® Voice Processing Systems Stratagy Flash, IVP8 and Stratagy iES32, ES4, ES80, ES96, ES96R General Description January 2003
Stratagy General End User Information • Ringer equivalence number: ProLine/2V, Dialog/4, D/160SC-LS: 0.1 D/41ESC: 02 Stratagy Flash, Stratagy IVP8: 0.6B. The ringer equivalence number (REN) is useful to determine the quantity of devices which you may connect to your telephone line and still have all of those devices ring when your number is called. In most areas, but not all, the sum of the RENs of all devices connected to one line should not exceed five (5.0B).
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division Additional Microsoft License Terms The following additional License Agreement terms apply to software included in the TAIS System that is licensed from Microsoft Licensing, Inc. or its affiliates: 1. You have acquired a device ("DEVICE") that includes software licensed by TAIS from Microsoft Licensing Inc. or its affiliates ("MS").
Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery.
Contents Introduction Organization............................................................................................................................................ v Conventions............................................................................................................................................. v Related Documents/Media ..................................................................................................................... vi All Stratagy Products.............
Contents Chapter 2 – Features Class of Service (COS) ......................................................................................................................... 22 Copy Mailbox........................................................................................................................................ 23 Copy Range........................................................................................................................................... 23 Directory ..................
Contents Chapter 3 – Stratagy ES Feature Groups Single-digit Menus ................................................................................................................................ 36 Soft Key Control of Voice Mail............................................................................................................ 37 Soft Key Control Over Strata Net .........................................................................................................
Contents Chapter 4 – Specifications iv Stratagy General Description 01/03
Introduction This general description is an overview of the Stratagy® Voice Processing systems and provides general information describing each system. Unless noted otherwise in this book, references to the Stratagy apply to all Stratagy product models. Organization This book is divided into the following major topics: • Chapter 1 – Overview describes system capabilities, platform technology and features. • Chapter 2 – Features gives a brief description of all Stratagy features.
Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.
1 Overview This chapter describes the main components of Stratagy and provides general descriptions of each of the Stratagy systems (see Table 1 on page 2). Unless noted otherwise in this book, references to Stratagy apply to all product lines and models. Stratagy voice processing systems are tailor-made for small- to medium-sized businesses. Designed to be flexible and easy to use, Stratagy offers a full range of features.
Overview Table 1 Stratagy Models and Key Feature Comparison Stratagy Flash IVP8 iES32 ES4 ES80 ES96 ES96R Minimum 2 2 4 2 4 4 4 Maximum 4 8 32 4 80 96 96 Ports Port Upgrade Option Electronic Delivery Method Message Storage (approx.
Overview Stratagy Flash and IVP8 Stratagy Flash and IVP8 Stratagy Flash and IVP8 share many of the same features and capabilities. The Flash is designed for small businesses with fewer users and lower call volumes. It delivers the power of voice processing without the investment, expense, and administrative overhead of many larger voice processing systems.
Overview Stratagy Flash and IVP8 Stratagy IVP8 The Stratagy IVP8’s circuit card architecture (shown right) is a Toshiba proprietary design utilizing state-of-the-art embedded processing capabilities. The card has flash memory and two RS-232 ports (operating at speeds ranging from 1200 to 9600 bps) for local or remote interface with a PC. The IVP8 is a Strata-compatible circuit card for small- to medium-sized businesses that supports up to eight ports and provides approximately four hours of storage.
Overview Stratagy Flash and IVP8 Stratagy Flash, IVP8 System Software Stratagy’s flexibility is largely a result of its software. The following provides a brief overview of the Stratagy system software. Refer to the Stratagy Installation and Maintenance Manual for more details. Operating System Controls all real-time voice processing functions through the use of simple administrative menus, diagnostics, system activity, and collection and reporting of data.
Overview Stratagy Enterprise Server (ES) Stratagy Enterprise Server (ES) The Stratagy ES is a powerful hardware/software platform that consists of five models— Stratagy iES32, ES4, ES80, ES96, and ES96R—designed for medium to enterprise-sized businesses. Note Unless otherwise specified in this book, all references to Stratagy ES include the Stratagy iES32. The iES32 is an integrated circuit card that runs on Microsoft® Windows NT® 4.0 Embedded operating software.
