User Guide

User's Manual Troubleshooting 9-3
Version
1
Last Saved on 27/01/00 18:20
Satellite Pro 4200/4300 User's Manual – 4200_UK.doc – ENGLISH – Printed on 27/01/00 as
IM_420UK
Hardware and system checklist
This section discusses problems caused by your computer’s hardware or
attached peripherals. Basic problems may occur in the following areas:

System start-up
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Infrared port
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Self Test
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Printer
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Power
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AccuPoint II
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Password
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PS/2 mouse
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Hotkeys
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Serial mouse
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Keyboard
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PC Card
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LCD panel
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Monitor
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Hard disk drive
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Sound system
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CD-ROM drive
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USB
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Diskette drive
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Hibernation
System start-up
When the computer does not start properly, check the following items:

Self Test

Power Sources
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Power-on Password
Self test
When the computer starts up, the self test will be run automatically, and
the following will be displayed:
In Touch with Tomorrow
TOSHIBA
This message remains on the screen for a few seconds.
If the self test is successful, the computer tries to load the operating
system, depending on how the Boot Priority is set in the Hardware Setup
or TSETUP program.
If any of the following conditions are present, the self test failed:

The computer stops and does not proceed to display information or
messages except the Toshiba logo.

Random characters appear on the screen, and the system does not
function normally.

The screen displays an error message.
Turn off the computer and check all cable connections as well as PC Card
and memory module connections. If the test fails again, contact your
dealer.