Tecra® R940/R950 Series User’s Guide If you need assistance: ❖ Technical support is available online at Toshiba’s Web site at support.toshiba.com At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads. For more information, see “If Something Goes Wrong” on page 140 in this guide.
Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling. For the state of California only. Model: Tecra® R940/R950 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The computer system you purchased may include Recordable and/or ReWritable optical disc drive(s) and associated software, among the most advanced data storage technologies available.
Critical Applications The computer you have purchased is not designed for any “critical applications.” “Critical applications” means life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖ This device may not cause harmful interference. ❖ This device must accept any interference received, including interference that may cause undesired operation. Contact Toshiba’s Support Website at support.toshiba.com. Industry Canada Requirement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada.
frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High power radars are allocated as primary users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device. NOTE The above caution applies to products that operate with an 802.11a radio device.
Canada – Industry Canada (IC) This device complies with RSS 210 of Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s Web site www.hc-sc.gc.ca/rpb. The RF device shall not be co-located with any other transmitter that has not been tested with this device.
EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and/or the R&TTE Directive 1999/5/EC. This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany.
VCCI Class B Information Taiwan Article 14 Article 17 Unless approved, for any model accredited low power radio frequency electric machinery, any company, trader or user shall not change the frequency, increase the power or change the features and functions of the original design. Any use of low power radio frequency electric machinery shall not affect aviation safety and interfere with legal communications.
2. Indication The indication shown below appears on this equipment. (2) (3) (1) 2.4DSOF4 (4) 1 2 2.4: This equipment uses a frequency of 2.4 GHz. DS: This equipment uses DS-SS modulation. OF: This equipment uses OFDM modulation. 3 The interference range of this equipment is less than 40m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. It is possible to avoid the band of mobile object identification systems. The indication shown below appears on this equipment.
The following restrictions apply: ❖ ❖ ❖ Do not disassemble or modify the device. Do not install the embedded wireless module into other device. 5.17 GHz to 5.23 GHz for indoor use only. Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ Belgique: Deutschland: France: Italia: Nederland: For private usage outside buildings across public grounds over less than 300m no special registration with IBPT/BIPT is required.
Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries 5150-5250 MHz 5250-5350 MHz European Community Countries Channels: 36, 40, 44, 48 Austria Belgium, France, Switzerland/Liechtenstein Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Sweden, UK Iceland, Spain 5470-5725 MHz Channels: 52, 56, 60, Channels: 100, 104, 108, 112, 64 116, 120, 124, 128, 132, 136, 140 Indoor Only O O Indoor Only x O Indoor/Outdoor x x O O O O
Bluetooth® Wireless Technology Interoperability Bluetooth® Cards from TOSHIBA are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to: ❖ ❖ Bluetooth Specification as defined and approved by The Bluetooth Special Interest Group. Logo certification with Bluetooth wireless technology as defined by The Bluetooth Special Interest Group.
Because products with Bluetooth wireless technology operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
Location of the Required Label (Sample shown below. Location of the label and manufacturing information may vary.) Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein. ©2012 by Toshiba America Information Systems, Inc.
TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF. Trademarks Tecra, AccuPoint, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation.
Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste-to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.
Contents Introduction................................................................................ 24 This guide ...............................................................26 Safety icons ............................................................27 Other icons used...............................................27 Your computer’s features and specifications ....28 Other documentation ..............................................28 Service options ....................................................
Contents Check list ..........................................................34 Precautions.......................................................34 Important information on your computer’s cooling fan ...............................36 Setting up your computer .......................................36 Connecting to a power source ................................37 Charging the main battery.......................................39 Using the computer for the first time ......................
Contents 19 Connecting an external monitor via the DisplayPort™ ..............................................70 Directing the display output when you turn on the computer ..................................70 Adjusting the quality of the external display......71 Customizing your computer’s settings....................72 Caring for your computer........................................72 Cleaning the computer ......................................72 Moving the computer.......................................
Contents Charging the RTC battery..................................87 Monitoring main battery power...............................88 Determining remaining battery power...............89 What to do when the main battery runs low .....90 Setting battery notifications ..............................90 Conserving battery power ................................91 Power Plans......................................................92 Using a TOSHIBA Function key to set the Power Plan .............................
Contents 21 Removing memory media...............................112 Using the eSATA/USB combo port........................113 Using the expansion port ......................................113 Chapter 5: Utilities....................................................................115 Desktop Assist ......................................................116 Media & Entertainment ...................................117 Tools & Utilities ..............................................118 Support & Recovery ...
Contents Problems when you turn on the computer............141 The Windows® operating system is not working .................................................143 Using Startup options to fix problems ............144 Internet problems ...........................................146 The Windows® operating system can help you .............................................146 Fixing a problem with Device Manager .................147 Checking device properties .............................147 Memory problems .
Contents 23 Output (Display switch) ..................................172 Display brightness ..........................................173 Disabling or enabling wireless devices............173 Disabling or enabling the touch pad................173 Cursor control overlay ....................................174 Numeric overlay..............................................174 Scroll lock .......................................................174 Volume Mute ..................................................
Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba computer, your work and entertainment can accompany you wherever you go. Your computer is ENERGY STAR® qualified. Toshiba is a partner in the Environmental Protection Agency’s (EPA) ENERGY STAR® Program and has designed this computer to meet the latest ENERGY STAR® guidelines for energy efficiency.
Introduction 25 needs, which can save you money, save energy, and help protect the climate. Visit http://www.energystar.gov or http://www.energystar.gov/powermanagement for more information regarding the ENERGY STAR® Program. NOTE This computer is compatible with European Union Directive 2002/95/EC, Restriction of the use of certain Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE.
Introduction This guide This guide This guide introduces the computer's features as well as some basic procedures needed to perform tasks in Windows 8. You can: ❖ Read the entire guide from beginning to end. ❖ Skim through and stop when a topic interests you. ❖ Use the table of contents and the index to find specific information. 5.375 x 8.375 ver 2.
Introduction Safety icons 27 Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
Introduction Other documentation Your computer’s features and specifications Certain computer chassis are designed to accommodate all possible configurations for an entire product Series. Your select model may not have all the features and specifications corresponding to all of the icons or switches shown on the computer chassis, unless you have selected all those features. This information applies to all the features and icons described in this guide.
Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer.
Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters. ❖ Extreme heat, cold, or humidity. ❖ Liquids and corrosive chemicals.
Getting Started Selecting a place to work 31 ❖ Avoid glare: position the notebook so that light sources (lamps or windows) do not shine or reflect directly into your eyes. Place the notebook display away from bright light sources or reduce the light intensity from windows by using blinds. Glare on the notebook display may cause eye strain, eye fatigue or headaches. ❖ Certain notebook displays have a brightness approaching that of a TV device.
Getting Started Selecting a place to work ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is comfortable for you to use. ❖ Don’t rest your wrists on the edge of the keyboard or on the work surface when typing. ❖ The monitor should be about an arm length away while sitting back in the chair. ❖ The monitor should be centered in front of your body. ❖ The top of the monitor should be at or slightly below eye level.
