- TOSHIBA Portable Personal Computer User's Manual TECRA M2

TECRA M2 9-12
Trouble shooting
DVD±R/±RW drive (DVD Dual drive)
For more information, refer to Chapter 4, Operating Basics.
Cannot write correctly If you have trouble writing, make sure you are
observing the following precautions:
■ Use only media recommended by TOSHIBA.
■ Do not use the mouse or keyboard during
writing.
■ Use only the software supplied with the
computer for recording.
■ Do not run or start other software during
writing.
■ Do not jar the computer during writing.
■ Do not connect/ disconnect external devices
or install/remove internal cards during writing.
If problems persist, contact your dealer.
Problem Procedure
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD
isproperly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the Media care section in Chapter 4
for details on cleaning.
Some CD run correctly,
but others do not
The software or hardware configuration may
becausing a problem. Make sure the hardware
configuration matches your software's
needs.Check the CD/DVD's documentation.