User Guide

Smart Plug FAQ
1. Not able to connect the smart product:
①Please kindly check if the product connects the power, turns on and enters the
configuration status (When the product turns on, long-press the on/off switch
for 5 seconds, it will enter
configuration status.)
② Please check if your mobile phone can connect the Wi-Fi and have a strong
Wi-Fi signal.
③ Please make sure the Wi-Fi frequency is 2.4GHz. If Wi-Fi network frequency is
5GHz, it’s not able to connect the smart product.
④Please kindly check if the Wi-Fi password is correct
when you add the smart products to your device. (Note that case sensitive,
punctuation and spaces.) Please kindly check the above and make sure there is
no problem and reconnect.
If the connection still fails, please check the settings of your Wi-Fi:
①Please enter the router's setting page: First, turn off ‘Smart Set Up’ and ‘Parental
Controls’ these two functions.
②Wi-Fi setting of your router: The encryption method should be set to WPA2-PSK
type, the authentication type is AES. Or both the encryption method and the
authentication type are automatic. The wireless mode cannot be ‘11n only’.
③ Wi-fi name and password are recommended to be set to English letters +
Numbers, no spaces and special characters. Please kindly check the above and
make sure there is no problem and reconnect. If the connection still fails, please
check the settings of your Wi-Fi;
④Please check if the number of access devices has reached the upper limit of the
router. Try to turn off some Wi-Fi devices, restart the router and reconnect the
network.
⑤If the router enables wireless MAC address filtering, the device MAC should be
added to the allowed device list to ensure that the router does not prohibit the
device from networking.
2. Product is automatically disconnected/ reconnected during using, no
response during operation, and response lag:
① Please make sure the product is under the Wi-Fi coverage with a strong signal.
② Make sure the power supply is stable and the Wi-Fi can be connected to the
external network.