User's Manual

Q: What should I do if I cannot access http://emberpulse.local to

configure the Emberpulse™

A: Check the following:

• The Emberpulse™ is powered on

• Your home network is working properly. For example, check that you

can access an Internet web page from a laptop or desktop computer

• If you are using Emberpulse™ in a wired configuration (available

with model BBBA only), check the Ethernet cable connection

between the Emberpulse™ and your home router

• Check that your phone, tablet or computer has Wi-Fi enabled.

Then try to connect to the Wi-Fi network called “hello-emberpulse”.

Note you will be disconnected from your home network Wi-Fi

when you do this

• Are you trying to access http://emberpulse.local using a web

browser on an Android device? If yes, you will need to download

the Android Emberpulse™ app from the Google Play store or use

a web browser from a laptop, PC, or Apple device to complete the

Emberpulse™ configuration steps.

Q: I configured the Emberpulse™ successfully, but now my Internet is

not working. What should I check?

A: If you have configured the Emberpulse™ using the wireless option,

you were instructed to connect your phone, tablet or computer to the

“hello-emberpulse” network. Now you will need to re-connect your

phone, tablet or computer to your normal home network, using the

network settings on your device.

Q: What should I do if my Emberpulse™ continually connects and

disconnects from my Wi-Fi network?

A: Try moving the Emberpulse™ closer to the Wi-Fi router, install a Wi-Fi

range extender device or use a wired Ethernet connection (available

with model BBBA only).