Getting Started Selecting a place to work 33 ❖ Take short, strategically spaced rest breaks to avoid eye strain and body fatigue. For example, stand up and walk around or stretch for a few minutes every hour. ❖ Taking regular breaks is especially important if you are working long hours on your computer or working on a deadline. ❖ If stress at work is affecting your health, try to identify the sources of the stress and evaluate ways to reduce the stress.
Getting Started Selecting a place to work Health Administration Web site at: http://www.osha.
Getting Started Selecting a place to work 35 Never allow any liquids to spill into any part of your computer, and never expose the computer to rain, water, seawater or moisture. Exposure to liquid or moisture can cause electric shock or fire, resulting in damage or serious injury. If any of these eventualities should accidentally occur, immediately: 1. Turn off the computer. 2. Disconnect the AC adaptor from the power plug socket and computer. 3. Remove the battery pack.
Getting Started Setting up your computer ❖ Scan all new files for viruses. This precaution is especially important for files you receive via email or download from the Internet. Occasionally, even new programs you buy from a supplier may contain a computer virus. You need a special program to check for viruses. Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer.
Getting Started Connecting to a power source 37 To use external power or to charge the battery you must attach the AC adaptor. See “Connecting to a power source” on page 37. NOTE Please handle your computer carefully to avoid scratching or damaging the surface. Connecting to a power source Your computer requires power to operate. Use the power cord/cable and AC adaptor to connect the computer to a live electrical outlet, or to charge the computer’s battery.
Getting Started Connecting to a power source AC adaptor Power cord/cable AC adaptor cord (Sample Illustration) Power cord/cable and AC adaptor To connect AC power to the computer: 1 Connect the power cord/cable to the AC adaptor. (Sample Illustration) Connecting the power cord/cable to the AC adaptor Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling.
Getting Started Charging the main battery 3 39 Connect the power cord/cable to a live electrical outlet. The AC power light on the indicator panel glows green. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury.
Getting Started Using the computer for the first time Using the computer for the first time The computer is now ready for you to turn it on and begin using it, see “Exploring Your Computer’s Features” on page 102. NOTE When opening or closing the display panel, place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel.
Getting Started Registering your computer with Toshiba 41 The first time you turn on your computer, the setup guides you through steps to set up your software. Follow the on-screen instructions. Registering your computer with Toshiba Product registration is strongly recommended and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by one of three methods: 1 From the Toshiba Web site at register.toshiba.
Getting Started To Restart your computer 3 In the lower right of the screen click the Power ( ) icon. Shut down option Power (Sample Image) Shut down 4 Highlight Shut down while holding the Shift key, and then click the Shut down option. The computer closes all open applications, shuts down the operating system, and then turns off. To Restart your computer 1 From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen.
Getting Started Adding optional external devices 43 If you power down using the Sleep command and the battery discharges fully, your unsaved information will be lost. Be sure to save your work first. 3 In the lower right of the screen click the Power ( ) icon. Sleep option Power (Sample Image) Sleep mode 4 Highlight Sleep, and then click the Sleep option.
Getting Started Adding memory (optional) memory if you use complex software or process large amounts of data. Installing a memory module Memory modules can be installed in the memory module slots on the underside of the computer. You will need a small Phillips screwdriver for this procedure. If the computer has been running recently, the memory module(s) may be hot. The surrounding area may also be hot. Allow the module(s) to cool to room temperature before replacing it.
Getting Started Adding memory (optional) Pressing the power button before shutting down the Windows® operating system could cause you to lose your work. Make sure the system indicator panel's storage drive light and the drive in-use light are off. If you turn off the power while a disk/disc is being accessed, you may lose data or damage the disk/disc and/or drive. 3 In the lower right of the screen click the Power ( ) icon.
Getting Started Adding memory (optional) 8 Using a small Phillips screwdriver, loosen the screw(s) that secures the memory module slot cover. Back of computer (Sample Illustration) R940—Removing the memory module slot cover Back of computer (Sample Illustration) R950—Removing the memory module slot cover 9 Remove the memory module slot cover. 10 Place the screw(s) and the cover in a safe place so that you can retrieve them later.
Getting Started Adding memory (optional) 47 Static electricity can damage the memory module. Before you handle the module, touch a grounded metal surface to discharge any static electricity you may have built up. Avoid touching the connector on the memory module or on the computer. Grease or dust on the connector may cause memory access problems. 11 Carefully remove the new memory module from its antistatic packaging, without touching its connector.
Getting Started Adding memory (optional) aligning the connector’s notch with the matching key in the socket. notch latch connector latch key (Sample Illustration) Aligning the memory module with the socket 14 Firmly press the memory module into the memory slot’s socket at approximately a 30-degree angle (to the horizontal surface of the computer).
Getting Started Adding memory (optional) latch latch (Sample Illustration) Pressing down on the memory module Do not force the memory module into position. The memory module should be completely inserted into the socket and level when secured in place. Slot B Slot A (Sample Illustration) Inserting the memory module into the slot NOTE For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A.
Getting Started Adding memory (optional) 18 Turn the computer right side up. Make sure to remove the soft cloth from the work surface before restarting the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, observe the following: ❖ ❖ ❖ ❖ Never cover your computer or AC adaptor with any object.
Getting Started Adding memory (optional) Do not try to remove a memory module with the computer turned on. You can damage the computer and the memory module. Do not remove the memory module while the computer is in Sleep or Hibernation mode. The computer could hang up the next time you turn it on and data in memory will be lost. In either of the above cases, the Sleep configuration will not be saved. 2 Pull the latches away from the memory module. The memory module pops up slightly.
Getting Started Adding memory (optional) Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, observe the following: ❖ ❖ ❖ ❖ Never cover your computer or AC adaptor with any object. Never place your computer or AC adaptor near a heat source, such as an electric blanket or heater.
Getting Started Recovering the Internal Storage Drive NOTE 53 From time to time, Windows® will display a pop-up that says, “Do you want to allow the following program to make changes to this computer?” This is a security feature to prevent programs or people from doing things on your computer without your permission. If you were trying to perform the action, click Continue; otherwise, click Cancel. If unsure, cancel and try again.
Getting Started Recovering the Internal Storage Drive NOTE ❖ During the recovery process your computer must be connected to an external power source via the AC adaptor. ❖ When you restore your system, only the operating system files, applications, and drivers originally shipped with the computer are restored. Any files that you created are not restored during this process. Be sure to separately save the files you have created to external media using Windows® or another backup program.
Getting Started Recovering the Internal Storage Drive 55 To create recovery media: 1 From the Start screen begin typing Recovery Media Creator and click your selection, or if you are in the Desktop, move your pointer over the upper or lower right corner of the screen. When the Windows® Charms appear click the Search ( ) Charm and, in the Search field, type Recovery Media Creator. In the list that appears, click your selection. The TOSHIBA Recovery Media Creator dialog box displays.
