Laptop User Manual

149
If Something Goes Wrong
Memory problems
❖ The Driver tab, which displays the drivers being used by
the device. This tab also provides options for updating the
driver or rolling back the driver in case the new version is
causing a problem.
The tabs that appear in the dialog box vary from one device to
another.
For more information about Device Manager, refer to Windows
®
online Help.
Memory problems
Incorrectly connected or faulty memory modules may cause errors
that seem to be hardware or even software related. It is worthwhile
checking for these first:
1 From the Start or Desktop screen, move your pointer over the
upper or lower right corner of the screen.
2 When the Windows
®
Charms appear, click the Settings ()
Charm.
3 In the lower right of the screen click the Power () icon.
(Sample Image) Shut down
4 While holding the
Shift key, click the Shut down option.
5 The computer closes all open applications, shuts down the
operating system, and then turns off.
6 Check for the error again.
7 If the error recurs, remove the memory module entirely and
check for the error again.
If removing the memory module eliminates the error, the
memory module may be faulty. If the error recurs without the
memory module installed, the error is not caused by the
memory module.
TECHNICAL NOTE: You must have at least one memory module
installed for the computer to work.
Shut down option
Power