 73 6 & 26 22 B 42 38 X 58 54 t 74 7 ’ 2
Send: 0x 38 30 31 67 32 30 30 30 0D (Get Date) Reply: #1 0x 38 30 31 72 32 30 40 35 0D (Year “20” “15”) #2 0x 38 30 31 72 32 31 21 51 0D (Month “1”, Day ”31”) Send: 0x 38 30 31 67 33 30 30 30 0D (Get Time) Reply: #1 0x 38 30 31 72 33 30 36 47 0D (Hour “16”, Min “27”) #2 0x 38 30 31 72 33 31 30 79 0D (“0”, Sec “59”) 3.3 Remote Control Pass-through mode When PC sets the TV/DS to Remote Control Pass through mode, the TV/DS shall send a 7-byte packet (followed by “CR”) in response to RCU button activation.
ASPECT (ZOOM, SIZE) 0F VOLUME UP (+) 10 VOLUME DOWN (-) 11 MUTE 12 CHANNEL/PAGE UP (+)/ BRIGHTNESS+ 13 CHANNEL/PAGE DOWN (-)/ BRIGHTNESS- 14 POWER 15 SOURCES (INPUTS) 16 17 18 SLEEP 19 MENU 1A UP 1B DOWN 1C LEFT (-) 1D RIGHT (+) 1E OK (ENTER, SET) 1F EXIT 20 21 22 23 24 25 26 27 28 29 2A 2B RED ■ (F1) 2C GREEN ■ (F2) 2D YELLOW ■ (F3) 2E BLUE ■ (F4) 2F Note: 1. This IR-pass-through code is different with RCU key code. 2.
Customer Support For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product serial number. Use with other Wall-Mount kit may cause instability and possibly result in injury. To find the perfect mount for CDE3202, please browse www.viewsonic.com or call our service team: United States 1-800-688-6688, Canada 1-866-463-4775, Europe +44 (0) 207 382 8250. Country/Region Website T= Telephone C = CHAT ONLINE Email United States www.viewsonic.