Getting Started Recovering the Internal Storage Drive All information stored on your DVDs or USB flash drive(s) will be erased during the process of creating the recovery media. Be sure to save the information stored on your external media to another storage device before executing this procedure, or use blank media. 5 Click the Create button in the TOSHIBA Recovery Media Creator utility dialog box. 6 Follow the on-screen prompts to complete the copy process.
Getting Started Recovering the Internal Storage Drive 57 To recover your internal storage drive from recovery media: 1 Make sure your computer is turned off. 2 Do one of the following: 3 ❖ If your recovery files are on DVDs, insert the first recovery DVD into your optical disc drive. ❖ If your recovery files are on a USB flash drive, connect the USB flash drive to your computer. Press and hold the F12 key immediately after pressing the power button. The Boot menu displays.
Getting Started Recovering the Internal Storage Drive You can recover the factory default software (refresh your PC), while the computer will attempt to back up your data using the utilities stored on your computer’s internal storage drive: TECHNICAL NOTE: Your data will be copied into the backup folder. All of the data will be moved to this folder during the recovery process, however the current directory structure will be retained.
Getting Started Recovering the Internal Storage Drive 59 The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 79). 6 Click the Next button to begin. The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. 7 Click the Refresh button.
Getting Started Recovering the Internal Storage Drive 8 Your system will restart. The “Refreshing your PC” window appears. When the process is complete your system will reboot your Windows® operating system. Reset your PC The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 79).
Getting Started Recovering the Internal Storage Drive 5 61 Scroll down to “Remove everything and reinstall Windows,” and click Get Started. The “Reset your PC” screen appears. (Sample Image) Reset your PC screen 6 Click the Next button. The “Do you want to fully clean your drive” screen appears.
Getting Started Recovering the Internal Storage Drive The “Ready to reset your PC” screen appears. (Sample Image) Ready to reset your PC screen 8 Click the Reset button. The “Resetting your PC” window appears. When the process is complete your system will reboot your Windows® operating system. NOTE Selecting the “Fully clean the drive” option may take several hours.
Getting Started Using the Toshiba Dual Pointing Device 63 Application Installer. In the list that appears, click your selection. Search field (Sample Image) Installing drivers and applications 2 Click Next. 3 Click the item you want to install. 4 Click Install. 5 Follow the on-screen prompts to complete the installation process. Using the Toshiba Dual Pointing Device (Available on certain models.
Getting Started Using the Toshiba Dual Pointing Device AccuPoint® II pointing device—Moves the cursor and selects items on the screen. To move the cursor, gently push the pointing device in the direction you want the cursor to move. Pushing harder on the pointing device moves the cursor faster. Primary button—Performs the same function as the left button on a mouse. When a step instructs you to click or choose an item, move the cursor to the item, then press and release the primary button.
Getting Started Using the Toshiba Dual Pointing Device 65 Refer to the table below for specific instructions on performing each operation. NOTE To: The pointer is the icon (usually an arrow) that moves on the screen when you slide your finger across the touch pad or move a mouse connected to your computer. Do the following: Example: Move the on-screen Slide your finger across the touch pad in the direction you want to move the pointer.
Getting Started Using the Toshiba Dual Pointing Device To: Do the following: Scroll vertically Slide your finger along the right edge of the touch pad in the direction you want to scroll. Repeat to scroll a longer distance. Example: (Sample Illustration) Vertical scrolling active area Scroll horizontally Slide your finger along the bottom edge of the touch pad in the direction you want to scroll. Repeat to scroll a longer distance.
Getting Started Using the Toshiba Dual Pointing Device 67 accidental light touches or taps on the touch pad may select an item or text on the screen, and potentially the item or text may be replaced by the next character you type. ❖ Temporarily disable the touch pad, so that it does not respond to touch or button presses while you type. See “Disabling or enabling the touch pad” on page 67.
Getting Started Connecting an external device The function of the secondary (right-hand) button depends on the program you are using. It usually corresponds to the right mouse button (“right-clicking”). Check your program’s documentation to determine whether it uses the right mouse button. Connecting an external device NOTE Depending on your system, some models may include USB 3.0 port(s). To distinguish these ports, please look for the blue inset within the USB 3.0 port (if available).
Getting Started Using external display devices RGB (Monitor) port 69 DisplayPort™* or HDMI™ Out port* *Available on certain models (Sample Illustration) Video ports on left side of computer Selecting video cables To connect a device to the HDMI™ Out port, you must purchase an HDMI™ cable.
Getting Started Using external display devices NOTE To locate your RGB port, please refer to your Quick Start document. NOTE You can change the display settings by pressing the ( or by configuring the display properties settings. ) + P keys, Connecting an external monitor via the DisplayPort™ (Available on certain models.) NOTE You may need to change the input selection on your monitor to DisplayPort.
Getting Started Using external display devices 71 Depending upon the type and number of external display devices connected to your computer, your available display options will vary, but will include some or all of the following: ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display options window NOTE The ( ) + P keys navigate through the options without activating a selection. Press ENTER to activate a selection.
Getting Started Customizing your computer’s settings Customizing your computer’s settings There are several ways in which you can customize your computer to suit your particular requirements. You can go into your computer settings to make adjustments to your computer to suit your needs. From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen. When the Windows Charms appear, click the Settings ( ) Charm and then click Change PC Settings.
Getting Started Caring for your computer 73 Using a computer lock You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure there is no way for a potential thief to slip the cable off the object.
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved.
Learning the Basics Using the keyboard 75 ❖ Use Error-checking and Disk Defragmenter regularly to check and optimize disk space and improve performance. ❖ Scan all new files for viruses. This precaution is especially important for files you receive via external media, email, or download from the Internet. ❖ Take frequent breaks to avoid repetitive-motion injuries and eyestrain. ❖ Do not turn off the computer if a drive indicator light indicates a drive is active.
Learning the Basics Using the keyboard NOTE To capture a print screen of the entire screen, press the Fn + PRTSC key. (This only applies to models with a 10-key keypad) To capture only the active window displayed, press Fn + ALT while simultaneously pressing the PRTSC key.
Learning the Basics Mouse properties 77 Special Windows® keys Windows® key Application key (Sample Illustration) Special Windows® keys Your computer’s keyboard has one key and one button that have special functions in Windows®: ❖ Windows® key—Toggles between the Desktop screen and the last app opened on the Start screen. For more information refer to Help & Support, or see “Exploring the Start screen” on page 102.
Learning the Basics Starting an app Starting an app To Start an app on the Start screen, move your pointer over the appropriate tile and click to open. To Start an app from the Desktop, move your pointer over the upper or lower right corner of the screen. When the Windows® Charms slide out from the right, click the Start ( ) Charm. Starting an app from the Start screen To Start an app on the Start screen, move your pointer over the appropriate tile and click to open.
Learning the Basics Saving your work 79 Saving your work Before you turn off the computer using the Shut down command, save your work on the internal storage drive, external media, flash media, or optical disc. This is one of the most important rules of computing. Many programs offer a feature that saves documents at regular intervals. Check your program’s documentation to see if it has an automatic save feature.
