User Guide

User's Manual Troubleshooting 9-7
Version
1
Last Saved on 27/01/00 18:20
Satellite Pro 4200/4300 User's Manual – 4200_UK.doc – ENGLISH – Printed on 27/01/00 as
IM_420UK
LCD panel
Apparent LCD problems may be related to the computer’s setup. Refer to
Chapter 7, Setup and Password Security, for more information.
Problem Procedure
Lines appear broken Check if you are in DOS mode. In DOS, lines
may appear broken, because of the LCD
screen’s higher resolution. The Windows display
should appear normal.
No display Press hotkeys
Fn
+
F5
to change the display
priority, to make sure it is not set for an external
monitor.
Make sure instant security was not activated. Try
entering your password, if you have one
registered. Or, turn the power off and back on to
clear instant security.
Pressing the reset button will also clear instant security. But if the
computer is in
Resume
mode, your data will not be saved.
Problems above
remain unresolved or
other problems occur
Refer to your software’s documentation to
determine if the software is causing the difficulty.
Run the diagnostics program
TDIAGS
.
Contact your dealer if the problems continue.
Hard disk drive
Refer to Chapter 7, Setup and Password Security, for more information.
Problem Procedure
Computer does not
boot from hard drive
Insert a system diskette and reboot.
There may be a problem with your operating
system files. Refer to your OS documentation.
Slow performance Your files may be fragmented. Run SCANDISK
and defragmenter to check the condition of your
files and disk. Refer to your OS documentation or
online HELP for information on running
SCANDISK and the defragmenter.
Run the diagnostics program
TDIAGS
.
Contact your dealer if the problems continue.