Warranty
WHAT IS COVERED LIMITED WARRANTY PERIOD
E. OTHER (RESIDENTIAL OR COMMERCIAL) PRODUCTS / COMPONENTS SUPPLED
BY VELUX NOT LISTED UNDER THE ABOVE COVERED PRODUCTS
i) Other products / components 90 days
F. REPLACEMENT PRODUCTS / COMPONENTS SUPPLIED BY VELUX
i) Such replacement products and components will be
free from defects in material and workmanship
90 days
G. NO LEAK INSTALLATION
i) VELUX A21 series deck-mounted skylights and related
flashings installation will not leak (for skylight models
FS, VS, VSE, and VSS and flashing models EDL, EDW,
EDM, EKL, and EKW): No water will leak through the
installed Covered Product or between the installed
Covered Product and roof deck provided the Covered
Product is the original installation on residential build-
ings with one layer of properly installed roofing material
and is installed strictly in accordance with VELUX
deck-mounted skylights and related flashing instructions.
10 years
ii) VELUX A21 series curb mounted skylights and related
flashings installation will not leak (for skylight models
FCM, VCM, VCE and VCS and flashing models ECL and
ECW): No water will leak through the installed Covered
Product or between the installed Covered Product and
roof deck provided the Covered Product is the original
installation on residential buildings with one layer of
properly installed roofing material and is installed strict-
ly in accordance with VELUX curb-mounted skylights
and related flashing instructions.
10 years
2. STARTING POINT OF LIMITED
WARRANTY PERIODS
The applicable LIMITED WARRANTY PERIOD for each Covered Product begins from the date
the Covered Product is purchased, which at the request of VELUX must be substantiated
with the original invoice or sales receipt, and expires at the end of the period indicated in the
above table for the Covered Product in relation to which a warranty claim is filed.
If the purchase date cannot be substantiated, the LIMITED WARRANTY PERIOD shall be
deemed to have begun on the date of manufacture as indicated on each Covered Product.
3. WHAT IS NOT COVERED
3.1. GENERAL EXCLUSIONS (FOR ALL APPLICABLE LIMITED WARRANTIES)
3.1.1. Unless otherwise stated, this LIMITED WARRANTY covers only defects
which arise from the product’s manufacture including in any materials used in
its manufacture. Other types of defects concerning Covered Products are not
covered by this LIMITED WARRANTY and are specifically excluded.
3.1.2. This LIMITED WARRANTY will only apply if the Covered Product is finished,
installed, operated and maintained strictly in accordance with VELUX
instructions or instructions from other manufacturers furnished with the
Covered Product. Without limiting the generality of the foregoing, claims under
this LIMITED WARRANTY will not be accepted where a defect has resulted
directly or indirectly from (a) the product’s installation, including (but not
limited to) installation carried out contrary to VELUX installation instructions
or contrary to good workmanship standards, (b) installation of the product
outside of recommended locations and/or conditions, (c) any use contrary
to standard operation, (d) normal wear and tear, (e) use of incompatible
replacement products or components or accessories (e.g. power supply), (f)
transportation of acrylic and polycarbonate unit skylights, (g) any form of
inappropriate or insucient handling or storage, (h) product modification or
the addition of non-approved replacement products or components, or (i) other
factors which are other than those relating to the product’s manufacture or the
materials used in manufacture. In addition, this LIMITED WARRANTY will not
apply to any defects which result directly or indirectly from neglect including,
but not limited to, where there has been a failure to maintain and/or service,
or due to neglect in maintenance of the product as described in the user/
maintenance instructions or directions for use, or where the defect could have
been prevented through maintenance as described in the user/maintenance
instructions or directions for use. All such instructions or directions for use may
be obtained from VELUX or may be downloaded from www.velux.com or www.
veluxusa.com.
3.1.3. Normal aging of the surfaces resulting from weathering or eects caused by
atmospheric, or environmental conditions, or corrosive substances including,
but not limited to, those found in cleaning agents that may cause physical
reaction with the components of the skylight are not covered by this warranty.
3.1.4. Condensation on Covered Products and any related water damage which may
occur as a natural result of humidity inside or outside a building or a variation
between indoor/outdoor temperatures is not a defect and will not be covered
by this LIMITED WARRANTY.
