TOSHIBA MJ-1101 Service Manual Addendum Supplement to the Tr oubleshooting Section
TOSHIBA Index Er r or Code P age EA20 1,2,3,4,13,14 EA40 5,13,14 EA60/CC30 6,7,8,9 EA70 /CC41 6,7,8,9,13,14 EAEO 10 CB31 11,12 *Recommended Lubr icant Molykote EM-30L - 6LE36904000 i
Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EA20 - Paper jams at the entrance section of the Finisher (or the Hole Punch Unit) 1. Improper installation height A. Confirm that the Finisher is installed horizontally (the height of its front side and that of its rear side are the same).
Error code Phenomenon Possible cause Items to confirm / Countermeasures EA20 - Paper jams at the entrance section of the Finisher (or the Hole Punch Unit) 3. Improper connection between the equipment and the Hole Punch Unit When the Hole Punch Unit is installed, check if the connection point is shifted forward or backward.
Error code Phenomenon Possible cause EA20 - Paper jams at the entrance section of the Finisher (or the Hole Punch Unit) 5. False operation of the entrance B. Check if the actuators of the entrance sensor and the transport sensor are operating smoothly. If they are not, sensor or the transport sensor remove the actuator and check if there is any paper dust or foreign matter between the shaft and the hole. Clean if there is.
Error code Phenomenon Possible cause Items to confirm / Countermeasures EA20 - Paper jams at the entrance section of the Finisher (or the Hole Punch Unit) 8. Drive not transmitted from the gear in the paper transport section A. Check if there is any rattling on ASYS-LVR-E-RLR-BUF. If there is, replace ASYB-SFT-EXT-RLR-DRV-BUF, ASYS-LVR-E-RLR-BUF, GEAR-IDLER-EXT-BUF, GEAR1-EXT-RLR-BUF and GEAR2-EXT-RLR-BUF.
Error code Phenomenon Possible cause Items to confirm / Countermeasures EA40 Paper jamming 1. Stationary tray left open Close the stationary tray securely if it is open. (A cover-open error occurs if the stationary tray is left open because the stationary tray opening/closing switch performs false detection during operation.) Precautions / Remarks Tray closed Tray opened Stationary tray 2. Stationary tray opening/closing Replace PLT-OPEN-SW-BUF if the actuator is deformed.
Error code Phenomenon Possible cause Items to confirm / Countermeasures EA70 EA60 CC30 CC41 - When more than one sheet of paper is loaded on the buffer tray, the first sheet is pushed out of the tray by the second sheet. 1. Catching pad deformed or damaged Check if the catching pad in the Finisher paper exit section is properly attached. Replace it if it is deformed or damaged. (Paper is not aligned properly due to the deformed or damaged catching pad.
Error code Phenomenon EA70 EA60 CC30 CC41 - When more than one 4. Improper spacing on the edge sheet of paper is section of the buffer roller guide loaded on the buffer and the buffer tray upper section tray, the first sheet is pushed out of the tray by the second sheet. Possible cause Items to confirm / Countermeasures Precautions / Remarks Turn the power OFF and pull the plunger of the buffer roller lift solenoid by hand.
Error code Phenomenon EA70 EA60 CC30 CC41 - When more than one 6. STAY-BUFFER deformed sheet of paper is loaded on the buffer tray, the first sheet is pushed out of the tray by the second sheet. Possible cause Items to confirm / Countermeasures Precautions / Remarks Remove the bracket of the buffer roller lift solenoid. Then check that STAY-BUFFER is not deformed using a scale or other straight tool. Replace it if it is deformed.
Error code Phenomenon EA70 EA60 CC30 CC41 - When more than one 10. Abnormalities in paper sheet of paper is transport section loaded on the buffer tray, the first sheet is pushed out of the tray by the second sheet. Possible cause Items to confirm / Countermeasures Precautions / Remarks Check if there is any scratch, foreign matter, paper dust or remained paper that disturb the paper transport in the paper transport section. Remove if any.
Error code Phenomenon Possible cause Items to confirm / Countermeasures EAE0 Paper jamming 1. Loose connection A. Check if the interface cable of the Finisher is connected securely. Reconnect it if not. Precautions / Remarks (Loose connection may cause false operation or detection.) Interface cable B. Check if the connectors (CN12 and CN14) of the Finisher control PC board are connected securely. Reconnect them if not. Connector C.
Error code Phenomenon Possible cause CB31 - The movable tray is lifted up after the power is turned ON. An error occurs when it stops at the upper limit position. (Initialization does not finish.) 1. False detection of the movable If the actuator cannot be ejected due to its deformation or damage, replace ACTR-01-SNSR-VER01-TRAY.
Error code Phenomenon Possible cause CB31 An error occurs because the movable tray cannot be lowered (or lifted up) to the specified position after printing operation. 1. The movable tray cannot be Check if the inner hooks of COVER-RAIL-FRONT and COVER-RAIL-REAR are properly latched. Reinstall them if lowered or lifted up because the not. load is applied to the movable tray The movable tray and COVERAbnormal by the contact of the tray and RAIL-FRONT contact. COVER-RAIL-FRONT (or COVER-RAIL-REAR).
Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks CC41 EA20 EA40 EA70 - Paper jams at the entrance section of the Finisher (or the Hole Punch Unit) 1. Motor bracket deformed If the buffer tray guide motor bracket (HLDR-TRAY-BUF) or the buffer roller drive motor bracket (HLDR-MOTRBUFFER) is deformed, replace it.
Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks CC41 EA20 EA40 EA70 - Paper jams at the entrance section of the Finisher (or the Hole Punch Unit) 3. Tilted Finisher If the Finisher is tilted as shown below, adjust the height of each caster to make the Finisher horizontal to the equipment. If the Finisher is tilted, the fixing screw of the Bridge Unit and the stationary tray may be contacted when the stationary tray is opened or closed.
MJ-1101 Service Manual Addendum Version 01
