PLEASE READ INSTRUCTIONS BEFORE SETUP OF NEW TEMPUR-ERGO® SMART BASE For additional support call 844-309-3598 or visit https://www.tempurpedic.
GETTING STARTED TEMPUR-Ergo® Smart Bases Powered by Sleeptracker AI require a few additional steps during the installation process. This guide will lead you through that process, step by step, for each Ergo configuration. For a video walk-through of these steps, visit www.tempurpedic.com/st-install These instructions are based on the Ergo Extend line of Smart Bases. However, the Ergo Smart Bases follow the same basic processes. 1 TABLE OF CONTENTS Split King ...............................................
SPLIT KING TEMPUR-ERGO® SMART BASE 3 4
PRIMARY BASE SPLIT KING HEAD SECONDARY BASE 1 Including: Twin XL (Ergo and Ergo Extend) and Split California King (Ergo and Ergo Extend) 1 2 2 WHAT YOU'LL NEED TO KNOW Each half of the Split King base comes with its own pre-installed Sleeptracker processor. Leaving both connected as-is will confuse the Sleeptracker app and prevent the app from working. Because of this, we need to re-route the sensors to make sure they’re both plugged into the same processor.
PACKAGED COMPONENTS SET UP THE BASES STEP 1 1 1 2 2 4 3 5 STEP 2 5 9 6 4 3 7 PRIMARY 9 8 Identify the head and foot of each base and ensure they are oriented correctly. The logo is located on the foot end of each base. As you stand at the foot of the bed, the left base will always be the primary base, and the right base will always be the secondary base. 7 SECONDARY Remove these components from the underside of each frame. Do not mix up the components from each base.
STEP 4 SYNC THE CONTROLS FOR THE TWO BASES TOGETHER Locate and dispose of the QR code sheet from the secondary base (the base on your right as you’re standing at the foot of the bed). • In order for the Sleeptracker app to function, the controls of both bases must be connected. The customer will regain individual control of either side when they connect the Sleeptracker app. • Pick either base to start with.
STEP 9 STEP 13 Plug the loose battery backup module into the extra lead on the sync cable. Install the connector strips at both the head and foot ends of the base. • STEP 10 Using the other end of the sync cable you just plugged in, repeat steps 7 – 9 on the opposite base. Slightly loosen the adjacent legs on both bases to allow the strip to fit between the leg and the frame. Slide the connecting strip onto the leg bolts, then secure the strip by shifting it to the left.
• STEP 17 STEP 20 Move to the head of the base. Untie the Sleeptracker sensors and insert them, white tape side towards you to ensure that the sensor is face-up, into the pockets at the head of each base. Be sure to insert all the way into the pocket. Secure with the Velcro straps. Free the excess black Sleeptracker sensor wire from the rubber conduit and run it under the frame towards the primary base, on the right side as you stand at the head of the bed.
HORIZONTAL SPLIT KING TEMPUR-ERGO® SMART BASE 15 16
PACKAGED COMPONENTS HORIZONTAL SPLIT KING HEAD Including: King (Ergo Extend) and California King (Ergo Extend) 1 1 WHAT YOU'LL NEED TO KNOW With a Horizontal Split King, the head and foot sections of the base come in separate boxes and need to be physically assembled. Cables running from the head end of the base to the foot need to be connected for the motors and Sleeptracker to function. Here's a look at the base and components involved.
PACKAGED COMPONENTS SET UP THE BASE STEP 1 Identify the head and foot sections of the base (labeled on the outside of each box) and ensure they are oriented correctly.
STEP 5 STEP 9 Screw the legs into the base. Do not overtighten. Plug the USB charger cable into the free port of the W-shaped splitter cord, located next to the motor control box in the foot section of the base. STEP 6 STEP 10 Locate the QR code sheet. Set it aside for later. Plug the head motor cable, marked with a yellow #1 tag, into the head motor port on the control box, labeled with a #1. • The customer will need this QR code in order to connect to the Sleeptracker app.
STEP 13 STEP 17 Place the base up on its legs. Move to the head of the bed. Untie the Sleeptracker sensors and insert them, white tape side towards you to ensure the sensor is face-up, into the pockets at the head of the base. Be sure to insert all the way into the pocket. • Two people are required. STEP 14 Plug the power supply into a surge protector (not included) connected to a power source. The LEDs under the bed will blink.
CUSTOMER CONNECTS TO THE SLEEPTRACKER APP STEP 19 Hand the customer the QR code sheet you set aside earlier. Inform the customer that they will need to scan the QR code on this card, which will prompt them to download the Sleeptracker app. Once they’ve connected their app, it will allow them to access the full functionality of their new Ergo Smart Base. Before leaving, call 844-309-3598 to complete the installation checklist.
SINGLE UNIT TEMPUR-ERGO® SMART BASE 27 28
PACKAGED COMPONENTS SINGLE UNIT Including: Twin XL (Ergo and Ergo Extend), Full (Ergo) Queen (Ergo and Ergo Extend), King (Ergo), California King (Ergo) 1 HEAD 1 2 2 6 3 4 5 1 MATTRESS RETAINER BAR 4 POWER SUPPLY 2 LEGS (x4) 5 REMOTE 3 QR CODE 6 BATTERIES (x3) FOOT 1 29 SLEEPTRACKER SENSOR 2 POWER SUPPLY 30
SET UP THE BASE CONNECT THE POWER SUPPLY STEP 1 STEP 5 Identify the head and foot of the base and ensure it is oriented correctly. The logo is located on the foot end of the base. Untie the bundled power supply cable (attached to the activated carbon pouch near the head of the base). Remove and discard all carbon pouches.
STEP 9 STEP 12 Install mattress retainer bars: slide the left side of the bar into the bracket, then pull the retainer bar over the opposite bracket and insert the right side of the bar into the opening. Confirm that the LED on the white Sleeptracker processor is blinking green. This may take up to 90 seconds. • PLACE THE SLEEPTRACKER SENSORS STEP 10 Using the remote, move the head of the base into its full upright position. STEP 11 Move to the head of the bed.
