Warranty

RESPAWN by OFM hereby warrants that the products distributed by it shall be
free of all defects in original material and workmanship for the life of the product
provided the product has only been used under Normal Commercial Use.
RESPAWN will repair or replace, at our option any product or component that
is defective in material or workmanship. This warranty only applies to products
purchased directly from an authorized RESPAWN reseller, and is valid for the
original purchaser only.
EXCLUSIONS TO THE WARRANTY ARE AS FOLLOWS:
• Normal wear and tear, which are to be expected over the course
of ownership
• Damage resulting from shipment, which will be handled under
separate terms
• Damage resulting from storage, alteration, unauthorized repair,
infestation, misuse, abuse, accident, acts of God, natural causes,
and/or exceeding listed capacities
• Products used for rental purposes
• Failure to provide reasonable and necessary maintenance (per product
instructions)
• Transportation and labor costs associated with warranty replacements
• 2 years on all fabric and material
• 2 years on electrical systems
• 2 years on any moving parts which would include but is not limited to chair
mechanisms, castors, and gas lifts.
• 5 years on tables and desk frames
• 2 years on table and desk tops
• COM fabric is not covered under this warranty
SEATING:
All seating is covered under warranty for the life of the product under normal
use. RESPAWN does not warrant the color-fastness or matching of colors, grains,
textures of covering materials.
Normal Commercial Use for Seating is dened as 8 hours a day, 5 days a week
with a weight capacity not to exceed 275 lbs.
NOTICE TO PURCHASER FOR HOME OR PERSONAL USE
Federal law does not permit the exclusion of certain implied warranties for
consumer products. Therefore, if you are purchasing this product for home or
personal use, the exclusion of implied warranties noted does not apply to you.
Some states do not allow the exclusion or limitation of incidental or consequen-
tial damages, so the above limitations or exclusions may not apply to you. This
warranty gives you specic legal rights, and you may also have other rights which
vary from state to state.
This warranty applies only to products sold within the United States of America
and the Commonwealth of Canada.
TERMS AND CONDITIONS
ORDERING INFORMATION:
All orders MUST be in writing or made through RESPAWN authorized reseller.
For orders made in writing please email to [e-mail]. Purchase
orders must include model numbers, color, quantity, accessories and any special
instructions. Purchaser assumes responsibility to supply correct information
when placing order. Prices and specications subject to change. Refer to
www.respawnproducts.com for the most up-to-date information.
SHIPPING & HANDLING:
All terms are FOB from point of origin. RESPAWN will initiate all prepaid freight
claims. Any visual shortages or damages MUST be noted in writing at TIME OF
DELIVERY on bill of lading. LTL carriers will not accept verbal information that
differs from signed bill of lading. Damages must be reported and led by
RESPAWN within 5 days after the receipt of goods and shortages must be noted
immediately upon receipt. If reported after the fth day it will be up to the sole
discretion of RESPAWN to repair or replace product at no charge. We cannot
accept damage reports after this time. All orders shipped to APO/FPO locations
will incur an additional $15 per carton handling charge.
CUSTOMER PICK UP:
All orders need to be inspected and signed for at the time of pick up. No claims
regarding damages or shortages will be accepted.
RETURNS POLICY:
Returns are accepted at our North Carolina warehouse ONLY. All returns must
be shipped prepaid and be made within 30 days of purchase. Collect shipments
will be refused and returned. To return a product, contact
[e-mail] or you can call 800-520-7471 and request a
Return Authorization Form from your customer service representative. The Return
Authorization form can be sent to your customer service representative or you can
email the form to [e-mail]. You will also be issued a Return
Authorization number. This number will ALWAYS have the prex ”RA”. Merchandise
returned without the RA number will be refused by RESPAWN. Return Authoriza-
tion numbers are only valid for 30 days. RESPAWN reserves the right to inspect all
returns and determine applicable restocking and/or reboxing fees. A missing item
or damaged product fee may be assessed if a returned product is missing the
original box, packaging materials, contents, accessories, assembly instructions or
is not in ”like new” condition. A minimum fee of 25% will apply for re-stocking
only. All warranty parts are available for replacement at NO charge and are shipped
via ground service. If upgraded service is required, the customer will be billed the
difference in freight. Our freight carriers, including UPS, reserve the right to institute
fuel surcharges on some or all shipments, without prior notice.
To the extent allowed by law, RESPAWN makes no other warranty, either
expressed or implied, including any warranty of merchantability or tness for a
particular purpose. RESPAWN will not be liable for any consequential
or incidental damages.
10-15-17
LIMITED LIFETIME WARRANTY
800.520.7471 • WWW.RESPAWNPRODUCTS.COM