Learning the Basics Using the optical disc drive NOTE For optimum DVD performance, it is recommended that you play DVDs while running the computer on AC power. NOTE When viewing DVD movies use the DVD Player software that came with your computer. Optical disc drive components The optical disc drive is located on the side of the computer.
Learning the Basics Using the optical disc drive 81 Inserting an optical disc To insert an optical disc into the drive: 1 Make sure the computer is turned on. The drive will not open if the computer’s power is off. 2 Make sure the drive’s in-use indicator light is off. 3 Press the drive’s eject button. The disc tray slides partially out of the drive. 4 Grasp the tray and pull it fully open. 5 Hold the disc by its edges and check that it is free of dust.
Learning the Basics Using the optical disc drive If your disc does not run using this method, try using an application that is associated with the media on the disc. For example, if it is a music CD, open Windows Media® Player and use it to select and then play the CD. For other types of media, use the associated software to open the files on the disc.
Learning the Basics Toshiba’s online resources 83 Removing a disc with the computer on To remove an optical disc with the computer turned on: 1 Press the eject button on the drive. Do not press the eject button while the drive in-use indicator light is glowing. Doing so could damage the disc or the drive. Also, if the disc is still spinning when you open the disc tray, wait for it to stop spinning before you remove it.
Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba’s energy-saver design Your computer enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba.
Mobile Computing Running the computer on battery power 85 ❖ EasyGuard Connect—to help users establish a reliable wired or wireless connection effortlessly and quickly. ❖ EasyGuard Optimize—to enable users to customize system settings to be more productive. *Toshiba EasyGuard® technology comprises a number of features some of which may or may not be available on a particular Toshiba computer depending on the model selected. See easyguard.toshiba.com for detailed information.
Mobile Computing Running the computer on battery power NOTE For optimum optical media performance, it is recommended that you play DVDs while running the computer on AC power. For more information about Windows® power plans, see “Power Plans” on page 92. The computer also has an internal real-time-clock (RTC) battery. The RTC battery powers the RTC memory that stores your system configuration settings and the current time and date information.
Mobile Computing Running the computer on battery power 87 To charge the main battery while it is in your computer, plug the computer into a live electrical outlet. The battery charges whether the computer is on or off. TECHNICAL NOTE: The recharging of the battery cannot occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices.
Mobile Computing Monitoring main battery power NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary to charge the RTC battery because it charges while the computer is on. If the RTC battery is low, the real-time clock and calendar may display the incorrect time and date or stop working.
Mobile Computing Monitoring main battery power HINT: Be careful not to confuse the battery light ( ON/OFF light ( ). 89 ) with the When the ON/OFF light flashes amber, it indicates that the system is suspended (using the Windows® operating system Sleep command).
Mobile Computing Monitoring main battery power TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery.
Mobile Computing Monitoring main battery power 4 91 Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. 5 Double-click Battery to display the battery options. (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs.
Mobile Computing Monitoring main battery power Microsoft® has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The following sections describe how to choose a Power Plan and discuss each power-saving option. Power Plans You can choose a predefined Power Plan or select your own combination of power options.
Mobile Computing Using the eco power plan 6 93 Click Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc. You can click the plus signs to expand each item and to see what settings are available for each item. 7 Click OK to save the plan changes you have performed. Depending on your model the two power plans eco and Balanced are satisfactory for most people and do not need to be edited.
Mobile Computing Changing the main battery shortened. To enable or disable the eco power plan, press the eco Utility® button. eco Utility® button (Sample Illustration) R940—Locating the eco Utility® button eco Utility® button (Sample Illustration) R950—Locating the eco Utility® button The eco Utility® monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To learn how to access the utility, see “eco Utility®” on page 120.
Mobile Computing Changing the main battery 95 Never short circuit the battery pack by either accidentally or intentionally bringing the battery terminals in contact with another conductive object. This could cause serious injury or fire, and could also damage the battery pack and computer. ❖ Never expose a battery pack to abnormal shock, vibration or pressure.
Mobile Computing Changing the main battery (Sample Illustration) R950—Unlocking the battery release lock 6 Slide and hold the battery release latch to release the battery. 7 Pull the discharged battery out of the computer.
Mobile Computing Changing the main battery 97 If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane tape, on the electrode during transportation to avoid a possible short circuit, fire or electric shock. Failure to do so could possibly result in serious injury.
Mobile Computing Taking care of your battery 3 Slide the battery release lock to the locked position. (Sample Illustration) R940—Locking the battery release lock (Sample Illustration) R950—Locking the battery release lock 4 Turn the computer right side up. 5 Reconnect any cables that were removed in step 3 of “Removing the battery from the computer” on page 95. 6 Restart the computer.
Mobile Computing Disposing of used batteries 99 ❖ Avoid touching the metal terminals of the battery with another metal object. Short-circuiting the battery can cause it to overheat and may cause damage to the battery or the computer. ❖ Do not incinerate a spent battery, as this could cause it to explode and release caustic liquid. ❖ If a battery is leaking or damaged, replace it immediately. Use protective gloves when handling a damaged battery.
Mobile Computing Disposing of used batteries Never attempt to dispose of a battery pack by burning or by throwing it into a fire, and never allow exposure to a heating apparatus (e.g., microwave oven). Heat can cause a battery pack to explode and/or release caustic liquid, both which may possibly cause serious injury. Always dispose of used battery packs in compliance with all applicable laws and regulations.
Mobile Computing Traveling tips 101 Traveling tips The environmental precautions listed in “Selecting a place to work” on page 29, also apply while traveling. ❖ Never leave your computer on a sunny ledge or in a place where it could get wet or covered in dust. ❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs.
Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the Start screen The Start screen is the launching pad for everything you can do in the Windows® operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.
Exploring Your Computer’s Features Exploring the Start screen 103 For detailed information on the new Windows 8 functionality, refer to the Windows® Help and Support. App tiles (Sample Image) Windows® Start screen Charms Use the Windows® Charms to start apps, find documents, set up system components, and perform most other computing tasks.
Exploring Your Computer’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most other computing tasks.
Exploring Your Computer’s Features Exploring the desktop 105 You may see various icons displayed on your system desktop, for example: Recycle Bin—Holds files you have deleted. You may be able to retrieve these files until you empty the Recycle Bin. ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files.
Exploring Your Computer’s Features Windows® Store To activate a specific task, click the appropriate Notification area icon. Notifications There are many types of notifications you can employ to help you with the many tasks you perform every day. User experience notifications can be set for toast, tile, badge, and raw notifications. Toast notifications—Designed for time-sensitive delivery of personalized content, such as an instant message from a friend.
Exploring Your Computer’s Features Exploring audio features 107 Using Wireless LAN connectivity NOTE Wireless connectivity and some features may require you to purchase additional software, external hardware or services. Availability of public wireless LAN access points may be limited. Your system comes with a wireless LAN module. This is a technology that expands wireless communication beyond networking equipment, and can connect many different kinds of electronic devices without the need for cables.