Overview Stratagy Enterprise Server (ES) All Stratagy ES standalone systems are equipped with IDE hard drives that can offer a voice storage capacity of 900 hours. Available voice and/or data application storage is dependent upon hard drive size, installed software to support some Feature Groups (e.g., Fax Server, ASR) and the mailbox database. Storage capacities are not software blocked. Therefore, in the future if a larger drive is employed, voice storage capacity will be increased proportionally.
Overview Stratagy Enterprise Server (ES) Stratagy ES96 ES96 (shown right) is the largest Stratagy ES platform. It is equipped with a passive backplane architecture that includes a Single Board Computer (SBC), equipped with an Intel Pentium® III processor, and eight Industry Standard Architecture (ISA) slots (minimum) available for processing equipment. The ES96 is recommended for enterprise-sized businesses and is capable of supporting multiple CPU-hosted features, i.e., ASR and TTS.
Overview Stratagy Enterprise Server (ES) Stratagy ES4, ES80, ES96, ES96R Standard Components The Stratagy ES’s base components are shown in Table 2. Table 2 Stratagy ES Base System Components ES41,3 ES801 Motherboard with Intel Celeron processor. Motherboard with Intel Pentium processor.
Overview Stratagy Enterprise Server (ES) Voice and Resource Boards One or more voice boards are used in the standalone Stratagy ES platforms to convert, compress and store analog voice signals. These boards also provide telephone functions, including generating and recognizing in-band telephone signals.
Overview Stratagy Enterprise Server (ES) Optional Equipment Optional equipment can be ordered with the system and is boxed separately. The following equipment is optional and can be included in the initial configuration or added as an upgrade. High-resolution Color Monitor Voice Boards The following is a list of voice and resource boards supported by Stratagy ES. Each board is identified by its Intel title followed by its associated Toshiba part number.
Overview Stratagy ES System Software Stratagy ES System Software All of the Stratagy ES platforms run on Windows NT, with the iES32 running on Microsoft’s Windows NT 4.0 Embedded operating system software. All Stratagy ES systems including the iES32 run the same Stratagy ES software designed exclusively by Toshiba. All processing functions are controlled through the use of Windows-based menus and icons that provide administration, configuration, diagnostics, system monitoring, and reporting functions.
Overview Stratagy ES System Software Stratagy ES Administration Software The Stratagy ES Administration software program is preloaded on every system and is composed of the administrative and configuration menus for the system. Operating software, voice prompts, and database access utilities are all stored on the Stratagy ES’s hard drive.
Overview Features Microsoft NetMeeting Note Applies to iES32 only. Remote maintenance can be performed using the NetMeeting® software located on an IBMcompatible computer. This software replaces pcANYWHERE used on the desktop Stratagy ES systems. Features There are two types of features: standard features available to all Stratagy systems and Feature Groups that are special to the Stratagy ES product family. Standard Features These features are available to all Stratagy users.
Overview Feature/System Comparison Chart Feature/System Comparison Chart The following table provides a list of the available Stratagy features. Supported features are denoted with a 5 in the appropriate box, where an “NA” indicates those features that are not supported by the specific Stratagy system.
