Owner's Manual

5. TROUBLESHOOTING ENGLISH VERSION EO1-33058
5.2 Possible Problems
E5- 3
5.1 Error Messages (Cont.)
Error Messages Problems/Cause Solutions
FORMAT ERROR
An error has occurred in formatting the
flash ROM.
Turn the printer off, and then on again.
FLASH CARD FULL
Saving failed because of an insufficient
capacity of the flash ROM.
Turn the printer off, and then on again.
EEPROM ERROR
Data cannot be read from/written to a
backup EEPROM properly.
Turn the printer off, and then on again.
RFID WRITE ERROR
The printer did not succeed in writing
data onto an RFID tag after having
retried for a specified times.
Press the [RESTART] key.
RFID ERROR
The printer cannot communicate with
the RFID module.
Turn the printer off, and then on again.
SYNTAX ERROR
While the printer is in the Download
mode for upgrading the firmware, it
receives an improper command, for
example, a Issue Command.
Turn the printer off, and then on again.
INPUT PASSWORD
The printer is waiting for a password to
be entered.
Please inquire of the system administrator.
PASSWORD INVALID
Please Power OFF
A wrong password was entered
consecutively for three times.
Please inquire of the system administrator.
Other error messages A hardware or software problem may
have occurred.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorised service representative.
5.2 Possible Problems
This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems Causes Solutions
1. The Power Cord is disconnected. 1. Plug in the Power Cord.
2. The AC outlet is not functioning
correctly.
2. Test with a power cord from another
electric appliance.
The printer will not
turn on.
3. The fuse has blown, or the circuit
breaker has tripped.
3. Check the fuse or breaker.
1. The media is not loaded properly. 1. Load the media properly.
⇒ Section 2.4.
The media is not fed.
2. The printer is in an error condition. 2. Solve the error in the message display.
(See Section 5.1 for more detail.)
Pressing the [FEED]
key in the initial state
results in an error.
A feed or an issue was attempted not on
the following default conditions.
Sensor type: Feed gap sensor
Printing method: Thermal transfer
Media pitch: 76.2 mm
Change the print condition by using the
printer driver or a print command so that
it corresponds to your printing conditions.
Then, clear the error state by pressing the
[RESTART] key.
1. The media is not loaded properly. 1. Load the media properly.
⇒ Section 2.4.
2. The ribbon is not loaded properly. 2. Load the ribbon properly.
⇒ Section 2.5.
3. The print head is not installed
properly.
3. Install the print head properly. Close
the Print Head Block.
Nothing is printed on
the media.
4. The ribbon and media are not
matched.
4. Select an appropriate ribbon for the
media type being used.