Use and Care Manual
TEMPUR-PEDIC
®
NORTH AMERICA, LCC (TEMPUR-PEDIC
®
) WARRANTS
THAT IT WILL, AT TEMPUR-PEDIC
®
’S OPTION, REPLACE OR REPAIR
PURCHASER’S TEMPUR-PEDIC
®
ERGO
TM
+ SLEEPTRACKER
®
SYSTEM MODEL
IF IT IS DEFECTIVE DUE TO FAULTY WORKMANSHIP OR MATERIALS,
SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS WARRANTY.
TEMPUR-PEDIC
®
UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY
OF THE GOODS EXCEPT AS OTHERWISE PROVIDED IN THIS WARRANTY.
THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION
ON THE FACE THEREOF.
THIS WARRANTY APPLIES ONLY TO TEMPUR-PEDIC ERGO
TM
+
SLEEPTRACKER
®
SYSTEM MODEL. THIS MODEL MAY BE IDENTIFIED BY
REFERENCE TO THE SERIAL NUMBER ON THE PRODUCT.
YEARS 1 THROUGH 3: FULL COVERAGE OF PARTS AND LABOR
TEMPUR-PEDIC ERGO
TM
+ SLEEPTRACKER
®
SYSTEM is warranted against
defects in the workmanship or materials for a period of three (3) years
from the warranty commencement date. During these rst three years of
the warranty, the entire product is so covered, including factory supplied
electronics, electrical components, Sleeptracker
®
components, drive motors
and power supply components. Upon notice during the rst through third
year from the warranty commencement date, Tempur-Pedic
®
will send
replacement parts to the purchaser, at no cost, in order to replace any such
defective part. In addition, Tempur-Pedic
®
will pay all authorized labor and
transportation costs associated with the repair or replacement of any parts
which Tempur-Pedic
®
determines to be defective. This three (3) year warranty
shall not apply if the purchaser does not return any and all defective parts to
Tempur-Pedic
®
within 15 days of purchaser’s receipt of such replacement parts
furnished. Return of the frame, however, should it need to be replaced, is not
required.
In no instance will this warranty cover any damage attributable to misuse or
to normal wear and tear or to excessive weight placed upon the product. Nor
will this warranty cover any purchaser other than the original purchaser nor
will it cover product purchased from an unauthorized third party. If you are
not the original purchaser of this product, you take “as is” and “with all faults.”
If you did not purchase this TEMPUR-PEDIC ERGO
TM
+ SLEEPTRACKER
®
SYSTEM we will require proof of purchase from you demonstrating that you
are the original purchaser and are eligible to make a valid claim under this
Warranty.
YEARS 4 THOUGH 5: FULL COVERAGE OF PARTS ONLY
Upon notice during the years four (4) and ve (5) from the warranty
commencement date, Tempur-Pedic
®
will offer replacement parts for any
defective parts to the purchaser. Factory supplied electronics, electrical
components, Sleeptracker
®
components, drive motors and power supply
components are included. This two (2) year Warranty shall not apply if
purchaser does not return any and all defective parts to Tempur-Pedic
®
within
15 days of purchaser’s receipt of replacement part. Purchaser shall bear all
service, transportation, labor and shipping costs related to the delivery and/or
replacement of the defective part.
FRAME ONLY - YEARS 1 THROUGH 25 WARRANTY
Notwithstanding the above, Tempur-Pedic
®
extends a 25 Year Warranty on
the frame itself used in this product. Specically, Tempur-Pedic
®
warrants that
for a full 25 years, any defect in the workmanship or the materials used in
the frame itself shall be covered. In the event of a frame defect, full product
replacement will be offered. For purposes of this 25 Year Warranty, the frame
consists of the metal structure of the base and specically excludes its cover,
its side rails, decking and legs, actuator lift and massage motors, control box,
remote controls, power supply, Sleeptracker
®
components, and any power
supply cords.
ADDITIONAL TERMS AND CONDITIONS
In no instance will this warranty cover any damage attributable to misuse or
to normal wear and tear or to excessive weight placed upon the product. Nor
will this warranty cover any purchaser other than the original purchaser nor
will it cover product purchased from an unauthorized third party. If you are
not the original purchaser of this product, you take “as is” and “with all faults.”