Exploring Your Computer’s Features Exploring audio features Recording sounds You may record sounds using the computer’s internal microphone (available on certain models) or by connecting an optional external microphone. Using a microphone 1 If you want to use an external microphone, connect it to the computer. 2 From the Start screen begin typing Sound Recorder and click your selection, or if you are in the Desktop, move your pointer over the upper or lower right corner of the screen.
Exploring Your Computer’s Features Using the Web Camera 109 To play back sound files through external speakers or headphones: 1 Locate the headphone jack on the computer. 2 Using any necessary adapters, plug the cable from the headphones or external speakers into the headphone jack. The headphone jack requires a 16-ohm stereo mini connector. To adjust the volume: ❖ For external speakers, use the volume controls on each speaker. ❖ For headphones, use the computer’s volume control.
Exploring Your Computer’s Features Using an ExpressCard® Inserting an ExpressCard® NOTE To locate your ExpressCard® reader, please refer to your Quick Start document. Before you insert an ExpressCard®, refer to the documentation that comes with the card to see if you need to do anything before you insert it. To insert an ExpressCard®: 1 NOTE 2 Locate the ExpressCard® slot on the side of the computer. You may first need to remove the card slot protector before you can insert a card.
Exploring Your Computer’s Features Using the Memory card reader 111 4 Locate the ExpressCard® eject button. 5 Press the ExpressCard® eject button once to pop it out slightly, and push it in to remove the ExpressCard®. The ExpressCard® ejects slightly from the slot. 6 Grasp the edges of the ExpressCard® and slide it out of the slot. (Sample Illustration) Removing an ExpressCard® Using the Memory card reader (Available on certain models.
Exploring Your Computer’s Features Using the Memory card reader Inserting memory media NOTE To locate your memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter until it locks in place. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts.
Exploring Your Computer’s Features Using the eSATA/USB combo port 4 113 Gently press the card inward to release it. The card pops out slightly. 5 Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when the Windows® message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed. Wait for the indicator light to go out.
Exploring Your Computer’s Features Using the expansion port a mouse, speakers, and USB devices) connected to a Port Replicator on your desk. When you return to your desk, you can then quickly connect your computer to the Port Replicator and have immediate access to all of your network resources and external devices. This eliminates the time-consuming process of connecting each external device individually, and saves wear and tear on the ports and cables.
Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter. NOTE 115 The utilities described in this chapter, and the icons shown in the sample images are applicable only if the related utility is available on your system.
Utilities Desktop Assist ❖ Service Station ❖ TOSHIBA Application Installer ❖ HDD Protection Utility ❖ TOSHIBA Button Setting ❖ Trusted Platform Module (TPM) ❖ Fingerprint Utility Desktop Assist The Desktop Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access Desktop Assist from the Start screen begin typing Desktop Assist, or while in the Desktop screen double-click the Desktop Assist icon. The Desktop Assist window appears.
Utilities Desktop Assist 117 Media & Entertainment The feature available in this category is TOSHIBA Disc Player (Sample Image) Desktop Assist window – Media & Entertainment tab
Utilities Desktop Assist Tools & Utilities The features that may be available in this category are: ❖ eco Utility® ❖ Fingerprint Utility ❖ HDD Protection Utility ❖ Supervisor Password ❖ System Settings ❖ Function Key ❖ User password (Sample Image) Desktop Assist window – Tools & Utilities tab NOTE The Function Key tab allows you to enable/disable notifications.
Utilities Desktop Assist 119 Support & Recovery The features that may be available in this category are: ❖ Cooling Performance Diagnostic Tool ❖ PC Diagnostic Tool ❖ PC Health Monitor ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ User’s Guide (Sample Image) Desktop Assist window – Support & Recovery tab
Utilities eco Utility® eco Utility® The eco Utility® monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility®: 1 From the Start screen begin typing eco Utility, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Tools & Utilities. 3 Click eco Utility. The eco Utility® window appears.
Utilities Setting passwords 121 Setting passwords Setting a password lets you walk away from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password—Prohibits unauthorized users from accessing certain functions within System Settings. This is useful if more than one person uses the computer.
Utilities Setting passwords 3 Click Supervisor Password. (Sample Image) Supervisor Password tab 4 Click Set. 5 Enter your password, and then enter it again to verify. 6 Click Set. NOTE Under User Policy, this option may or may not ask for password verification. 7 Click OK to save your password as a text file. 8 Click Save. 9 Click OK.
Utilities Setting passwords 7 8 123 Enter the password, and then click Verify. Click OK to exit Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it.
Utilities System Settings 5 Click Delete. An authority verification pop-up screen appears. 6 7 8 Click Delete Enter the password, and then click Verify. Click OK to exit. System Settings System Settings is the TOSHIBA configuration management tool available through the Windows® operating system. To access it: 1 From the Start screen begin typing System Settings, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Tools & Utilities. 3 Click System Settings.
Utilities System Settings 125 changes to the Function keys settings (Notifications). See “Function Key” on page 130 and “TOSHIBA Function Keys” on page 170 ❖ HDD Protection—Allows you to enable or disable HDD Protection, which uses the acceleration sensor to detect vibrations, shocks, and other similar issues with the computer. When an issue is detected, HDD Protection automatically moves the HDD head to a safe position to reduce the risk of damage that may be caused by head-to-disk contact.
Utilities Sleep and Charge ❖ Keyboard—Allows you to enable or disable the Wake-up on Keyboard function ❖ USB—Allows you to set conditions for USB, including Legacy USB Support, Internal USB 3.
Utilities Sleep and Charge 127 Charge function” may not work with certain external devices even if they are compliant with the USB specification. In those cases, power on the computer to charge the device. NOTE ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.
Utilities Sleep and Charge Metal paper clips or hair pins/clips will generate heat if they come into contact with USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag. Enabling/Disabling USB Sleep and Charge This utility can be used to enable or disable the USB Sleep and Charge function. To enable this function, select Enable. To disable this function, toggle the Enable button to the Disabled position.
Utilities HDD Protection Utility 129 (Sample Image) Sleep and Charge screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on to charge the device, or use a different charging device.
Utilities Function Key 4 Click HDD Protection. The HDD Protection Properties window appears. Scroll down to see available options. (Sample Image) HDD Protection Properties window 5 Select ON to enable HDD protection, or select OFF to disable HDD protection. 6 Set the battery and AC power detection levels as desired. 7 Click OK. Function Key TOSHIBA Function Key enables functions that are activated when pressing specific keys or specific keys in combination with Fn.
Utilities Cooling Performance Diagnostic Tool NOTE 131 The Function options are disabled by default. Available options are: ❖ Power Plan ❖ Touch Pad ❖ Cursor Overlay ❖ Numeric Overlay Cooling Performance Diagnostic Tool The Cooling Performance Diagnostic Tool is a utility that checks the cooling performance of the system to ensure the cooling fans are operating properly.
