Owner's Manual

5. TROUBLESHOOTING ENGLISH VERSION EO1-33058

5.3 Removing Jammed Media

E5- 5

5.3 Removing Jammed

Media

This section describes in detail how to remove jammed media from the

printer.

1. Turn off and unplug the printer.

2. Open the Top Cover.

3. Turn the Head Lever to Free position, then open the Ribbon Shaft

Holder Plate.

4. Open the Print Head Block.

5. Remove the ribbon and media.

6. Remove the jammed media from the printer. DO NOT USE any sharp

implements or tools as these could damage the printer.

7. Clean the Print Head and Platen, then remove any further dust or

foreign substances.

8. Paper jams in the Cutter Unit can be caused by wear or residual glue

from label stock on the cutter. Do not use non-specified media in the

cutter.

CAUTION!

When removing the jammed media, be careful not to damage the

print head with a hard object like a watch or a ring.

Since the print head element can be easily damaged by shock, please

treat it carefully by not hitting a hard object against it.

CAUTION!

Do not use any tool that may

damage the Print Head.

NOTE:

f you get frequent jams in the

cutter, contact a TOSHIBA TEC

authorised service

representative.

Print Head Block

Ribbon Shaft Holder Plate

Care must be taken not to allow

the metal or glass part of a watch

to touch the print head edge.

Care must be taken not to allow a

metal object like a ring to touch

the print head edge.