Installation guide

Setting up a utility user for a queue 4-6
Chapter 4: Using Contacts and Call Rules with a Queue
Wave Contact Center Administrator Guide
13 Click the Dial-by-Name Directory tab.
14 Check
List in dial-by-name directory if you want callers and users to be able to find the
queue by name.
Note: If you list the utility user in the dial-by-name directory, you should deselect this
option for the queue itself, so that callers who reach the dial-by-name directory do not hear
two entries for the queue.
15
Click OK.
Release 2.0 Service Pack 1
April 2011