Utilities PC Health Monitor 4 Click the Diagnostic Tool tab. (Sample Image) PC Diagnostic Tool window 5 NOTE 6 NOTE Select the device(s) that you would like to test by clicking the check box that appears to the left of the device. Click the + (plus) and - (minus) symbols to expand and collapse the categories. Click Start Diagnostics when you are ready to begin the tests. Due to the installed audio enhancement software, the sound test will come out from both speakers.
Utilities Recovery Media Creator 133 recharging, CPU, memory, backlight illumination time, and temperatures for various devices). The collected information is not limited to the examples specified here. The stored data uses a very small portion of the total hard disk capacity (approximately 3 MB or less per year). This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA computer.
Utilities TOSHIBA Application Installer To reinstall drivers and applications: 1 To access TOSHIBA Application Installer from the Start screen begin typing Application Installer, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Support & Recovery. 3 Click TOSHIBA Application Installer. The TOSHIBA Application Installer window appears. 4 Click Next. (Sample Image) TOSHIBA Application Installer screen 5 Click the item you want to install.
Utilities TOSHIBA Button Setting 135 TOSHIBA Button Setting TOSHIBA Button Setting allows you to customize the system control buttons. These buttons are located on the system control panel directly above the keyboard. To access TOSHIBA Button Setting: 1 From the Desktop screen double-click the Desktop Assist icon. 2 Click Tools & Utilities. 3 Click System Settings. 4 Click Button Setting. The TOSHIBA Button Support window appears.
Utilities Fingerprint Utility To install TPM: 1 From the Start screen begin typing Application Installer, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Support & Recovery. 3 Double-click TOSHIBA Application Installer and then click Yes. 4 In the TOSHIBA Application Installer window, click Next. 5 Select Infineon TPM Software Professional Package, and click Install. 6 Follow the onscreen instructions. 7 Restart the computer.
Utilities Fingerprint Utility 3 NOTE 137 Double-click Fingerprint Utility. It is recommended that you complete the Fingerprint practice tutorial before starting fingerprint enrollment. The Fingerprint practice tutorial shows how to achieve the highest quality fingerprint samples. If you choose to use this utility it is strongly recommended that you delete your fingerprint template data before transferring ownership or disposing of your computer.
Utilities Fingerprint Utility ❖ Do not touch the reader with a finger or any object with built-up static electricity. Observe the following before you swipe your finger on the reader, whether for fingerprint enrollment/registration or recognition. ❖ Wash and dry your hands thoroughly. ❖ Remove static electricity from your fingers by touching any metal surface. Static electricity is a common cause of reader failures, especially during dry seasons such as winter.
Utilities Fingerprint Utility ❖ 139 Check sliding position (see illustration below). (Sample Illustration) Aligning the finger on the reader Fingerprint reader limitations ❖ The fingerprint reader compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints.
Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.
If Something Goes Wrong Problems when you turn on the computer 3 141 Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 4 Close the remaining programs one by one by selecting the program name, then End Task. Closing all programs should allow you to continue working. If it does not, power off your computer and then restart it.
If Something Goes Wrong Problems when you turn on the computer displayed, a program or driver may have prevented Windows® from shutting down. Data stored in the computer’s memory has been lost. Data stored in the computer’s internal storage drive may not be affected. Always save your data even when you are using Sleep mode. If your battery fully discharges, information that has not been saved will be lost.
If Something Goes Wrong ® The Windows operating system is not working 143 If the trickle-charging does not prove effective, visit the Toshiba Web site at support.toshiba.com and see the Support Bulletin Step-Charging the computer’s battery (click the Ask Iris® link and search for the support bulletin by name). 4 Connect the AC adaptor to a different power outlet, preferably in a different room.
If Something Goes Wrong The Windows® operating system is not working ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem.
If Something Goes Wrong ® The Windows operating system is not working 145 Advanced options Clicking this option presents you with another set of options: System Restore ❖ System Restore allows you to use a Restore point to return the computer to a state at which it was performing properly. Restore points are created: ❖ When new hardware or software is installed ❖ Manually by the user System Image Recovery Windows® will “Recover” the Operating system using a specific image provided by the user.
If Something Goes Wrong The Windows® operating system is not working ❖ Disable driver signature enforcement Allows drivers containing improper signatures to be installed ❖ Disable early-launch anti-malware protection Allows drivers to initialize without being measured by the Anti-malware driver ❖ Disable automatic restart on system failure Prevents Windows® from automatically restarting if an error causes it to fail.
If Something Goes Wrong Fixing a problem with Device Manager 147 When the “Windows Help and Support” screen appears, do one or both of the following: ❖ In the open search field type the topic you need help with and follow the on-screen instructions ❖ Click one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com.
If Something Goes Wrong Memory problems driver or rolling back the driver in case the new version is causing a problem. The tabs that appear in the dialog box vary from one device to another. For more information about Device Manager, refer to Windows® online Help. Memory problems Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related.
If Something Goes Wrong Power and the batteries NOTE 149 For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A. Power and the batteries Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries (battery and real-time clock (RTC) battery). Power problems are interrelated.
If Something Goes Wrong Keyboard problems The battery appears not to power the computer for as long as it usually does. If you frequently repeat shallow charge and discharge, the battery meter may become inaccurate. Let the battery discharge completely, then try charging it again. Check the power options via your Power Plans (see “Power Plans” on page 92).
If Something Goes Wrong Display problems 151 Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the screen. You may have activated the instant password feature by pressing Fn and F1 simultaneously. If you have registered a password, press any key, type the password and press Enter. If no password is registered, press any key. The screen reactivates and allows you to continue working.
If Something Goes Wrong Display problems A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware. Reduce the size of the color palette to one that is supported by the computer’s internal display. To change the display properties: 1 Right-click in a blank area of the Windows® desktop. 2 Click Personalize, and then Display.
If Something Goes Wrong Disk or storage drive problems 153 Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them. Typical problems are: You are having trouble accessing a drive, or one or more files appear to be missing. Make sure you are identifying the drive by its correct name (A: or C:).
If Something Goes Wrong Disk or storage drive problems 3 Right-click the drive you wish to check. (Sample Image) Clicking on the drive 4 In the pop-up menu, click Properties. The drive’s Properties box appears. 5 Click the Tools tab. 6 Click the Check button. The Error Checking box appears. The system will alert you if you need to scan the drive. Even if you do not need to scan the drive for errors you can scan by clicking Scan drive. Error-checking tests and repairs the storage drive.
If Something Goes Wrong Optical disc drive problems 155 Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem.
If Something Goes Wrong Sound system problems Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. Some discs run correctly but others do not. Check that the type of disc you are using is compatible with your optical disc drive. For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com.
If Something Goes Wrong ExpressCard® problems 157 If your system does not have built-in drivers for your ExpressCard® and the card did not come with an operating system driver, it may not work under the operating system. Contact the manufacturer of the ExpressCard® for information about using the card under the operating system. ExpressCard® checklist ❖ Make sure the card is inserted properly into the slot. ❖ Make sure all cables are securely connected.
