Warranty

3
4
Step
Step
Upon completion of the product information
form, the call is escalated to our technical service
department. This department is comprised of
technical experts with years of experience handling
product and installation concerns. Our technical
service department will try to resolve your issue over
the phone or provide parts as outlined in our limited
warranty. Additional product installation information
may be requested before proceeding further.
If our technical service department cannot solve the
concern, a VELUX Solutions service contractor will
schedule an appointment for an on-site visit. We
do request the builder, remodeler or installer also
join us on this call. This contractor will evaluate the
problem and provide either on-site repair or a plan for
resolution. In some cases the resolution involves the
builder, installer or remodeler re-installing the product
in accordance with our installation procedures. Please
note that if it is determined on an on-site visit that the
installing contractor incorrectly installed the VELUX
product, then an on-site service visit fee will
be charged. Thus, Step 1 of this procedure is critical.
In some cases the solution can only be determined by
an on-site visit. In these cases additional spare parts
may need to be ordered from our factory and a follow-
up on-site visit may be necessary.
VELUX may, in its sole discretion, amend or revise this
warranty. Please go to www.veluxusa.com/warranty
for VELUX most updated warranty claim
procedure information.
Thank you in advance for purchasing VELUX products.
We want you to know that the overwhelming majority
of VELUX customers never need to involve themselves
in this process but we hope this overview helps you
understand how we would solve a concern regarding
an installed VELUX product.
Warranty claim procedure