If you did not purchase this TEMPUR-PEDIC ERGO
TM
+ SLEEPTRACKER
®
SYSTEM directly from Tempur-Pedic
®
we will require proof of purchase from
you demonstrating that you are the original purchaser and eligible to make a
valid claim under this Warranty.
This Warranty does not include coverage for damage caused by the
purchasers or by other users if the product has been used in a manner
inconsistent with the operation and maintenance procedures outlined in the
Complete Reference Guide, this Warranty, or any other applicable document
published or approved by Tempur-Pedic
®
. Nor does it include coverage
if the product has been repaired or modied by the purchaser or by an
unauthorized third party or if the product has been damaged in transit. This
Warranty does not apply to damage to mattresses, fabric, cables, electrical
cords or items supplied by Resellers, as dened below. Contact the Reseller
or other appropriate party for warranty information on these items. Nor does
this Warranty apply to any unnecessary service calls, including costs for in
home service calls solely for the purpose of educating the consumer about
the unit or nding an unsatisfactory power connection. In addition, if the
recommended weight restrictions are not followed (Queen, Twin Long and
Split/Dual CA King bases - up to 850 lbs. each peak limit and up to 700 lbs.
operating limit) this warranty is void.
Replacement parts may be new or reconditioned at Tempur-Pedic
®
’s
discretion.
Except for the 25 Year Warranty provided for the frame of this product, there
is no warranty at all after ve years, dating from commencement of this
Limited Warranty.
ADDITIONAL LIMITATIONS ON WARRANTY COVERAGE
In the event a warranty claim is led and a warranty replacement is deemed
necessary, purchaser will be required to surrender the original product,
including any components, to Tempur-Pedic
®
at the time of the replacement.
Return of the frame, however, should it need to be replaced, is not required.
Repairs to or replacement of the TEMPUR-PEDIC ERGO
TM
+ SLEEPTRACKER
®
SYSTEM model or its components under the terms of this Limited Warranty
will apply to the original warranty period and will not serve to extend such
period. This Warranty begins on the “warranty commencement date” which is
the date of purchase for new unused products.
If you did not purchase this TEMPUR-PEDIC ERGO
TM
+ SLEEPTRACKER
®
SYSTEM model directly from Tempur-Pedic
®
, proof of purchase will be
required to demonstrate that you are the original purchaser and eligible to
make a valid claim under this Warranty.
If original proof of purchase is not provided by the purchaser, Tempur-Pedic
®
reserves the right to determine if the unit is covered, or is not covered,
by this Warranty and may use the manufacturing date as the warranty
commencement date.
The decision to repair or to replace defective parts under this Limited
Warranty shall be made by Tempur-Pedic
®
at its option and at its sole
discretion. Except for the Warranty provided for the frame of this product,
there is no warranty at all after ve years, dating from commencement of this
Limited Warranty.
TEMPUR-PEDIC
®
SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.
THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE
REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH
HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON
THE FACE OF THIS LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to
every purchaser. This Warranty gives the purchaser specic legal rights, and
the purchaser may also have other legal rights, which may vary from state to
state.
If you the purchaser experience any problem with your TEMPUR-PEDIC
ERGO
TM
+ SLEEPTRACKER
®
SYSTEM during the warranty period, please
consult the troubleshooting section of your Reference Guide. If the problem
persists, please contact Tempur-Pedic
®
’s Customer Service Department by
calling toll-free 1-844-309-3597 or by sending an email to customer.service@
tempurpedic.com.
PLEASE RETAIN THIS WARRANTY PAPERWORK AND ORIGINAL SALES
RECEIPT FOR EASY FUTURE REFERENCE AND DOCUMENTATION.
This Warranty is valid in all 50 states, Puerto Rico and Canada.
V001_R04_3/2019
ERGO
TM
+ SLEEPTRACKER
®
Adjustable Base
LIMITED WARRANTY
Customer Service: U.S. 1-844-309-3597 | Canada: 1-800-887-4321
ERGO
TM
+ SLEEPTRACKER
®
SYSTEM