TEC Thermal Printer B-570-QQ SERIES Owner’s Manual Table of Contents
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
EM1-33035 Safety Summary Safety Summary Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment. Do not attempt to effect repairs or modifications to this equipment.
EM1-33035 Safety Summary Disconnect the plug. Connect a grounding wire. If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock. Disconnect the plug. When unplugging the power cords, be sure to hold and pull on the plug portion.
EM1-33035 TABLE OF CONTENTS Page 1. INTRODUCTION .............................................................................. 1-1 1.1 Applicable Model ..................................................................................... 1- 5 1.2 Accessories ............................................................................................. 1- 5 2. SPECIFICATIONS ........................................................................... 2-1 2.1 2.2 2.3 2.4 Printer ...........................
1. INTRODUCTION EM1-33035 1.1 Applicable Model 1. INTRODUCTION Thank you for choosing the TEC B-570 series thermal/transfer printer. This new generation high performance/quality printer is equipped with the latest hardware including the newly developed high density (12 dots/mm, 306 dots/inch) near edge print head. This will allow very clear print at a maximum speed of 203.2 mm/sec. (8 inches/sec.).
2. SPECIFICATIONS EM1-33035 2.1 Printer 2. SPECIFICATIONS 2.
2. SPECIFICATIONS EM1-33035 2.3 Media 2.3 Media Stop position Refer to the following NOTE 2. Black Mark (on reverse side) I Stop position Label I Tag paper Black Mark (on reverse side) Tag paper E F Cut position Cut position J H Reference coordinate 1 Reference coordinate 1 A Reference coordinate 2 G Reference coordinate 2 Feed direction G D C C Fig. 2-1 Label dispensing mode A H B [Unit : mm] Batch mode Strip mode Cut mode A : Span of one label/tag 10.0 ~ 999.0 25.4 ~ 999.
3. OVERVIEW EM1-33035 3.1 Front/Rear View 3. OVERVIEW 3.1 Front/Rear View Front View Rear View Top Cover Message Display (LCD) Memory Card Slot Supply Window Serial Interface Connector (RS-232C) Parallel I/F Connector (Centronics) Operation Panel Expansion I/O Interface Connector Media Outlet AC Power Inlet Power Switch 0: OFF 1: ON Fig. 3-1 3.2 Operation Panel Fig. 3-2 MESSAGE DISPLAY (LCD) Displays messages in the language selected by DIP switch.
4. DIP SWITCH FUNCTIONS EM1-33035 4. DIP SWITCH FUNCTIONS 4. DIP SWITCH FUNCTIONS The DIP switches are located to the right of the supply shaft. Supply Shaft Ribbon Shaft WARNING: Turn the POWER OFF before switching the functions. (1) DIP SW 2 No.
5. INSTALLING THE PRINTER EM1-33035 5.1 INSTALLING THE PRINTER 5. INSTALLING THE PRINTER Connecting the Power Cord and Cables WARNING! Turn the POWER SWITCH to OFF before connecting the power cord or cables. Serial I/F Cable (RS-232C) Expansion I/O Cable Parallel I/F Cable (Centronics) Power Cord Fig. 5-1 NOTE: Only the power cord is provided with this product. If using another cable, it should conform to the following specifications.
6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA 6. LOADING THE MEDIA WARNING: 1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement. 2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover. The printer prints both labels and tags. 1. Turn off the power and open the top cover. 2.
6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA 4. Put the media on the supply shaft. 5. Pass the media around the damper, then pull the media towards the front of the printer. 6. Insert the ridge of the supply holder into the groove of the supply shaft until the media is fixed. Then turn the locking ring clockwise to secure the supply holder. This will centre the media automatically. NOTE: Do not over tighten the locking ring of the supply holder.
6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA ■ Removing the paper holders' upper plates from the media guide 1 Remove the two T-4x8 screws to detach the media guide from the printer. Media Guide Screw (T-4x8) Fig. 6-5 2 Remove the SM-3x6 screw or the SM-3x8 screw to detach the paper holders' upper plates from the media guide. (Right) (Left) Screw (SM-3x8) Screw (SM-3x6) Paper Holder Paper Holder Fig. 6-6 3 Attach the media guide back in position.
6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA ■ An easy way to set the black mark sensor position 1 Pull the media about 500 mm out of the front of the printer, turn the media back on it's self and feed it under the print head past the sensor so that the black mark can be seen from above. 2 Adjust the sensor position to that of the black mark (the upper hole indicates the position of the black mark sensor). Black Mark Sensor Black Mark Media (Feed Gap Sensor) Adjusting Knob Fig.
6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA 10. The media is now loaded and the sensor position is set. Batch type: Media Fig. 6-9 NOTE: Set the selection switch to the STANDARD/STRIP position. Improper setting can affect the print quality. Strip type: 1 Remove enough labels from the leading edge media to leave 500 mm of backing paper exposed. 2 Wind the backing paper onto the take-up spool and fix in position with the take-up clip.
