Installation guide

Setting up a utility user for a queue 4-5
Chapter 4: Using Contacts and Call Rules with a Queue
Wave Contact Center Administrator Guide
10 Use the audio controls to record the queue’s name, for example, “Sales queue.” See “Using
the audio controls” on page 1-5 for instructions.
11 Click the Phone \ Call Handling tab.
12 Deselect all options.
Release 2.0 Service Pack 1
April 2011