If Something Goes Wrong Printer problems 3 Remove the device. Never swap modules when the computer is in Hibernation or Sleep mode. This is known as “warm swapping” and is not supported. The system does not recognize your ExpressCard®. Refer to the ExpressCard® documentation. Removing a malfunctioning card and reinstalling it can correct many problems. An ExpressCard® error occurs. Reinsert the card to make sure it is properly connected.
If Something Goes Wrong Wireless networking problems 159 If you cannot resolve the problem, contact the printer’s manufacturer. The printer will not print what you see on the screen. Many programs display information on the screen differently from the way they print it. See if your program has a print preview mode. This mode lets you see your work exactly as it will print. Contact the software manufacturer for more information.
If Something Goes Wrong Wireless networking problems System and Security, and then System. Carefully note any error messages - these will be very helpful if you should confer with a support technician at a later time. NOTE ❖ To enable or disable wireless communication, use the F8 key. For more information see “TOSHIBA Function Keys” on page 170. Use IPCONFIG to verify that the computer has a useful IP address - one other than the private address of 169.254.xxx.xxx assigned by Windows®.
If Something Goes Wrong DVD operating problems 161 DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the disc is in a format that the drive supports. 2 Ensure that the disc is properly inserted in the drive tray. 3 Use the DVD Player software that came with your computer to view DVD movies. 4 Clean the disc and try again.
If Something Goes Wrong Develop good computing habits 3 Select None from the Screen saver drop-down list. 4 Click OK. Develop good computing habits Save your work frequently. You can never predict when your computer will lock, forcing you to close a program and lose unsaved changes. Many software programs build in an automatic backup, but you should not rely solely on this feature. Save your work! See “Computing tips” on page 74 for instructions.
If Something Goes Wrong Develop good computing habits 163 Data and system configuration backup in the Windows® operating system The Windows® operating system offers some easy-to-use features for backing up your Windows® settings and your data - documents and other important files. Take advantage of these features to protect yourself from much more difficult and time-consuming restoration procedures, and to safeguard your valuable data from loss.
If Something Goes Wrong Develop good computing habits 9 Click Close. Then, at a later time, you can re-establish your Windows® configuration using the saved restore point. To do this: 1 From the Start screen, type Control. Click Control Panel from the list that appears. 2 Click System and Security, and then System. 3 In the left pane, click System Protection. The System Protection tab of the System Properties window appears. 4 Click System Restore... 5 Click Next.
If Something Goes Wrong Develop good computing habits 165 from optical discs. External optical disc writers are also widely available. Follow these steps to back up your computer or files to optical discs, or a storage drive: NOTE You cannot back up the computer while running on battery power. Connect the AC adaptor before continuing. 1 From the Start screen, type Control. Click Control Panel in the list that appears.
If Something Goes Wrong Develop good computing habits ❖ Restart the Windows® operating system. Always restart the Windows® operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind. ❖ Do one installation at a time.
If Something Goes Wrong If you need further assistance 167 be below the limit specified in the TOSHIBA Sleep utility or the battery may be depleted. Lower the limit in the TOSHIBA Sleep utility to enable charging at the current battery power level, or, if battery power is running low or is depleted, connect the AC adaptor to your computer. ❖ The USB Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification.
If Something Goes Wrong Other Toshiba Internet Web sites ❖ Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the detailed specifications for your computer, visit support.toshiba.com.
If Something Goes Wrong Toshiba’s worldwide offices 169 Toshiba’s worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia Canada Toshiba Canada Ltd. 191 McNabb Street Markham, Ontario L3R - 8H2 Canada France Toshiba Systèmes (France) S.A. 7, Rue Ampère; B. P.
Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Lock (Instant security) Power Plan Sleep mode Hibernation mode Output (Display switch) Display brightness Wireless devices Touch pad Cursor control overlay ❖ Numeric overlay ❖ Scroll lock ❖ ❖ Volume mute Optical disk drive 170 5.375 x 8.375 ver 2.
TOSHIBA Function Keys Functions 171 Lock (Instant security) Fn + This TOSHIBA Function key activates instant security. The user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer. Power plan Fn + This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans.
TOSHIBA Function Keys Functions Output (Display switch) Fn + This TOSHIBA Function key cycles through the display options and highlights the available options. (Only the first option is available when you do not have an external monitor attached.
TOSHIBA Function Keys Functions 173 Display brightness Fn + This TOSHIBA Function key decreases the screen brightness. Fn + This TOSHIBA Function key increases the screen brightness. Disabling or enabling wireless devices Fn + This TOSHIBA Function key enables/disables the Wi-Fi® antenna in your computer. The wireless modes are: ❖ Wireless antenna disabled (Airplane mode is ON). ❖ Wireless antenna enabled (Airplane mode is OFF).
TOSHIBA Function Keys Functions Cursor control overlay This TOSHIBA Function key enables/disables the cursor control overlay. Fn + (Available on certain models.) Numeric overlay This TOSHIBA Function key enables/disables the numeric overlay. Fn + (Available on certain models.) Scroll lock This TOSHIBA Function key enables/disables the scroll lock. Fn + (Available on certain models.) Volume Mute This TOSHIBA Function key enables/disables volume mute on your computer.
TOSHIBA Function Keys Functions 175 Keyboard Function keys Fn + This TOSHIBA Function key takes a snapshot of your display screen. (Available on certain models.) Fn + This TOSHIBA Function key allows you to zoom out. Fn + This TOSHIBA Function key allows you to zoom in. Fn + This TOSHIBA Function key decreases the speaker volume. Fn + This TOSHIBA Function key increases the speaker volume. Zoom (Display resolution) This TOSHIBA Function key switches screen resolution.
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved CSA approved United Kingdom Europe VDA approved NEMKO approved BS approved Australia AS approved 176 5.375 x 8.375 ver 2.
Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide.
Glossary DIMM Dual Inline Memory Module DOS Disk Operating System DPI Dots Per Inch DVD Digital Versatile (or Video) Disc DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory EPROM Erasable Programmable Read-Only Memory eSATA external Serial Advanced Technology Attachment FAT File Allocation Table FCC Federal Communications Commission GB gigabyte GBps gigabytes per second HDD Hard Disk Drive HDMI High-Definition Multimedia Interface HDMI CEC High-Definition Multimedia Int
Glossary 179 RGB Red, Green Blue light (monitor) RFI Radio Frequency Interference ROM Read-Only Memory RTC Real-Time Clock SD Secure Digital SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT Thin Film Transistor USB Universal Serial Bus URL Uniform Resource Locator WAN Wide Area Network www World Wide Web Terms The following terms may appear in this User’s Guide.
B Glossary backup—A copy of a file, usually on a removable disk, kept in case the original file is lost or damaged. Basic Input/Output System (BIOS)—See BIOS. baud rate—The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second). See also bits per second.