6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA Cutter type: Where a cutter is fitted load the media as standard and feed it through the cutter module. NOTES: 1. Be sure to cut the backing paper of label. Cutting labels will cause the glue to stick to the cutter, which may affect the cutter quality and shorten the cutter life. 2. If the top edge of label winds onto the platen in cut issue, set the DIP SW 1-5 to ON. 3. For the cutter type, the selection switch can be set to either position.
7. LOADING THE RIBBON EM1-33035 7. LOADING THE RIBBON 7. LOADING THE RIBBON WARNING! 1. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement. 2. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover. There are two types of media available for printing on, these are standard media and direct thermal media (a chemically treated surface).
8. INSERTING THE OPTIONAL FLASH MEMORY CARD EM1-33035 8. INSERTING THE OPTIONAL FLASH MEMORY CARD 8. INSERTING THE OPTIONAL FLASH MEMORY CARD WARNING! Turn the power OFF when inserting or removing the flash memory card. CAUTION: To protect memory cards, discharge static electricity from your body by touching the printer rear cover prior touching the memory cards. 1. Turn the power off. 2. Insert the flash memory card into the memory card slot at the rear of the printer. 3. Turn the power on.
9. CARE/HANDLING OF THE MEDIA AND RIBBON EM1-33035 9. CARE/HANDLING OF THE MEDIA AND RIBBON 9. CARE/HANDLING OF THE MEDIA AND RIBBON CAUTION: Be sure to read carefully and understand the Supply Manual. Use only media and ribbon which meet specified requirements. Use of non-specified media and ribbon may shorten the head life and result in problems with bar code readability or print quality. All media and ribbon should be handled with care to avoid any damage to the media, ribbon or printer.
10. GENERAL MAINTENANCE EM1-33035 10.1 Cleaning 10. GENERAL MAINTENANCE WARNING! 1. Be careful when handling the print head as it becomes very hot. 2. Care must be taken not to injure yourself with the printer paper cutter. 3. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the “OFF” position to stop movement. 4. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover. 10.
10. GENERAL MAINTENANCE EM1-33035 10.2 Covers and Panels 10.2 Covers and Panels The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NOTE: Clean the printer cover with an electrostatic free cleaner for automated office equipment. WARNING! 1. 2. 3. 4. DO NOT POUR WATER directly onto the printer. DO NOT APPLY cleaner or detergent directly onto any cover or panel. NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers.
10. GENERAL MAINTENANCE EM1-33035 10.3 Removing Jammed Paper ■ Cleaning the Cutter Unit WARNING! 1. Be sure to turn the power off before cleaning the cutter unit. 2. The cutters are sharp and care should be taken not to injure yourself when cleaning. 1. 2. 3. 4. Loosen two screws and remove the cutter cover. Remove the white screw and media guide. Remove the jammed paper and trash. Clean the cutter with dry cloth.
10. GENERAL MAINTENANCE EM1-33035 10.4 Threshold Setting 10.4 Threshold Setting For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap between labels by measuring the amount of light passing through the media. When the media is preprinted, the darker (or more dense) inks can interfere with this process causing paper jammed errors. To get around this problem a minimum threshold can be set for the sensor in the following way.
10. GENERAL MAINTENANCE EM1-33035 10.4 Threshold Setting ■ Threshold setting procedure (For firmware version 2.5 or earlier) 1 Turn the power on. 2 Load the pre-printed label. (Any position) 3 Press the [PAUSE] key once. 4 Hold down the [PAUSE] key for more than 3 seconds and it will begin to feed. After it has fed the 2 label, release the [PAUSE] key. 5 Press the [RESTART] key for ON LINE mode. 6 Threshold setting is now completed. NOTES: 1.
11. TROUBLESHOOTING EM1-33035 11. TROUBLESHOOTING 11. TROUBLESHOOTING WARNING! If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your Authorized Service representative for assistance. Error Message PAPER JAM **** Problem Solution 1. The media is not fitted correctly. 2. The media path is jammed and does not feed smoothly. 3. The installed media type does not match the selected sensor. 4.
11. TROUBLESHOOTING EM1-33035 11. TROUBLESHOOTING Error Message Problem Solution EXCESS HEAD TEMP The print head is too hot. Turn the power off and decrease the print head temperature. HEAD ERROR This message is displayed when sending the head broken check command ([ESC] HD001 [LF] [NUL]) and the print head has a broken element. 1. Restart the printing by pressing the [RESTAERT] key. 2. Replace the print head. RIBBON ERROR **** There is a fault with the ribbon sensor. Turn the power off.
11. TROUBLESHOOTING EM1-33035 11. TROUBLESHOOTING Problem Error Message example) PC001; 0A00, Command error Solution When an error is detected in a command 20 bytes of the command are displayed. (ESC, LF, NUL are not displayed.) Correct the command and re-send it again. Hardware or software trouble. Turn the power off then on again. If the problem still exists turn the power off and contact your Authorized Service representative.
E PRINTED IN JAPAN EM1-33035