Overview Feature/System Comparison Chart Flash IVP8 iES32 ES4, ES80, ES96, ES96R NA NA ✕ ✕ Mailbox – Groups ✕ ✕ ✕ ✕ Mailbox – Security Code ✕ ✕ ✕ ✕ Mailbox – Personal Greetings ✕ ✕ ✕ ✕ Mailbox – Time Zone Setting NA NA ✕ ✕ Mailbox Number – Varied/Fixed Length ✕ ✕ ✕ ✕ Message – Continuous Delete ✕ ✕ ✕ ✕ Message – Continuous Playback ✕ ✕ ✕ ✕ Message – Date and Time ✕ ✕ ✕ ✕ Message – Forwarding ✕ ✕ ✕ ✕ Message – Pause During Playback ✕ ✕ ✕ ✕ Message –
Overview Feature/System Comparison Chart Flash IVP8 iES32 ES4, ES80, ES96, ES96R ✕ ✕ ✕ ✕ Soft Key Control of Voice Mail NA NA ✕ ✕ Soft Key Control Over Strata Net NA NA ✕ ✕ System Administrator’s Mailbox ✕ ✕ ✕ ✕ System Backup ✕ ✕ ✕ ✕ ✕1,2 ✕1,2 ✕ ✕ Toshiba Plug and Play ✕ ✕ ✕ ✕ User Tutorial (New User) ✕ ✕ ✕ ✕ NA NA ✕ ✕ ✕ ✕ ✕ ✕ Flash IVP8 iES32 ES4, ES80, ES96, ES96R ✕ ✕ NA ✕ NA NA ✕ ✕ ✕ ✕ ✕ ✕ Flash IVP8 iES32 ES4, ES80, ES96, ES96R Legac
Overview Feature/System Comparison Chart 18 Stratagy General Description 01/03
2 Features This chapter presents an overview of available Stratagy standard features. Stratagy ES features provided through the use of Feature Groups are described in Chapter 3 – Stratagy ES Feature Groups. Audiotex System Availability: All systems By entering select DTMF digits, as directed by audio prompts, a caller can play prerecorded information from Stratagy.
Features Automatic Message Copy Automatic Message Copy System Availability: All systems A mailbox can be configured to automatically copy all incoming messages into a second designated mailbox’s folder of messages. Both mailboxes retain a copy of the message. The times (start/end) can be set that the messages are copied and a time delay, if one is needed, can be specified. A mailbox can also be programmed to delete a message once it has been forwarded.
Features Caller Confirmation Prior to Transferring Caller Confirmation Prior to Transferring System Availability: All systems When a caller stays on the line and does not enter any DTMF digits, the system assumes that the caller is using a rotary telephone and the call is transferred to the operator for assistance. In some cases, a “no response” call is caused by a caller hang up that has gone undetected by the telephone system.
Features Call Queuing Call Queuing System Availability: All systems When a user’s extension is busy, Stratagy can be configured to offer the caller the option of either leaving a message or holding until the called extension becomes available. If the caller opts to hold, Stratagy plays “on-hold music” (or other information such as company name, product name or information). If more than one caller chooses to hold for the same extension, Stratagy queues the callers in the order their calls were received.
Features Copy Mailbox Copy Mailbox System Availability: All systems The Copy Mailbox feature enables the System Administrator to create new mailboxes by copying an existing mailbox. Benefit(s) Saves the System Administrator time when installing new systems, upgrades and/or system reprogramming by providing a template for creating mailboxes.
Features Disk Space Notification Disk Space Notification System Availability: All systems Automatically notifies the System Administrator whenever available system disk space falls below a defined threshold. During installation and configuration, the System Administrator sets the percentage of available disk space that should always remain on the hard drive. When the available space falls below this value, the notification feature is activated.
Features Fax Tone Detection Fax Tone Detection System Availability: All systems All Stratagy systems can be programmed to listen for an incoming fax tone when answering incoming lines. If a fax tone is detected, Stratagy transfers the call to the destination extension (designated by the mailbox) of the fax machine. Benefit(s) • Improves call processing speed. • Provides flexibility in call handling. • Eliminates the need for a separate dedicated Central Office (CO) line for the fax machine.
Features Interactive Voice Response (IVR) Interactive Voice Response (IVR) System Availability: All systems Note Stratagy Flash does not support some IVR functions. Through the use of Token Programming Language Stratagy systems have a number of features that enables it to be used for small basic Interactive Voice Response (IVR) applications. Databases can be on Stratagy’s hard drive or reside on a mainframe or other data server and accessed through Stratagy’s serial ports.
Features Mailbox – Personal Greeting Mailbox – Personal Greeting System Availability: All systems Each user can record up to seven personal greetings that are played when the user is unavailable. Although only one greeting can be in effect at any one time, the user can switch between the greetings by entering the greeting number, or the System Administrator can pre-schedule different greetings to play at a certain time and/or day.
Features Mailbox Number – Varied/Fixed Length Mailbox Number – Varied/Fixed Length System Availability: All systems Stratagy supports mailboxes of up to eight digits, or 100 million different possible mailbox numbers. Due to hard drive storage limitations, not all 100 million Stratagy mailboxes can be installed. The maximum number of installed mailboxes is dependent on the customer application. Varied Length Mailboxes: Mailbox numbers may vary in length and are non-conflicting.
