Warranty

Lifetime
residential
limited
warranty
warranty
Lifet ime Li mited Residential / 5 Yea r Limite d L ight Comme rcial* Tra fficMAST ER InterLo ck War rant y
Under n or m al hous ehold con ditions**, yo ur Tra ff icMAST ER Inter Lo ck Resilien t F loo ri ng will not:
Pe r ma nently ind en t
Rip, t ea r o r g oug e
Pe r ma nently st ain, discolor or fa de
Pe r ma nently los e the or i ginal patter n or co lor
Pe r ma nently s cuff fr om shoe sole s
Pe r ma nently disco lor from mold or mildew gr ow th in t he vi ny l
Pe r ma nently s tain fr om asp halt track in g
Disc olor from under l ay ment pa nels
*Light c ommercial use means use in environme nts which do not h ave h eavy commer cial traff ic, includ ing a r t ga lleries , ban ks, bo ok stores,
boutique s, c offe e sho ps , dr y clea ners, gift shop s, hotel ro om s, j ewelr y st ores, pro fe ssional off ices (i.e . accou ntants , law ye rs, p hysic ians ,
dentis ts , an d optom et r ists), photo grap hy stud io s, and waiting rooms.
**Nor ma l household con ditions means those daily activities common ly ass ociate d with re siden tial us e.
If y ou have a w ar ranty c laim
If y ou wish to file a claim ca ll Tra fficM ASTER InterLock a t 1 -800-8 35 -2656 .
Proof o f p urch as e (sto re receipt ) is necessar y to v er ify all warra nty claims.
Our r eprese ntati ve s will pro vi de yo u with h elpfu l infor m ation to ad dr ess y our concer n , or walk you throug h t he easy steps to f ile a clai m.
We will m ak e eve r y ef for t to en sure that y ou r claim in processed quickly an d fai r ly.
You
may also wr i te to us at : custser v @inter lo ck -f loors.co m.
Proo f o f p urch ase is n ecessa r y t o ve r if y all wa rr anty cl aims .
The wa rr anty cove rage applies only to the or ig inal p urchaser an d is not tran sfe rable . I nstallat ion of reside ntial p roducts for commer ci al
use i s n ot c ove re d.
Correct i ns tallation pr actices are cr i tical t o a ppearan ce a nd perfo r ma nce of Tra fficMAST ER™ Int erLo ck. Your flo or mu st b e ins t alle d
follo wing all s tand ar d installation pr actices. I nstallat ion prob lems (i. e.: improper subfloo r, poor subfloo r p reparation) are t he responsib ility
of th e inst alle r and are not c ove re d by t his wa rr anty. This war ranty does n ot c ove r labor cost on no n-profe ssionally inst
alled flo or s or fl oors
installed with o bvious visi bl e de fe ct s. C onstr u ct ion-relate d da mage is not co ve re d by this wa rrant y. Fo llowing correct ca re a nd mai nten ance
for y ou r floor i s c ri tical .
Th e follo wing cond itions are not included in this w arra nt y cove ra ge :
Lo ss of g lo ss due to im proper or l a ck o f m aint en ance
Da mage res ulting from fa ilure to foll ow c ar e instr uct ions (ie : scu ff s, scratch e s, c uts)
Stai ning (i.e .: t ra cke d- in dyes from ca r pet, fe r ti lizers)
Seve re acciden ts (i. e. : bu r ns , flood ing, fires)
Ab us e (i.e. : dragg ing h eavy objects acro ss the floor witho ut proper pr otectio n)
Fading, discoloration, or thermal expansion from heat or sunlight for TrafficMASTER InterLock
Da ma
ge cau sed by va cuum clea ner beater b ar, c aster wheels an d cutti ng fro m sha r p o bject s
Wea r t hr ou gh is defined as complete loss o f the wea r laye r so that the p r inted pa tter n or design is altered . Mold a nd mild ew gr owth ca us ed
by ex ce ss ive mois ture a s a result of floodin g, plumbing an d a pp liance leak s, an d wat er le akag e t hrough slid ing glass d oo rs is no t c ove re d.
Co lo
The Limited Warranties do not cover discoloration or expansion from heat or sunlight. Like with all floor coverings, close your curtains or
blinds where extreme sunlight hits the floor. A combination of heat and sunlight can cause most home furnishings fading, discoloration,
or thermal expansion. Prolonged direct sunlight can result in discoloration and excessive temperatures may cause floor to expansion
(which may cause buckling) or delamination.
r, s ha de or t ex ture va ri at ions b etwee n samples o r p r inte d color ph otograph y an d the actua l mater ials is not co ve re d.

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