User's Manual

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Appendix A: Warranty Information
2. The exchange location will notify you of its arrival.
3. Take your unit and evidence of purchase date, such as a bill of sale, to the exchange location and you will be provided the new
or refurbished unit. Please retain all accessories such as the remote control hand unit.
4. If the repairs are covered by your warranty, you will not be billed.
If you are not located near an exchange point:
1. Provide your Discover, Mastercard or Visa account number and expiration date to your phone representative. This is for security
purposes only and your account will not be charged at this time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were provided a RA number, only items not covered by warranty
will be charged to your account. If your unit is not received within 14 days, the suggested retail value of the receiver will be
charged to your credit card. This amount will be credited if the unit is subsequently received.
4. Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions will be included on the carton
along with your RA number which will allow you to easily ship the unit back to us. Make sure you insure your shipment in case
of damage or loss. Include with the shipment:
• Evidence of purchase date such as a bill of sale.
• A brief note describing your receiver problem.
• Your name, address and phone number.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if not shipped in the
manner prescribed by Thomson.
To receive a replacement receiver after we have received your unit:
• Write the RA number on the outside of the carton used to return the unit. Insure your shipment in case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please retain all accessories that were included
with your unit, such as the remote control hand unit.
• Include with the shipment:
1. Evidence of purchase date such as a bill of sale.
2. A brief note describing your receiver problem.
3. Your name, address and phone number.
• The representative will advise the address to mail a cashier’s check or money order for payment if there are any out of warranty
labor or parts charges, and you elect not to use your credit card.
• After we receive your product, a new or refurbished unit will be shipped to you.
What your warranty does not cover:
• Acts of God, such as but not limited to lightning damage.
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for institutional or other commercial purposes.
• Batteries.
• Units purchased, serviced or operated outside the U.S.A. and Alaska.
• For units intended for use in Alaska, this warranty does not cover installation or the dish antenna. It only covers the receiver.
• Loss of programming.
• Installation.
• Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson.
• Storage fees may be charged by the exchange point if you fail to pickup the replacement unit in a timely manner.
Product Registration:
• Please complete and mail the Product Registration Card packed with your product. It will make it easier to contact you should
it ever be necessary. The return of the card is not required for a warranty coverage.
How state law relates to warranty:
• This warranty gives you specific legal rights and you may have other rights that vary from state to state.
If you purchased your product outside the United States:
• This warranty does not apply. See your dealer for warranty information.