Features Message – Date and Time Message – Date and Time System Availability: All systems Prior to playing the contents of the a message, the System Administrator can configure each mailbox or group of mailboxes to automatically play the date and time the message was recorded. If the mailbox is not configured to play the date/time automatically or the user wants it replayed after hearing the message, this feature enables the user to enter DTMF commands and play the date/time of the current message.
Features Message – Pause During Playback Note The Panic notification is supported by the Stratagy Flash and IVP8. Benefit(s) • Flexible notification records enable Stratagy to be used with almost any kind of PBX or notification method. • Enables users to receive notification by the best method for them. For example, someone in the field can receive a pager notification while another person in the office receives a message waiting light.
Features Message – Purging Benefit(s) • Useful to users who want to write down a long phone number or other information in a message. • Enables a user to skip forward in a previously-heard message to get one particular piece of information. Message – Purging System Availability: All systems The system can be configured to “purge” or delete messages on a mailbox-by-mailbox basis in a configurable number of days after they have been heard. Unheard messages are never purged.
Features Message – Return Receipt Verification Message – Return Receipt Verification System Availability: All systems When a user sends or forwards a message to another user, the message can be marked for return receipt verification. When the message is played (partially or completely) by the recipient, Stratagy automatically sends a notification message to the sender. The sender, when he/she plays the notification announcement, hears the original message and the date and time the message was heard.
Features Message – Volume Control Message – Volume Control System Availability: Stratagy Flash, Stratagy ES Stratagy permits real-time volume control of messages during playback. While listening to messages, a user can press the appropriate DTMF keys on the telephone dial pad to increase or decrease the volume. There are 17 levels of volume control. Each step increases or decreases the playback volume by 3 dB. The system default is the middle position, allowing eight steps in either direction.
Features Networking (AMIS) Networking (AMIS) System Availability: Stratagy IVP8, Stratagy ES Stratagy software supports industry standard AMIS analog networking. The AMIS analog networking protocol enables Stratagy to pass voice messages to any remote voice mail system that supports the AMIS analog protocol. Note The AMIS analog networking specification does not support transmission of a fax message over the AMIS analog network.
Features Remote Administration Remote Administration Stratagy Flash, IVP8 The Remote Administrator has full screen access to the system (protected by two different passwords), including all available system features. The Remote Administrator can at any time dial into the system, via modem, from any PC running the Stratagy remote access software. Note Stratagy Flash requires an optional external 2400 baud modem to support this feature.
Features Shutdown Using the Telephone Dial Pad • Report Option 2 enables you to customize a report for user mailboxes and AMIS Gateway and Proxy mailboxes. The report columns represent fields of the User screen, and can include either all or a subset of mailboxes in the system. Shutdown Using the Telephone Dial Pad System Availability: Stratagy Flash, IVP8 This feature enables the System Administrator to shut down the Stratagy system software using the telephone dial pad.
Features Soft Key Control of Voice Mail Soft Key Control of Voice Mail System Availability: Stratagy ES Important! Requires Toshiba Proprietary Integration. The Liquid Crystal Display (LCD) of digital telephones on the Strata CTX, provide a visual presentation of the options within Stratagy mailbox menus (sample shown at right). Depending on the size of the LCD screen, some or all of the menu options are available by pressing corresponding soft keys located next to the desired option or function.
Features System Administrator’s Mailbox System Administrator’s Mailbox System Availability: All systems Stratagy has a special mailbox known as the System Administrator mailbox. It is Mailbox 999 and the System Administrator can access it through the telephone just as any other mailbox. The mailbox number (999) cannot be assigned to another mailbox number.
Features Token Programming Language Token Programming Language System Availability: All systems While Stratagy provides an easy configuration of mailboxes for standard features (Audiotex, Automated Attendant, Voice Messaging, dialing a standard extension, etc.), it can create even more sophisticated applications by using the powerful Token Programming Language. Tokens can perform functions as simple as a hookflash, and as complicated as an IVR application.