Glossary C 181 cache—A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache. CD—An individual compact disc. See also CD-ROM. CD-ROM (Compact Disc Read-Only Memory)—A form of highcapacity storage that uses laser optics instead of magnetic means for reading data. See also CD. Compare DVD-ROM.
Glossary CPU—See Central Processing Unit (CPU). CPU cache—A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor—An on-screen symbol (usually a flashing vertical line) that indicates the position where characters will appear when you enter data.
Glossary 183 disk drive—The device that reads and writes information and programs on external media or hard disk. It rotates the disk at high speed past one or more read/write heads. document—Any file created with an application and, if saved to disk, given a name by which it can be retrieved. See also file. double-click—To press and release the pointing device’s primary button rapidly twice without moving the pointing device.
F Glossary file—A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)—The section of a storage drive that keeps track of the location of stored files. file name—A set of characters that uniquely identifies a file within a particular folder. It consists of two parts: the actual name and the file name extension. See also file extension.
Glossary 185 hardware—The physical components of a computer system. Compare software. HDMI (High-Definition Multimedia Interface)—An interface used to transmit high quality audio and video signal via a single cable in digital format, providing better picture quality than analog signal. HDMI CEC (HDMI Consumer Electronics Control)—One A/V component can control another while using this function, if connected with HDMI cables. See also HDMI.
Glossary LAN (Local Area Network)—A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network. LED (Light Emitting Diode)—A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output.
Glossary 187 motherboard—The computer’s main circuit board that contains the processor, memory, and other primary components. MS-DOS prompt—See system prompt. multi-function drive—A DVD drive that can read and write to CD and DVD media. multimedia—A combination of two or more media, such as sound, animation, and video in a computer program or presentation. Musical Instrument Digital Interface—See MIDI.
Glossary password—A unique string of characters entered by a user to verify his or her identity to the computer or the network. PC Card—A credit-card-sized expansion card designed to increase the capabilities of computers. PC Cards provide functions such as modem, fax/modem, hard disk drive, network adapter, sound card, or SCSI adapter. peripheral—Any device, such as a printer or joystick, that is attached to the computer and controlled by the computer’s CPU. pixel—Short for “picture element.
Glossary 189 Random Access Memory—See RAM. Read-Only Memory—See ROM. reboot—See boot, restart. removable disk—A disk that can be removed from a disk drive. A Flash drive is one example of a removable disk. resolution—A measure of the sharpness of the images that can be produced by a printer or displayed on a screen. For a printer, resolution is expressed in dots per inch (dpi). For a screen, it is expressed as the number of pixels available horizontally and vertically. restart—Synonymous with reboot.
Glossary shortcut—See keyboard shortcut. Sleep—A feature of some Windows® operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again. software—See program. Compare hardware. solid state drive —A data storage device that utilizes solid-state memory as opposed to a hard disk (see also hard disk).
Glossary 191 utility—A computer program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web—See World Wide Web. Wi-Fi®—A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components.
Index A AC adaptor 37 AC power 86 AC power light 37 accessing network 107 adding memory check total memory 52 memory (optional) 43 optional external devices 43 adequate ventilation cooling fan 36 adjusting touch pad settings 65 app, starting 78 audio features 107 B backing up files 74, 79 battery battery life 85 Call2Recycle™ 100 care 98, 99 changing 94 charge indicator light 39 charging 39 charging the real-time clock (RTC) 87 conserving power 91 determine remaining power 89 disposal 99 indicator light 8
Index setting notifications 90 taking care of 98 battery indicator light 89 BIOS Setup see TOSHIBA Hardware Setup button eco Utility® 93 eject, optical disc drive 80 C Call2Recycle™ battery 100 caring for your computer 72 changing battery 94 charging the battery 39 cleaning the computer 72 click 67 communications set up 106 computer caring for 72 cleaning 72 environmental precautions 29, 101 moving 72 restart 42 running on battery power 85 setting up 36 Sleep mode 42 computer lock 73 computer will not sta
Index double-click 67 DVD removing with computer off 83 removing with computer on 83 DVD player troubleshooting 161 DVDs using 79 E EasyGuard® 84 eco power plan 93 eco Utility® 120 eco Utility® button 93 eject button optical disc drive 80 eject, optical disc drive 80 enabling touch pad 67 eSATA troubleshooting 167 eSATA/USB combo port Using 113 using 113 expansion capability 113 expansion port using 113 exploring desktop 104 Start screen 102 ExpressCard® inserting 110 removing 110 troubleshooting 156
Index Alt keys 76 Ctrl keys 76 Fn key 76 function keys 76 special Windows® keys 77 troubleshooting 150 using 75 keys Ctrl Fn Alt 76 function keys 76 L LEDs system indicator lights 89 AC adaptor light 88 AC power light 37, 39 battery light 39 Web Camera light 109 Licenses 15 lock computer, using 73 M maintaining your battery 99 manual eject hole optical disc drive 80 memory adding (optional) 43 check total memory 52 removing memory module slot cover 46 Memory card reader inserting memory media 112 removin
Index optical discs troubleshooting 156 optical media recording 82 optional external devices adding 43 other documentation 28 P password deleting a supervisor 122 deleting a user 123 setting a supervisor 121 setting a user 123 supervisor password 121 user password 121 passwords setting 121 PC Diagnostic Tool 131 PC Health Monitor 132 port DisplayPort™ 68, 70 HDMI™ 68 RGB 68 power connecting cable to AC adaptor 38 cord/cable 39 cord/cable connectors 176 energy-saving features 84 power management 86 op
Index safety precautions battery 98 saving files 79 scroll lock TOSHIBA Function key 174 Search programs and files field starting a program 78 secondary button 64 selecting a place to work 29 power plan options 92 video cables 69 Service Station 133 setting low battery notifications 90 setting up AC adaptor 37 adding memory (optional) 43 communications 106 computer 36 software Setup Wizard 40 work environment 29 settings customize computer settings 72 display output 70 Shut down computer 42, 43, 45 icon 42
Index enabling/disabling touch pad 173 Hibernation mode 171 keyboard Function keys 175 Lock (Instant security) 171 numeric overlay 174 optical disk drive 174 Output (Display switch) 172 power plan 171 scroll lock 174 Sleep mode 171 speaker volume 175 using to set a power plan 93 volume mute 174 Zoom (Display resolution) 175 zoom in 175 zoom out 175 TOSHIBA HDD Protection Utility 129 TouchPad™ control buttons 67 primary button 67 secondary button 68 traveling tips 101 troubleshooting 151 AC power light
Index U USB Sleep and Charge cannot use 166 USB Wakeup function does not work 167 user password, deleting 123 user password, setting 123 using a microphone 108 computer lock 73 DVDs 79 eco power plan 93 expansion port 113 ExpressCard® 109 function key to set a power plan 93 Memory card reader 111 optical disc drive 79 Web Camera 109 using the keyboard 75 using the Toshiba Dual Pointing Device 63 Utilities 115 V video projector adjusting display 71 W warranty standard limited warranty 28 Web Camera using