3.1.5. Glass corrosion as a result of standing water and debris on glass are not
covered by this LIMITED WARRANTY.
3.1.6. This LIMITED WARRANTY does not cover claims related to: problems (which
include, without limitation, product damage, malfunction, reduced or restricted
function and water leakage) resulting from accidents, including but not limited
to accidental glass breakage, dome breakage or crazing; problems resulting
from blocking or the like due to ice, snow, twigs, etc., including without
limitation water penetration from ice damming, and not resulting from a defect
in a Covered Product; faulty building construction or design; building movement
including movement in adjoining constructions; acts of nature/God; weight or
vibration; applications in areas of high or excessive interior humidity or areas
without proper or adequate ventilation or humidity control; products being
subjected to conditions outside their design limitations; variations in glass or
plastic coloration, damage or other problems caused by adverse conditions such
as corrosive environmental factors including acid rain; variations in wood grain
or color; and wood rot due to improper maintenance or installation.
3.1.7. This LIMITED WARRANTY does not cover, and specifically excludes, any
leaks to a Covered Product due to any of the following: re-roofing without re-
wrapping using VELUX adhesive skylight underlayment and VELUX approved
and related flashing, a venting Covered Product left open during rain or
other forms of precipitation, moisture penetration at seams in the roof deck,
incorrect installation of the product, rough opening sizes other than those
called out in VELUX installation instructions, improper maintenance of the
product or installation, accidents including but not limited to accidental glass
breakage, abuse, misuse, faulty building construction or design, acts of nature/
God, products subject to conditions outside their design limitations, corrosive
environmental factors including acid rain, or any other factor unrelated to the
original installation of the Covered Product.
3.1.8. This LIMITED WARRANTY does not cover claims related to extreme weather
conditions, lightning or severe hail. In cases of extreme snow or large roof areas
above the skylight, a water diverter should be considered. A water diverter
is required for roof pitches from 45˚ to 60˚ utilizing ECL flashings. Refer to
related skylight and flashing instruction manuals for proper installation. In case
of flood and water overflowing the roof or skylight, this is considered acts of
nature/God and is not covered by this LIMITED WARRANTY.
3.1.9. Custom painted skylights, roof windows, VMS, sun tunnel skylights and
flashings are not covered by this LIMITED WARRANTY.
3.1.10. VELUX does not warrant that operation of product software will be error-free
or uninterrupted, that defects in software will be corrected or that software
will be compatible with future VELUX products or VELUX software.
3.1.11. This LIMITED WARRANTY also does not cover claims relating to the following:
a. Minor imperfections in glass or plastic components that do not aect the
product in performance or obscure vision
b. Minor variations in glass or plastic coloration
c. Discoloration of parts that are not visible by general use;
d. Any change of color and fading irrespective of these being caused by sun/
condensation/acid rain/salty splashes or any other conditions with
corroding or material changing eect;
e. Any other cosmetic conditions, such as for example hanging fabric or
Venetian blind slats, or changes in the sealant of the pane;
f. Knots in the wood;
g. Inevitable and/or expected reduction of the eciency of the product,
including technical values/specifications as well as general eciency
tolerances;
h. Variations that occur naturally in the materials used, such as wood grain;
i. Imperfections including color variations, shadows or marks etc. in the
glass, which were present at the time of delivery or have arisen
within the LIMITED WARRANTY PERIOD, and which do not impair the
view appreciably;
j. Corrosion due to caustic environments such as industrial and household
chemicals
k. Exposure to processing after delivery e.g. sanding, sand blasting, etching,
pasting or other surface treatment;
l. Any water penetration through ventilation openings in VELUX curbs;
m. Corrosion in electronic devises caused by adverse conditions such as
corrosive environmental factors;
n. Claims in regard to insulated glass units where any film has been applied
to the glass surface, and
o. Any other conditions similar to the above or any of the other
conditions described in this section 3, irrespective of these being
characterized as defects.
3.2. SPECIFIC EXCLUSIONS
3.2.1. The LIMITED WARRANTY on insulated glass is void if any film is applied to the
glass surface.
3.2.2. The LIMITED WARRANTY on VELUX laminated glass double and triple
pane unit skylights excludes the following: (1) re-installation labor or other
consequential damages, and (2) dents, cosmetic, superficial or other damages
Warranty - The VELUX promise2