Features User Tutorial (New User) User Tutorial (New User) System Availability: All systems A first time user of Stratagy automatically hears a user-friendly tutorial upon logging in to his/her mailbox. The tutorial walks the user through the process of: • Recording his/her name (if required) • Recording a personal greeting for the mailbox • Changing the security code Once the Stratagy tutorial is completed successfully, the mailbox is ready for use.
Features Telephone System Integration Telephone System Integration Stratagy can be configured to work with various telephone system integrations. In-band Integration System Availability: Stratagy Flash, IVP8; Stratagy ES4, ES80, ES96, ES96R Many telephone systems (PBXs) can be configured to provide information to Stratagy about an incoming call by preceding it with one or more DTMF digits. Stratagy can then be configured to receive and interpret these DTMF strings.
Features Telephone System Integration 42 Stratagy General Description 01/03
Stratagy ES Feature Groups 3 Feature Groups expand the standard voice processing features of the Stratagy product family by providing such advanced feature functionality as Fax Server and Unified Messaging. Offered exclusively for the Stratagy iES32, ES4, ES80, ES96, and ES96R, Feature Groups are mainly comprised of software components. However in the Stratagy ES, some Feature Groups require both software and hardware.
Stratagy ES Feature Groups Fax Server Fax Server With the Fax Server feature group, the Stratagy ES system serves as the central hub for fax messaging and transmission. To use fax with the Stratagy ES: • A Intel GammaFax board and D/41ESC or D/160SC-LS voice board must be installed. • The fax feature must be electronically activated by Toshiba using the SAM installed on the parallel port of the Stratagy ES.
Stratagy ES Feature Groups Fax Server Remote Retrieval To retrieve a fax message remotely, the user can call from any DTMF telephone. The user reviews the message, is prompted that the message contains a fax, and the number of pages. The system prompts the user to enter the telephone number of a fax machine (e.g., a machine made available by a hotel) and the fax message is queued for immediate delivery. A number of fax messages can be queued during one call.
Stratagy ES Feature Groups Automatic Speech Recognition (ASR) Unified Messaging with Fax Server When bundled with the Fax Server feature group, UM offers the user an efficient and easy way to manage all types of messages, saving time and trouble. Fax messages that arrive in a user’s mailbox display as incoming Stratagy ES messages in the user’s e-mail client inbox. By using the Toshiba proprietary Outlook integration for UM, the user can click on the message to display a custom e-mail form.
Stratagy ES Feature Groups Unified Messaging (UM) Unified Messaging (UM) Stratagy ES provides UM as an optional feature group. UM enables users to retrieve their voice, fax and e-mail messages from within their e-mail client inbox screen. To use UM with the Stratagy ES: • The UM feature must be electronically activated by Toshiba using the SAM installed on the back of the Stratagy ES. • The Unified Messaging Feature Group (SES-FG-UM). The UM Feature Group includes five free UM client seats.
Stratagy ES Feature Groups Unified Messaging (UM) Internet Protocol Integration 4632 The Stratagy ES sends voice and fax messages to any e-mail service that supports the SMTP and POP3 Internet protocols. With this integration any e-mail client that supports SMTP/POP3 (e.g., Eudora Pro, Netscape Messenger) receives Stratagy ES voice and fax messages as e-mail messages with either audio (voice messages) and image (fax messages) file attachments (shown below).
Stratagy ES Feature Groups Text-To-Speech (TTS) Text-To-Speech (TTS) The Stratagy ES provides TTS as an optional feature group. TTS converts text to computergenerated speech output. It is used in applications where the customer either does not want to use the disk space or does not have the required disk space to record every necessary variable in the database. The Stratagy ES Text To Speech/Email Feature Group employs the ETI-Eloquence TTS system.
Stratagy ES Feature Groups Interactive Voice Response (IVR) To enable TTS on the Stratagy ES4, ES80, ES96, and ES96R: • the ETI–Eloquence software must be installed. This software can be found on the Stratagy ES software CD-ROM that ships with each system. • the Stratagy Activation Module (SAM) must be activated for the feature by placing an order for the TTS Feature Group (Part No. SES-FG-TTS-ETI). Includes first two channels.
