Installation guide

Setting up a utility user for a queue 4-4
Chapter 4: Using Contacts and Call Rules with a Queue
Wave Contact Center Administrator Guide
7 Click the Voice Mail tab.
8 Select the
No Mailbox checkbox. Voice messages for the queue will be stored in the queue’s
voice mailbox, so the utility user does not need one.
9 Click the Audio \ Voice Title tab.
Release 2.0 Service Pack 1
April 2011