4 Specifications This chapter provides details of the physical and functional characteristics of the Stratagy system equipment. Stratagy Flash Configuration Dimensions Weight Power Requirements1 • • • • • 48MB of Flash Memory 1 In areas where the power source is not stable (i.e., frequent power failures, brown outs, etc.), a customer-supplied power Uninterruptible Power Supply (UPS) is also required. 2 Port upgrades are performed electronically.
Specifications Stratagy iES32 Stratagy iES32 Configuration Dimensions • 4~32 ports (upgrades performed electronically) • Integrated board for Strata CTX telephone system • Storage capacity of approx. 600 hours • Internal (soft) Modem • One COM Port (RS-232) • One 10/100BaseT Network Interface Connection Height: Width: Depth: 7.5” 1.3” 6.0” Weight 13 oz. (.8 lbs.
Specifications Stratagy Flash, IVP8 Optional Equipment Stratagy Flash, IVP8 Optional Equipment System Stratagy Flash Options 9600 baud modem for remote maintenance1 Cable for connection of IBM-compatible PC (SG-ADMCBL) 9600 baud modem for remote maintenance1 Stratagy IVP8 Cable for connection of IBM-compatible PC (SG-ADMCBL) 12-hours of message storage provided by additional flash memory All 1 ONEAC Power Conditioner and Uninterruptible Power Supply.
Specifications ONEAC 400 UPS ONEAC 400 UPS 54 • • Nominal input voltage: 120VAC, 60 Hz and 230VAC, 50/60 Hz • Surge voltage let-through (max): less than 10V Normal mode (L-N), less than 0.5 V Common mode (N-G) when subjected to 6kV ANSI/IEEE C62.41 Cat. A • • • • • • Normal and common mode clamping response time: Instantaneous • Maximum capacity (volt-amps, watts): 400, 280 Surge voltage withstand capability: ANSI/IEEE C62.
Specifications ONEAC 400 UPS Table 6 Stratagy Hardware Environmental and Electrical Specification Summary Environmental Conditions Electrical Requirements (AC Input) Operating Temperature 39.2ºF~104ºF (4ºC~40ºC) Storage Temperature 104ºF~140ºF (40ºC~60ºC) Operating Humidity 20%~80% (non-condensing) Stratagy Enterprise Server (ES) 115VAC, at 6 amps (50/60 Hz) – standard 230VAC at 3.5 amps (50/60 Hz)– switch configured Optional Monitor 115VAC at 0.
Specifications ONEAC 400 UPS 56 Stratagy General Description 01/03
Index A about this guide conventions, v organization, v related documents/media, vi administration software, 13 configuration wizard, 13 AMIS, 34 Antares board, 11, 53 ASR, 10, 14, 46 required components, 10, 14 audiotex, 19 automated attendant, 19 automatic message copy, 20 automatic system recovery, 5 archive directory, 5 C call blocking, 26 call queuing, 22 call record, 21 call screening, 22 called identification, 20 caller confirmation prior to transferring, 21 class of service, 22 configuration wizar
Index I~S platform configurations, 12 resource boards, 11, 53 SAM, 10 serial port boards, 53 tape drive, 11, 53 voice boards, 10-11, 53 I integration, 41 in-band, 41 internet protocol, 48 Microsoft Outlook, 47 SMDI, 41 Toshiba proprietary, 41 IVR, 26 M mailbox number - varied/fixed length, 28 mailbox editor lock function, 26 message date and time by request, 29 control, 29 message delete (continuous), 28 message forwarding, 29 message pause during playback, 30 during recording, 30 message playback contin
Index T~V Stratagy systems Stratagy Flash, 3-4, 39, 51, 53 Stratagy IVP8, 4, 39-40, 51 system administrator’s mailbox, 38 backup, 38 electrical specifications, 55 environmental specifications, 55 T tape drive, 11, 53 text-to-speech, 10, 14, 49 required components, 10, 14 token programming language, 39 Toshiba plug and play, 39 Toshiba proprietary integration, 41 tutorial new user, 40 Stratagy ES Advisor, vi U unified messaging, 47 required components, 10, 14 UPS, 11, 54 user tutorial (new user), 40 V va
